Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Refund process

Hello I am trying to get a refund for an item that I didn´t get. I followed the directions below but when I go to case details there is no "respond to case" link. What can I do ??? Details on how to escalate your case: Follow the Case Details link be...

usps,what the hel- does this mean,still waiting for my package

Held at Post Office, Retrieved from full parcel locker

When Do I Give the Buyer a Refund On a Package Delivered Damaged?

This is my first time ever filing an insurance claim with USPS and I would greatly appreciate any help. The package arrived on Friday to my buyer with one item broken. The buyer requested a partial refund and to keep the undamaged items, but I felt l...

Can I ship by UPS instead of USPS?

I ship most of my items via USPS since it's typically cheaper. But I sold something today and because of their location (it's a commercial address), it ends up being way cheaper to ship by UPS. UPS would arrive on Thursday, USPS would arrive on Wedne...

Is there a way to save old shipping label receipts to my computer?

Is there a way to save old shipping label receipts to my computer? I know it may not be necessary, but I'd like to have them for my own record keeping. I haven't sold much on ebay, and only started using printed labels a couple of weeks ago and I'd l...

Undelivered invoice with a miscomputed shipping charge

This is a real weirdie.After my last batch of auctions ended I was unable to check my messages for a couple of days. When I returned to them there were three messages waiting from the winning bidder on one item. He wanted an invoice, and by then was ...

Return Item Scam

Has anyone had this experiance. I returned an item and now the seller is trying to tell me I shipped back a different item and doesn't want to give me a refund.

Trying to identify those clingy interior poly mailers the book sellers use. Any clues?

I buy a lot of books on eBay (I also sell some). Most of the times when I buy books, they come in a cling-y lined poly mailer that helps keep the book - especially paperbacks - stiff so it's less likely to get bent and take damage in shipping. I want...

Does USPS offer tracking on Economy shipping?

Is there a difference between First Class and Economy? Thank you!

Resolved! Scammer

The seller with a high rating was engaged in swindle! Instead of a new toy sent, broken! To admit his guilt refuses, refuses to return money! Money refund for broken goods refuses to expel !! The photo shows that the toy was trying to glue together w...

FireFox Version 55 (Newest Version) Can not Print Shipping Label

Hey All, Our Company has just encountered an issue while using The newest Version of FireFox (55.0.1). We are unable to Use the Shipping Label feature under "Package details". The Dropdown menues for options like weight and etc are missing and the pa...

Bad sellers are simply bad sellers

I cannot even leave bad feedback. Something about the item being deleted. This is a waste of time, but I have to vent. There ARE bad sellers with long lists of bad feedback, along with lots of good. They play the percentage game and eBay is zero help...

Devolucion

hola , saben compre 6 productos (2xa, 2xb, 2xc =6 productos) a un mismo vendedor, el cual al final no llegaron , pedí la devolución, pero resulta que de estos 3 productos dobles(2a+2b+2c=6), solo recivi la devolucion de 1 de ellos(2a) y la intentar h...

how to turn off free shipping and international shipping

help, been lisiting here for years, and have had a store for several years, lately when posting things I have to make sure the free shipping icon is not checked, as well as the international shipping icon, I list stuff that cannot , according to ebay...

Invalid warratny through 3rd party sales

My issue is I buy a new product through a seller on Ebay, that includes a warranty, go to return it if it malfunctions & am told by the manufacturer that my warranty is invalid because I bought it through a third party, even though there is no wordin...