Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer wants me to hold from shipping while they "figure out a good address to ship to"

Item sold for $460. Shipping is $125 - it's big, heavy, and delicate so I had a custom box made.Buyer has not yet paid. Immediately messaged me after the auction end: "Hi, I’m traveling for work in the next several weeks. Can I ask you to hold off on...

Global Shipping Program

HiA seller from US has enrolled on the GSP but one item doesn't show it. So I contact him as I'm interested in the item and he confirm me that he amended (one hour ago) the listing adding the GSP option. Now, if I look at the particular item on the m...

Bought a counterfeit item on accident - PayPal is making me PAY to send it back

So I ordered a moncler and when I recieved it it was obviously fake. I opened a dispute on ebay, but the seller would NOT respond to it, only message me directly. They even admitted that it was fake. Called ebay and they said I had to wait a week for...

Return shipping back costs more than the item

I bought a pair of sunglasses for 15 euros. They arrived with one nose pad bent badly. Messaged the seller he sent me some youtube video on how to fix the sunglasses. That didn't work as the metal of one nosepad seemed to be shorter and the sunglasse...

How do I choose Aliexpress Standard Shipping?

If I dropship an item from a marketplace like Aliexpress and offer free shipping, how can I choose Aliexpress Standard Shipping on the eBay sell page? Thanks.

Change label sizes

So before the redesign they've been trying to shove down our throats for a year became final, USPS labels generated through the site were generated as jpeg images of each label. This was great as you could easily print them out in a variety of sizes....

Question about shipping sports cards and comics?

Hi all, Mostly deal with comic books, and sports cards! Always have tried to deliver top rated service to customers. Ebay asked all sellers such as myself to jump through many hoops in regards to multiple pictures must be included in listings, not a ...

Resolved! Seller shipping items in seperate boxes.. but only one tracking number

Bought a roomba.. Seller claims it states they ship items in two seperate shipments, but it says no where. And only provided one tracking number. And of couse we have not recieved the roomba.. just the charging base that they provided number for... C...

Buyer wants a partial refund becacause they recieved item damaged

Buyer said that seven pieces of china dinner ware were recieved broken.I had the set of 46 pieces listed for $249 dollars but excepted their offer of $199 dollars,they now want a partial refund & for me to pay the part of the shipping fees.What shoul...

eBay if your going to send me a return request, MAKE SURE THERE'S A LINK!

I'm so tired of clicking and going back on multiple pages just to find the original listing that allows me to see when the item was sold, what the warranty was, who bought it. Every link now goes to a dead page where there is no other link out of it!...

out of stock

I just sold a bicycle and I am out of stock. How do I handle this?

First class option

When listing, any items over about 10 oz is requiring me to choose priority shop. I am choosing Calculated and putting in the ounces ( which should be first class up to 16oz) but Ebay does not even give me the First class option. What am I doing wron...

FexEx SmartPost and PO Boxes (Economy Shipping)

@dtexley3 wrote:I have a question about FedEx SmartPost. A lot of sellers hate it, I've had excellent results with it and I ship porcelain with VERY little issues. However, I can't ship to PO Boxes. Now FedEx SmartPost uses FedEx to ship the item to ...

Need Assistance where items has been stolen

Good Day I would like to know what happens in a case like this, I shipped off items to buyer, buyer recieves goods but items is missing and was filled with other junk, buyer accuses me of been a scammer and requests a full refund I refused and contac...

shipping time

where can i change my shipping and handling timeive looked everywhereebay has me set on same day shipwhich will not happen most of the timethank you all