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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Undeliverable - Item restricted at Global Shipping Center

I bought the next item on ebay ----------Barn Find. Original Vintage WW2 Era, 1944 Coleman U.S. Field Cook Stove in the original aluminum canisternumber Now its said it the shipping center Undeliverable - Item restricted at Global Shipping CenterAug-...

Problem with Winning Bidders profile location, invoice address shipping address all being different

I have had this happen twice in the last month. I have ending up cancelling both, I this happening to others? Does Ebay care?

refund claim filed before item is received

I have a buyer who ordered a linen item and the day I shipped It I received a message indicating the buyer would like to return it as the color was white in the pic but actually antique white. This was before she received it. I sent message to inform...

the seller disapears and gets avay with my money

I paid for the item I wanted but I never received it and the seller disapeard!!!!!! How do I get my money back since the seller disapeard, there is no way to contact him. How does ebay permit this kinds of members. Anyone had the same experiece?

Buyer demands refund for delivered item?

I recently sold a $200 amplifier on eBay, but unfortunately confused two tracking numbers on another item. eBay is demanding I update the tracking number, but you cannot use a tracking code that has already existed on a separate item. I messaged the ...

Return label page, "Buy a Label on Ebay" is not offered as an option anymore

Today morning this option is no longer available, when I click accept return the only options available are: upload your own label, confirm you already send the label, or you can't send the label. Until today I have no problem to buy a return label f...

Seller accepted return and now I can't reply to his message

Yesterday I started the return procedure on ebay for "not as described" and today the seller wrote me a message stating that, even though the product is different, it has the same functionalities. He ended the message saying that he would wait for a ...

Looking for advice on a Buyer that sent back the wrong item during a return

The buyer of our item requested a return, we sent them shipping with tracking. The item arrived and it is not the item they purchased from us. We sent them several messages on ebay and called their phone and left messages, they will not respond. We a...

Smartpost

What exactly is smartpost? Advantages, disadvantages?

How long from china to canada

How long does it take to arrive to Canada from china. I bought something that was shipped through epacket on August 10 and my Canada post app says it's still en route to Canada. That doesn't seem right.

Does this package weigh 0.98 lb or 1.02 lb?

It's not a common occurrence but it's a recurring one: a package weighs in so close to a boundary between rates that I have to wonder whether it's really over the limit... or whether a slightly miscalibrated USPS scale will make the package handlers ...

Hinky return

I sold and item, the customer asked to return it, not a problem. The return was approved, and the last day to ship, the customer shipped, the problem is the tracking number says it's coming via first class not the priority I sent it as. The weight of...

Package being held in customs for 43 days?

Hello fellow ebayers, I have a question in regards to a particular scenario that I am encountering.... I bought a couple Antminer S9s off of a seller to mine bitcoins. The total cost was over $5000 USD. The seller shipped my package promptly after re...

How many times has the USPS lost your package?

This year I stand at three items lost. That's too many lost packages. I got refunded for one package, the second one I lost money cause package said delivered, but it wasn't delivered to my mailbox and mailman doesn;t recall any package, yet the pack...

How do I get Ebay involved with a damaged order?

I've emailed the seller and have not had a response. I payed with PayPal. I ordered a stained glass piece. It was wrapped in a small manilla envelope with a small amount of bubble wrap. It was broken into a thousand pieces. This is the first item I'v...