Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Seller accepted return and now I can't reply to his message

Yesterday I started the return procedure on ebay for "not as described" and today the seller wrote me a message stating that, even though the product is different, it has the same functionalities. He ended the message saying that he would wait for a ...

Looking for advice on a Buyer that sent back the wrong item during a return

The buyer of our item requested a return, we sent them shipping with tracking. The item arrived and it is not the item they purchased from us. We sent them several messages on ebay and called their phone and left messages, they will not respond. We a...

Smartpost

What exactly is smartpost? Advantages, disadvantages?

How long from china to canada

How long does it take to arrive to Canada from china. I bought something that was shipped through epacket on August 10 and my Canada post app says it's still en route to Canada. That doesn't seem right.

Does this package weigh 0.98 lb or 1.02 lb?

It's not a common occurrence but it's a recurring one: a package weighs in so close to a boundary between rates that I have to wonder whether it's really over the limit... or whether a slightly miscalibrated USPS scale will make the package handlers ...

Hinky return

I sold and item, the customer asked to return it, not a problem. The return was approved, and the last day to ship, the customer shipped, the problem is the tracking number says it's coming via first class not the priority I sent it as. The weight of...

Package being held in customs for 43 days?

Hello fellow ebayers, I have a question in regards to a particular scenario that I am encountering.... I bought a couple Antminer S9s off of a seller to mine bitcoins. The total cost was over $5000 USD. The seller shipped my package promptly after re...

How many times has the USPS lost your package?

This year I stand at three items lost. That's too many lost packages. I got refunded for one package, the second one I lost money cause package said delivered, but it wasn't delivered to my mailbox and mailman doesn;t recall any package, yet the pack...

How do I get Ebay involved with a damaged order?

I've emailed the seller and have not had a response. I payed with PayPal. I ordered a stained glass piece. It was wrapped in a small manilla envelope with a small amount of bubble wrap. It was broken into a thousand pieces. This is the first item I'v...

International Economy Shipping to Serbia Tracking

Hello, i recently ordered an item that is shipping from Bulgaria to Serbia. On the item page, the shipping service was listed as "International Economy Shipping'. I apologize, but, may any of you know any way of tracking this package? Additionally: w...

resolution center sucks

resolution center apeal does not appear where is supose to be

Shipping higher then UPS calculator.

I recently sold a couple of items and used the UPS calculator to figure shipping. When I shipped the items thru my UPS WorldShip software both items cost more then the buyer was charged. One item was $5.00 more. Box size and weight was the same as I ...

Returns

I recieved an item but it had some scratches and marks that were not origanally seen in the pictures. I spoke out to the seller and he said I need to return the item to make sure it is in the same condition as he sent it in and then I will get a refu...

UPS charged me to $16 for a DELIVERY ALTERNATE ADDRESS for Hurricane Harvey Victim.

A buyer asked me the have their package rerouted, because their home in Houston is under water.UPS charged me to $16 for a DELIVERY ALTERNATE ADDRESS "Due to the flooding from hurricane Harvey, my ship to address is under water. I contacted UPS to ch...

Resolved! Shipping Long Toddlers Boots Cheap

What is the most economical way to ship a long pair of Toddlers boots? box is 12x7 1/2 x 4 wide. it weighs 1lb. 5 oz. it fits a regional A box. but that all seems to be the same as regular priority mail $9.xx. any ideas?