Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Wondering if anybody has a suggestion

I sold an item. Item worked fine when it left. Buy claims that the package arrived damaged and that the item was not working correctly. This was a keyboard. Basically it is a user setting that is wrong. But, the buyer refuses to even tell me what key...

CAN E BUYER RETURN THE ITEM AFTER USING IT??

A guy bought some ear cones to clean ear wax, used them and after 10 days has opened a return request. Doesn't match description or photosCommentsDoes not do anything to my ears Does not suck out ear wax This is a scam This creates fake ear wax (same...

Help needed: Item stuck on 'Customs Documentation and Labeling' since May 17.

I was overdue some bad luck and the GSP seems to provide a lot of it... Anyway, I bought an item - seller sent it promptly - but it's been stuck at Erlanger for over 3 weeks now:'Wednesday, May 17, 2017 12:20 AM Erlanger , Kentucky Customs Documentat...

Ebay protection program, buyer is pulling a fast one and ebay is deciding in their favor, what?!

I sold an item on ebay. Something I received from my grandfather. Item http://www.ebay.com/itm/222522070596?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649 Item# 222522070596 I listed the item with all the details and took very, very high resoluti...

incorrectly estimated shipping - do I need to credit seller?

Hi did my first sale. It's for a used lego item that weighs 1.5 pounds. I did not weigh it when I posted. I listed it as fixed rate $8 via priority mail. Now when I looked at options, I see that the box it woudl fit in would be ~$12 regular priority....

Package Thief Caught

From the Alameda CA Alameda Sun newspaper June 8, 20117: A package thief caught on surveillance video was identified by Alameda police. The police obtained a search warrant for a storage facility rented by the perp and found 41 stolen packages. They ...

Resolved! Paypal INR Case opened after 4 months for an Ebay Item. USPS Tracking no longer available online

Please be very cautions as it is not easy to identify, since this Buyer has excellent ratings on Ebay. I will explain how this buyer tried to scam me - Buyer purchased a new i7 5930K processor on January 29th 2017 for $500 after making an offer. Prom...

guest account help please

I bought something as a guest because I had forgotten my ebay account info at the time but i dont have the login info for my guest account and I want to return something i bought on my guest account can you help me? why cant i just email ebay directl...

A word of warning with Buyers wanting refunds

This is just my few words as i had a very awkward transaction recently regarding a buyer wanting a refund.I was selling an item of LV jewellery. The auction went smoothly with one question about the size and then the item was purchased. The buyer was...

Should we assume that items listed on ebay are functional.

I recently purchase an item on ebay. The item was a Solar panel listed asColeman Sunforce 40W 12V Solar Panel with Stand 40 Watt 12 Volt Rv Off GridThe item dis not work as you would expect a solar panel to do. The panel does not produce any voltage ...

customer return advise please

i carefully shipped item to a customer. they received item and left a stella feedback statingOMG!!! item was beautiful beyond words then file a return for it being broken. i contacted custoer and she said she opened it and immedietly noticed it was d...

Resolved! Buyer purchased wrong item, they refused shipment and it was sent back.

There is no refund option in the order drop down menu. Should we cancel the order even if it has already returned back to us? How do we refund and get our selling fees reimbursed?

If you want a good service, go to Amazon

I purchased an infant formula on Ebay for the first time a week ago. I was surprised when I received a completely different item, not what I ordered. First of all, I wanted to leave negative feedback to the seller, because sending a completely wrong ...

Having trouble Shipping a 6 lb coffee pot

I need help shipping a coffee pot... I bubble wrapped it really well and stuck it in bag.. just wanna know if that's a bad idea or if I can do that at all?

In need of some help...

Hello,After receiving mail for potential compromised payment for two items, i have requested a refund. Created two separate tickets - one for each item.Recently i have received that i am refunded the sums for both items and they will be send to my pa...