Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Cannot upload photos / pictures when returning item 1/20/2021 @ 12:46am

I CANNOT UPLOAD PHOTOS. I am trying to file a return claim (seller sent the wrong item). When I click the '+' to add photos, the OS's file browser lets me click on the file, but then it comes back to the Ebay screen and no picture is added. (I can cr...

Shipping to Florida

Why the heck a seller will not ship to Florida? What? they live in the moon?

Change Shipping Info

I posed something for sale with US shipping but someone in Germany wants to buy it. How do I change the shipping info to be for "international shipping?" Thank you.

Shipping & USPS

I dropped of a small package the same day I printed my shipping label, a week a go. USPS still hasn’t scanned it into the system so as far as my buyer knows, I still have it. USPS can’t even track it because they haven’t scanned it in. Gilbert, Arizo...

How to add custom label on eBay packing slip?

Did eBay implement a way to add the custom label / sku option onto their packing slip yet? If not, do you guys have an alternative method of doing this?

A possible good omen

Over the past couple of weeks I have noticed a significant change at my post office. Before I would bring prepaid packages and drop them at an open window counter (my post office has 7 counters and usually 3-5 clerks.) Now, there are 5-7 clerks and a...

Overseas seller 2 weeks no tracking/update?

So I bought something from overseas. It's a Christmas ornament someone wanted. I am from US and seller is in Japan. I made the purchase about 2 weeks ago, but so far the seller hasn't even acknowledged this in any way. All I got was an automated conf...

Resolved! International Sale: USA to France; Forgot to include an item in 1st shipment, how do I send the item

I had an international sale from the USA going to France. I forgot to send an item in the package. How do I ship the missing item to my buyer?

USPS not recognized tracking #

A seller put a tracking # starting with UEXXXXXXXXXDE and USPS does not recognize it (although ebay is constantly getting some update to put on the shipment). History so far: 10/1 it says tracking # provided, then radio silent for 7d and just yest sa...

Fed-Ex shows that they delivered a package purchased on eBay.

This is happening with a seller I have purchased from on eBay. I have purchased multiple items, and even though the seller states the the items were shipped from different locations, one tracking number was issued. Once Fed -Ex delivers one item, it ...

Why is postage due on a USPS Flat Rate envelope?

I have used Flat Rate envelopes for shoes before without a problem. Today a buyer contacted me stating that she was left a Postage Due slip for $8.20. I of course purchased the postage through eBay, so I am confused as to why this happened? Any insig...

eBay international shipping program

My name is Pramuditha and I’m from Sri Lanka. I bought something from a seller in United states, Florida. This is on eBay international shipping program and Sellers eBay app says “don’t send it to Pramuditha address in Sri Lanka”. Instead the app ask...

USPS vs eBay Standard envelopes for cards under $20

For the last 2 weeks, I have been getting back some of these envelopes for postage due. Most have been 4"x9" envelopes and a few sturdy Armolope 5"x7" envelopes. I have a postal scale so I know the proper weight, proper dimensions, less than 1/4" thi...

SHIPPING

I'm not able to manage my "local pickup" shipping policy. When I create a listing the preview is fine. But, when I list it the "local pickup" shows up. During the shipping policy edit I did not create a second option for this. I have notified ebay se...

UPS vs FedEx Ground for Large Items?

Much of the time I ship large items like box is at least 24" one side 18" one side 10" on the other (like carry on luggage for example)I was choosing UPS Ground Saver or UPS Ground, whichever was cheapest. I've rarely had issues with UPS and The UPS ...