Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

FedEx incompetence

Recently purchased an item that the seller shipped via FedEx ground. Eventually eBay showed it was delivered, but the item was not at my property. I checked on FedEx website and they had a photo of it on a porch that is not mine. Went though the webs...

Item not received request - tracking shows delivered

It's been a while since I had one of these. When tracking (eBay Standard Envelope) shows delivered, but the buyer reported it didn't arrive, should I refund and hope pip-claim will refund me? Or do I let eBay resolve it? Tracking says it was delivere...

My goods stuck at depature

For almost a 2 weeks the goods I ordered is stuck at "departure to destination country" or so . Hope eBay fixes it

eBay Cost of Shipping Labels

Did eBay remove the discounted Labels? I use to get discounted USPS Standard Ground labels. Now it is full price.

Poll: Are shipping rate tables helpful?

Fellow sellers, I recently saw this area of the site that let's us put a more "accurate" door-to-door Delivery Date to our customers. Is this something any of you use regulary, are planning to or have used and what are the general Pros/Cons to put it...

I used USPS Package pickup with a FedEx labelled box and now I don't know where it is

on Sep 21, I used USPS Package pickup on a pair of shoes that had a FedEx label and the address of my house was a different one on the label. They picked it up but I never got any updates on the package. the tracking number says it's still in 93635 w...

Adding shipping cost to an item originally for local pickup only

Adding shipping cost to an item originally for local pickup only I have an item that I listed for local pickup only but someone had bid on it who can't pickup locally - can I add the shipping cost to their invoice if they win the auction as I can't c...

Weird issue with ebay international shipping.

I have a customer who was bidding from France. He messaged and asked if I ship to France, and I told him that I do not, but that ebay international handles international shipping. I just send to the ebay hub address. And they, as ebay says "handle th...

How do working days interact with 1 day handling times?

I know that cut off times do not change when you have to ship for 1 day handling and that your working days effect estimated delivery dates. I can not find clear information on how your set working days effects when you need to ship. For example, I h...

Resolved! shipping to the UK

Can't we ship to UK?? Buyer is interested in a plate but says at present it says that I can't post to UK. I use EIS so I don't quite understand and never noted any restricted countries except middle east, south america etc . I had my store on time aw...

Resolved! USPS ground advantage business rules

I created a business role for USPS ground advantage. I don’t remember how to check for the dimensions. I’m also new and I’m a little confused if there’s a maximum. Or how does the shipping and label generation process know the weight?

eBay International Shipping Hub

Hey....I thought that packages going through the International Shipping Hub were examined for things like damage, correct item, etc. I was recently notified that FedEx damaged an item headed for Australia. However, on another shipment I accidently go...

Don't know how to get label international shipping

Hey everyone,Had my first sell and I'm supposed to ship to UK and I live in Denmark. When I choose "Get postage label" under "Orders" it says: "Your send from address must be in the United Kingdom to purchase a label."What do I do? Can I use the Glob...

Resolved! Discounted shipping rates

I am trying create a combined shipping invoice. The Calculated shipping USPS standard shipping calculated about 20 dollars but the amount on the invoice is about 34 dollars. What am I doing wrong?

Received a bid from an excluded country

I have excluded all international sales from my listings, and someone from Venezuela just bid on one of items. I checked and that listing has a full list of exclusions including South America | Venezuela So how did that happen?