Shipping

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Shipping to Italy - Item might contain a lithium-ion battery, which Italy prohibits

Hello,I sold a bluetooth headset to a buyer in Italy. I read the prohibited and restricted items that USPS posts for Italy, and one of the prohibitions is "Lithium cells and batteries — including items containing lithium cells and batteries under 135...

Resolved! first time return ever + shady buyer

To start off, I'm only selling things I'm trying to get rid of in my home. Mostly just action figures and cards, nothing wild in there. A month or so ago, a buyer contacts me and ask about one of my items that he/she was interested in. It was an acti...

Resolved! International seller won't tell me if they received their product back

I purchased what I thought was a good camera from a seller in China. It turned out that the camera I purchased didn't have a auto focus and the playback feature wouldn't play back anything if you record something over a minute. I let the seller know ...

Resolved! ETA Malaysia to South Africa

Hi, I purchased an item on 03 April 2017 that was just under $50 and the payment cleared straight away, it is being shipped from Malaysia to South Africa with Standard International Shipping but there is no tracking number. I have no complaints and t...

is there an option to allow customer to choose their own shipping?

is there a way as youre posting your item to allow the customer to choose their own shipping choice? like example 1 customer may want cheaper standard someone else maybe expedited etc?

The GSP that takes forever

Does anyone else see the obvious scam here?I buy an item in London and the seller sends to GSP In UK which is actually Pitney Bowes. A full week later I get 6 ridiculous messages telling me my item is "cleared custom" and "with destination carrier" o...

package to australia going through canada?

LZ542724556US This is my tracking number. This package is going to australia...this is unusual in my experience. Anyone have a similar experience?? Why would it go to Canada first? Thanks..

Resolved! Free Shipping / International Buyer

I just listed an item for sale. I selected the Free Shipping Option. I had someone make an offer on the item from Italy. I'm fairly certain I had global shipping program enabled. Am I just going to be responsble for the shipping costs to the GSP loca...

Any way to change shipping method after sale?

I sold a souvenir postcard with free shipping and just went to generate a mailing lable for it. I'm sending it (with additional protection) in a greeting-card-sized envelope. My cheapest option for postage is for a First Class Mail Package, which is ...

Anyone having trouble printing a FedEx shipping label?

I've been trying to print a FedEx shipping label since Saturday afternoon. After I hit the key to print the label it goes to the page that usually shows up for a USPS label, but then it just sits and spins with the page refreshing itself every few se...

How do I give my customer a partial refund?

I sold 700$ worth of product to one of my customers. He told me 100$ worth of product arrived broken. No problem I can send him a 100$ partial refund. Except Paypal held all the funds since the customer opened a case and it won't let me give the cust...

Resolved! Faulty Item - No Response From Seller - No Refund?

I recently received an item which I have instantly noticed an observably small but major fault after 30 minutes of reviewing. This fault is potentially capable of damaging a $2,200 DSLR camera. The seller has typically responded with;"Hey there I don...

Shipping FVF

How do we get eBay to move away from the FVF on Shipping? Its a killer. Cant we get an option for actual shipping costs with no FVF and a limited handling fee with and FVF. to at least augment the costs. If it costs me 7.15 to ship flat rate and a do...

Seller won't file claim, eBay decided in seller's favor

USPS lost my package. I opened an inquiry which they closed. USPS supervisor tells me that they did mis-deliver my package. But the tracking just shows that the item was delivered, an inquiry was opened, and then the inquiry was closed with no furthe...

Should I let return request timeout?

A buyer sent a return request because "changed mind". This was on April 10 and I immediately agreed to the return. As of today nothing has changed from "return started". Will this eventually timeout or should I call eBay to close the request. My fund...