Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping to Spain?

Hello,,, I sold a handbag to a customer in Spain. It is their first ever purchase on eBay ....... should I feel concerned with it travelling to Spain? I don't have any previous experience shipping to Spain and I am going to check the cost of shipping...

Glitch in the tracking info entry form

I don't sell a lot but it seems like every time I enter USPS tracking info, I get an error message saying the number is not a correct tracking number and if I enter too many like that, I'll be penalized as a seller. But the number is accepted anyway,...

Shipping cost drastically cheaper through Etsy than Ebay, how?

I've had one order through Etsy so I don't have other orders to compare this to, but I'm struggling to figure out how my shipping cost is drastically cheaper through Etsy than Ebay. I had 1 order on Etsy. 2 t-shirts. I selected Priority mail due to t...

Item said free shipping, but UPS wants me to pay 13$

This is my first item I bought on eBay, I missed the mailman today and he left a slip saying it's ready to pick up at the post office but I need to pay 13$? How should I go about this?

listing says priority mail but seller ships first class

On July 17 I purchased a 33.8 oz bottle of shampoo and a 33.8 oz bottle of conditioner from a seller in Florida. The listing says USPS priority mail with estimated delivery July 18-19. But USPS tracking shows that the seller shipped first class packa...

didn´t get the item

Hi. The estimated date finished july 19th. I can't get nor my item, neither my money. It is impossible to contact with seller. I hope ebay will solve my problem. I don't know how to inform them. I think it is serious online shopping site. And believe...

Resolved! First time seller, shipping with a local not USP,, how

hello all,i sold item a first timei went to print shipping labeli found USP carrier only !i`m in saudi arabia , we didn`t have USPhow can i edit it to local carrier (saudi post) for examplsorry for my bad english

Shipping costs reversed buyer paying less than Ebay's shipping costs

Are other seller's seeing this? In the last few weeks I have an item that I ship out 3-5 per week where the shipping seems to have reversed itself. IE the buyer is paying my discounted rate and when I go to purchase a shipping lable through ebay I am...

Listing removed but item has been sold and paid

Hello, eBay users, I recently purchased an item. When I went to see the order details, this is what I saw: We had to remove this listing from the site and you're not required to complete the transaction. If you've already sent payment, the sale shoul...

Resolved! Item not delivered - Seller insists he will only ship replacement to another address.

Recently I bought 2 separate items from the same Seller within a few minutes of each other. Being in another country, I received the first item in about 4 days and assumed I'd get the other one soon after. However the second package did not arrive. A...

Seller has informed me that they sent the incorrect item - I haven't picked it up from customs yet?

Hello all! I'm in a bit of a pickle. I ordered a dress from USA to UK on July 6. I received the card in the post telling me that I needed to go to the post office to pay the customs charge (21 GBP) before I could receive the item - which is fine and ...

Departed Shipping Partner Facility, USPS Awaiting Item

Hi everyone! In the past I've bought some items from USA to be delivered at Mexico City and in order to get a tracking number and avoid possible loss at postal office I've always asked for Priority or Express shipping. The thing is that this time the...

USPs tracking no longer real time

I have contacted USPS about their system not showing accurate information. I have gone to several Post Office locations and am having the same issue. Recently, when I use the lobby kiosk, the online message says "USPS expects item for mailing." Also,...

Not just In Transit to Destination anymore

Previously, USPS tracking only automatically showed: "In Transit to Destination" if there were no scans (package has not been sighted) for about 24 hours. But now, USPS shows and confirms the destination: "In Transit to Destination ON ITS WAY TO [cit...

No news about Shipping!

Being a First Time Buyer from Malaysia (Southeast Asia). Item bought from Germany on 14/07/2017 via Credit Card & Payment Accepted and Completed including shipping fees. Its been a week but no news about shipping, etc but confirmation email stated as...