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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer contacted sell before making a return claim then waited to open a claim for 2 weeks

The Buyer contacted me on a return because the Bamboo rod was 4" longer than I thought this contact was 2 weeks before he opened a return case. what can I do if he was using the rod durring that time?

new seller, need heed help with return

Hello everyone,I just started my business on ebay few months ago and I haven't had any issue with my buyers. Two days ago I sold a brand name, brand new pant and it seems that the buyer changed her mind and she wants to return it. I haven't done any ...

Resolved! I'll accept this best offer - but, postage will be higher bec they want all I have

I have six items available in one listing and they want all of them. That's great - but postage will be a lot more because they have some weight to them. I can use a medium flat rate box which will keep the price lower but how do I communicate this c...

Paid with credit card . . . return through paypal . . . where is the $$$

I've recently gone through the return process and everything appears to have gone smoothly except for where the returned $$ has gone. I initially paid directly through eBay, with my credit card; however, the seller has returned the money through eBay...

3 days and no tracking info available

I have sold 2 items and it has been picked up from my mailman got a confirm email and allIt has been 3 days for both items and there has been no tracking info avaliable at allThis is weird as I usually get an update the next dayAnyone else have this ...

Resolved! Item shows delivered, but I didn't receive it

I ordered an item worth 35 USD on the 27th of August. It is supposed to be shipped through the Global Shipping Program from UK to Hungary. Estimated delivery is between September 14 and September 20. My Summary shows that it was delivered on the 31th...

help!!!!!!

Hello dear I have a question from 3 August I ordered a lot of items on EBay Unfortunately most of it was not delivered to me I wrote to the salesmen claiming that the items are delivered But my signature is not there I think the Kurier of Roal Mal is...

USPS Tracking problems

Two shipments, one overseas via APO, the other to Canada. On the APO shipment I couldn't get ANY response except that it was 'accepted locally'. I followed up with the USPS and they couldn't tell me anything. After my query, the purchaser finally sai...

Ebay Refund Case Closed - Partial Refund misleading information by Ebay!!!!

I purchased a item from a "company seller" that costed me £ 99.99 plus the costs with shipping to my location. I recived the item but..... Neither did EAN, description, photos or anything look like the actual item i got. So i started a CASE for reque...

Is anyone else unable to add a GSP item to a bulk shipment?

Is anyone else unable to add a GSP item to a bulk shipment? For example, five items(labels) to the buyer's actual address, and one GSP (Global shipping program). There was a brief period of time where these GSP items would be added to the bulk shipme...

Resolved! Ebay suggested wrong/secondary shipping address to the seller

Hi, my bid was highest and I bought an item. Seller sent me it on time but to wrong address. I have 2 addresses on ebay and expected have package on primary.Got email from ebay stated that it will be sent to the primary one (attached screenshot), but...

free shipping supplies

I am wondering if the email I received last Tuesday for "New shipping supplies are here--and they're more colorful than ever." is from Ebay? I am always concerned when I don't get it in my messages on my Ebay account, and it's a pain in the butt to f...

Returns to Texas

My seller is in Texas where all the horrible flooding is, and I am returning the item. I was given the date my return is to be made by as September 1, 2017. My question: If he ask me to wait another week because of the flooding in Texas, will I be in...

Fedex Smartpost: AVOID IT LIKE THE PLAGUE THAT IT IS!!!!

Imagine if you owned a service where you offered a rate to a customer and then after they accept, you go ahead and change the rate to whatever you want and your customer has no recourse to get their money back and you keep all the profit. THIS IS HOW...

RE: Amazon FREE Shipping - NOT?

Pirvate message:Do you think a seller pays the shipping charge out of the goodness of his heart? The buyer pays for everything. What free shipping means is that the cost of the shipping has been rolled into the selling price, and is "invisible" so to...