Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Just bought 2 labels and both tracking numbers have already been used.

So i just purchased off of Ebay a label to ship an item internationally. It went through and the label printed fine but the tracking did not upload like it usually does. I went to type it in manually but got a notice that the tracking number was alre...

How do you deal with stolen packages

Haven't had this happen before as a seller, but a buyer said his package I sent him was most likely stolen (tracking said it made it to his front door) I realize I'm on the hook here and have to compenstate the buyer, but where is seller protection i...

Heads up -- a new label problem!

I print my labels through eBay and use bulk shipping. This morning none of my international sales had the tracking numbers automatically added. These sales then showed as "sold " but not shipped. The payment went through fine and I was able to print ...

digital file purchased is no longer available

I had purchased a digital book file back in February and had issues trying to access file, the forgot about it. now that I needed to go back to it, the file is deleted, seller is no longer registered as ebay seller so i basically payed for **bleep**....

Buyer asked for return: Return reason: Just didn't like it

I have a return policy of buyer may return items for any reason. I have this one buyer who wants to return a reusable grocery bag. She opened the return as "Just didn't like it" so she is paying return shipping. When/if I receive it back do I need to...

Resolved! The seller has not shipped

Hello, the order seller has not shipped, and does not reply to my mail, I request to cancel the transaction, thank you.

eBay shipping label has a tracking number that is already used

I've been selling here for well over a decade, and ran across a first - an eBay generated label where the provided tracking number is a duplicate of one that was used six weeks ago. I only noticed because both eBay and PayPal refused to upload the tr...

Buyer requesting refund on explicit "no returns" sale. What to do?

I'm a very low volume casual seller. My rating is 100% on 46 transactions.I sold eclipse glasses to fund my trip to see the eclipse yesterday. A buyer is saying she didn't get the glasses on time, but they were delivered according to tracking info wi...

Report a Seller for change of shipping.

I had purchased an item with free shipping. I got a confirmed email stating of my purchase along the free shipping. I got a message later on during the day and the seller stated that the shipping charge was going to be 8.34 and so could not offer fre...

How do people ship so cheaply?! I often receive a giant package with $20 shipping listed...

And I'm talking like a 40 lb package, with a label on it that says ~$20 shipping. Like some giant chunk of vintage audio or something. I'm trying to ship some speaker drivers, which aren't terribly heavy ( 13 lbs ), but by the time I get them double ...

The buyer requests repayment of the money paid by an article, which he already received and has in h

The smallfamiliar2706 buyer requests the re-payment the money that I pay for an item, which I as a seller dispatches, but because it is an international shipment, it takes approximately 30 days, and the buyer states that he still does not receive it,...

Getting back My returned item

HiI live in Stockholm SwedenI ordered à very expensive item through eBay. Unfortnately because of ramadhan the seller delayed shipping it. Therefore by the time it arrived in Sweden I was abroad. Now that I came back I contacted the Swedish post Offi...

Resolved! eBay and PayPal return disputes.

Quick question. Customer did not like a electronic toothbrush we sold that was new sealed double pack, so wanted to return we accepted and they gave reasons of not liking and saying how the battery does not last them more then 5 brushes. They waited ...

usps tracking system down on 6/21/17

The USPS tracking service was down on 8/21. I printed the label and took to the post office to have scanned. I did get a receipt, but the closed item still is not showing as shipped. Who do I call/talk to at eBay to see how i can fix this. I don't wa...

Can A Postal Employee Declare a Package Undelivered After It has Been Delivered?

I have a customer who is demaning a refund, claiming the item was sent accidentally to someone at a different address (not even a neighbor in this case, I google mapped it). The tracking shows delivered, and it's a high price item so I'm reluctant to...