Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Way too many Cons

Please EBay. Find a way to weed out cons and frauds. I've been a victim 5 times in the last couple of months. Paypal has refunded me. But buying has become a crapshoot and I don't want to play games. I just want to receive the items that I buy..

International shipping

I have a $30 item, someone wants to purchase it and have it shipped to Australia. It is 3 lbs, a dance costume. I don't know anything about international shipping and customs. What is the ebay global shipping program? I can't find anything out about ...

Parcel failed to deliver - or return

The courier said they tried elivering 5 times. Buyer says they were home each day, and no card through door either. Courier said they are returning parcel and gone quiet since - nothing else on tracking. They wont deal direct as done through e-bay as...

Return request from buyer

HI, I recently sold a mechanical keyboard with no returns flagged when creating the listing. The buyer has now requested a return based on the following.Doesn't fitKeyboard is too sensitive for the buyerThere is nothing wrong with the keyboard as the...

Delivery Guarantee sales increase?

Has anyone sales increased/decreased because of the new Delivery Guarantee?

Package got Forwarded by USPS, buyer is freaking out, what do I do?

Hi! I sent out a package a few days ago and when tracked, it says it got fowarded by USPS. However, I confirmed the address with the buyer and he claims he uses it for everything. I printed a label through eBay and therefore shipped to the address th...

I'm really getting tired of scammers and eBay endorsing them!

Listed an iphone for parts not working. 6 pictures of the iphone turned on. Sold as-is. Clearly marked using eBay drop down SELLER DOES NOT OFFER RETURNS. Buyer opens a return case says "won't turn on". eBay says "buyer is right". Of course, ebay doe...

Item Returned to Seller due to Buyer Incompetence

I recently had an item returned by USPS three weeks after it was sent with an "Insufficient Address" label attached. Apparently, USPS had held the package for 2 weeks and when the buyer did not arrive to receive the package, it was shipped back to me...

Guarantee Delivery

My sales tanked right after I opted into the Guarantee Delivery System.I sell on other venues and and the weekend after I had opted in, I had a large order from a longtime customer on another site. She explained that she was buying there instead of E...

Will Ebay take a shipping fee for Fedex on local pickup listing?

Sold an item for local pickup. Buyer wants me to ship. If I create a Fedex label through Ebay, will Ebay charge me the 10% fee on shipping?

Seller package marked as refused...won't refund

I purchased a watch guaranteed by a seller stating it was authentic. It turned out to be completely fake. I mailed the watch back to him promptly to the address he provided and told him I wanted a refund. This past Wednesday (the 20th) the tracking n...

Problems with the shipping page. NO help from eBay Help or CSR

I frequently sell small items that I ship USPS First Class Package. Awhile ago, I noticed erroneous information on the shipping page for those items. The page clearly states that you can ship items First Class Package up to 16 ounces. If you ship thi...

i want to talk to my seller but i can't find him

i was at the guest account and i bought (216pcs 3mm magnetic balls magic beads 3d puzzle magnetic sphere ball cube) and then i payed i've waited and the time passed and i did'nt receive nothing so i want to talk with the seller but i can't find him b...

Warranty

I bought a Tab 4 battery on May 30th from w_trade and it is already defective. I contacted the seller twice but no reply. How do I find out if there is a warranty and get some help?

Buyer returned item after case was closed

Buyer said item was missing pieces and not as described. I asked what was missing? Never responded. So, I opened a case against them saying they haven't gotten back with me. Well, Ebay ruled in the buyer's favor. But buyer took longer than the 5 days...