Shipping

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Resolved! Acceptance scans not showing up

Anyone having this problem? Taking package to PO, getting a scan and a receipt. This is the 3rd time this week that the actual acceptance scan is not showing up. The first one delivered on time, so no problem. Will have to wait and see with the other...

Seller says cannot refund me my money after requesting a return?

I bought an Ipad Pro allegedly BRAND NEW SEALED IN THE BOX, and I don't need it anymore. I tried relisting it several times and tried to make my money back on it, and no one would bite. I noticed the seller allowed a 14 day return policy, so I opened...

time limit permitted for international delivery?

I sold an item to a buyer from Brazil. Item was shipped priority international USPS, through Ebay, the day after payment was recieved. It left the U.S. within days, but took 30 days before it cleared customs in Brazil. The buyer waited for it to clea...

Resolved! Buyer waited 25 days to open case to say item not delivered

I just had a customer open a case on me for non-delivery of an item. The item was ordered on June 10th (Saturday) and I shipped it on the 13th. The tracking information shows that it was delivered on the 17th but the customer waited till July 5th. Th...

Resolved! Should I return a bra that tore in the washer?

I bought a NWT bra on a best offer. When received it I cut the tags off and threw it in my front loadwasher. I wash all clothes before I wear them. When I went to throw the load in the dryer, the bra was torn in two pieces. The stiching tore where th...

how do I refund item damaged in shipping

USPS notified that package was damaged in shipping. I am going to process the claim and need to now refund the buyer. If I just refund the entire transaction to the buyer, do I need to do something to cancel the transaction as well to get final value...

Unauthorized Ebay Charges

After eleven years using EBay I had to return an item to seller who agreed to pay return shipping charges. Seller emailed me to say go into EBay and initiate return. After doing so I was directed to an EBay page that showed I could get a shipping lab...

tracking number

hi I buy something on Ebay last week Wednesday the seller mark as shipped & post tracking number & according to USPS the not received the package I send a question to my seller two days ago the seller is not responding

Normally how you tackle file false claim to prevent paying shipping?

Well, last week a seller who had similar auction running at lower price bought my 2 items in a set, my instinct kind of suggest something not quite right, it is not beneficial to buy from me at that price .Any way item delivered, she opened return re...

As a FYI, never leave the post office without making sure the tracking number is for tracking.

I have never returned anything internationally, so I was on new ground in returning unsatisfactory merchandise. I returned a package to a seller, asked about tracking, and filled out the customs form (BTW, seller sent me the package showing it "as a ...

What to do when an item you sold says delivery not updated?

I'm new to selling and this is my first time having this happen. The tracking on a buyers item updated to "delivery status not updated". Do I wait to see if the buyer will contact me about this, or should I contact USPS myself?

USPS threw my mail away

I bought a bag of HDD screws and the tracking number was 9374869903502047709046 (DHL GLOBAL MAIL)The problem was I moved to two blocks away before the mail arrived but I filed an address change request at the PO.The tracking showed the package was "d...

Buyer requests sale cancellation minutes after paying

This has happened a few times in recent months. I've had three buyers who win an auction, pay and minutes after paying request to cancel the auction and refund their payment. It is odd that they request to cancel immediately after paying. Are they do...

A buyer located in Vietnam had won my auction, but my listing does not have Vietnam as an option.

Hello everyone, I had sold an item (that being a rather fragile computer component) and I had made the rookie mistake of not properly setting the auction to US only (I thought I had but too late now I guess), and the winner is located in Vietnam. Whe...

local pickup

Buyer purchased forklift pallet jack on June 1 st. It was listed as local pick up only and you must load yourself also in the description. Now it is July 5 th and he say's he want's a refund. Because he does not want to pay the cost to have it picked...