Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer's remorse return on a listing which doesn't accept returns

On August 22nd, I sold a refurbished MacBook Pro (http://www.ebay.com/itm/162637046781?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649). Unlike most refurbishers/sellers, I charged $329 (+$25 shipping) for an item trending at $369. I also installe...

Resolved! Please help- new to ebay, very angry buyer

Hi, i'm having a tricky situation with a buyer. I posted a few days ago about my buyer complaining about shipping and the situation has gotten 10 times worse. So a basic overview: a buyer bought my item that had a 5-7 day processing time. I shipped 2...

Resolved! Origin Post

I bought a package from China tracking only update two times since I order. It's been at the origin post for 2 weeks. Is that normal? I contacted the seller. They gave me a website for tracking and the tracking said the same thing.

Global Shipping Program restricted item? Puzzled

I recently sold some vintage radio valves to a member in China via Ebay's GSP. Just received a message from Ebay saying that the item has been restricted from international postage and can't be sent. However I can keep the proceeds from the sale and ...

USPS Service Alerts

Check which zipcodes have service here http://about.usps.com/news/service-alerts/welcome.htm

Resolved! How long will it take to get my refunds the seller canceled and says they refunded but its not back

Impatient buyer during Hurricane Irma- cancelled order

I would hope that buyers understand the severity of a Hurricane or any other devasting weather occurance. Had a buyer who purchased items and demanded lower shiping cost and immediate shipping.. I am without power (posting from work computer) and can...

restricted item

How is it possible for Royal mail to ship dangerus liquids like pure alkohol but GSP just cant seem to make it? GSP / Ebay says Its easy, hassle free way to ship items across boarders, but i find it very har and almost impossible to get anything! Too...

UPS IS HELL FOR EBAY SELLERS / BUYERS

Damage Claim is another word for absolute hell for both the Buyer and Seller. Sold and shipped a 100LB radio, I normally use FedEx for heavier shipments, this one was too heavy, packed the item pretty **bleep** well as the buyer instructed, newspaper...

Combined shipping - dishonest buyer please advise.

Hi Everyone - I have learned my lesson not to combine shipping. I mailed two items out together with a tracking number. Item says its been received and buyer wants a refund because she says they havent received it. Has anyone else had this happen? I ...

Resolved! how to ship with ebay envelope

when i ship something in an ebay padded envelope 6.5 x 8.75 using an ebay printed label do i need to enter the dimensions or just the weight? and does the thickness make a difference? and if i just use stamps what is the cost of a 3 ounze package? is...

Resolved! Help with the return" Item not as described."

Hello! Thanks for the help!I bought a pair of used basketball shoes in a bid, from a seller. The seller did not have any bad reviews. He did have a no-return policy, for any reason though.I had messaged him before bidding, and asked what was wrong wi...

PLEASE EXPERIENCED SELLERS HELP ME! 2 items, 1 invoice, only 1 item received. Return reason??

Do I use missing parts? I thought I would have to address the invoice as a whole as NAD, but it only allows me to do a return because tracking shows delivered. The item that did arrive was fine, and I'd like to keep it. So do I use, missing parts/pie...

Returned SNAD item, USPS attempted delivery twice, item has been returned to sender

I bought a makeup item from a seller that was clearly expired - the shade has changed completely from what it was supposed to look like. I opened an SNAD case and the seller issued a shipping label that they made, not one issued through eBay. They ha...

"Item sent" time is bogus

"Item sent" should only be permitted to be listed after the item is actually in the hands of the courier or postal service. Too many sellers generate the delivery ticket electronically and then the item isn't given to the courier until some time late...