Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

PAYPAL CHARGE BACK LEFT ME STARVING

WATCH OUT FOR THE PEOPLE WHO BUY AN EXPENSIVE ITEM AND DONT INSURE OR ASK FOR DELIVERY CONFIRMATION..THEY ARE SCAMMERS...THEN DONT PICK IT UP FOR 60 DAYS WHICH ALLOWS THEM TO SAY IT WAS NOT DELIVERED.BECAUSE ITS NO LONGER AVAILABLE ON THE USPS WEBSIT...

ITEM doesn't exists after paying?

Hi, once I payed an item and receive the confirmation email of muy purchase, I received an email from eBay telling me that my purchased was compromised because the item was invalid, and maybe the account of the seller was hacked, how can I get my mon...

Setting shipping cost per country

Hi There, We are new to selling on Ebay. We want to ship worldwide. But we keep on having problems with the shipping costs.I can't find where I can give different shipping costs per country. Because for use its cheaper to send a item to Germany then ...

A seemingly endless string of problems with USPS...

For years, I've had nothing but pretty great service from USPS. I have moved a dozen times and most locations were smaller-town, mostly knowledgable, with very consistent pickups, deliveries, etc. I recently moved to a big city and over the last almo...

Return request exchange options

Hi, we had a return request today from someone who says they were sent the wrong color of patio furniture end caps, the return request reason given was "wrong item sent". Typically in our return requests we've had the option to offer an exchange for ...

Resolved! Packing Slips

I used to be able to print-out a 'Packing Slip" when I shipped an item but now find it is not available - was this option moved elsewhere or completely eliminated?? Thanks for your help!

buyer request to change shipping to overnight/sunday delivery

I'm new to selling on ebay. This is the first time a buyer has requested to switch from my usual USPS Priority mail. She paid a couple days after the listing ending on friday afternoon around 4pm, and only after, requested to upgrade to overnight shi...

Being sent to UPS global shipping to print label?

This so aggravatiing. All I want to do is buy a shipping label but now I'm being sent to UPS global shipping with directions about linking my ebay account to ups. None of this works, the linking options are for etsy and bigcommerce. I don't even want...

Negative feedback

c410rentals...This seller sent me the wrong item. I contacted seller. He sent me a note saying he would pay for return. The return shipping label would not print. I returned with my own money. He still wouldn't give me a refund after he recieved his ...

item shipped 19th , still in miami ?

Hello,I can see in tracking that an item is still in Miami ?I mailed it with USPS june 19th, and june 21 is the last processing date in miami ?is this a bad sign it's stolen ? I did not get insurance ,stupidily I should have , but forgot.it's a phone...

Resolved! How do I pay for returns when I setup a buyer pays 14 day return policy?

I sold something under the 14 day return policy, buyer pays return shipping. I just got a message saying they want to return it because it doesn't work. I don't mind paying for return shipping in this case, but how do I process the return? Do I ask t...

cancelled refund

Can anyone help with this: I paid for an item on 5/15/17, rec'd and returned it 5/28/17. The seller issued a refund 6/5/17 then cancelled it. I just realized that when I checked my credit card statement. Ebay policies state I am outside the window to...

refund of partial fees paid on refund of partial shipping

How do I get refunds on fees paid to ebay for shipping that has been partially refunded. I refunded $20 in shipping costs to a customer who over paid due to Ebay's stupid system. Buyer paid $46 in shipping, when I went to ship the item. The shipping ...

Combined Payments and Shipping Discounts page not working

I can get to the My Ebay Combined Payments and Shipping Discounts page, but none of the edit links work. Did they downgrade that feature or something?

Seller charged for Priority Mail shipped item FedEx SmartPost

USPS estimates that shipping would take 2 days via Priority, but the current estimate via FedEx is 6 business days, not counting tomorrow as a day. The listing specified Priority mail and that is the rate I paid. The seller is relatively new having r...