Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

I inadvertently shipped two different items to the wrong Buyers

I sold two similar items a couple of days apart but mixed up the shipments to the two Buyers. Once I realized my mistake I asked each buyer to send me a return request. Both sent the return request, but only one returned to incorrect item. The other ...

Is there a way to request a partial refund through eBay?

Kind of a unique situation for me. I bought some computer stuff on eBay recently, and when they came in the mail I realized the seller had sent me the wrong item. I messaged him, he said yes it was his mistake and he mixed up my order with someone el...

Retracting a partial refund offer

Having a nightmare with a member who I am guessing is a serial returner/ abuser of the money back guarantee.Background:Sold a high end travel case. Didn't have best offer option but she pestered me for a few days for a discount, I added best offer an...

What do I do?

I sold an item to someone at the end of September and promptly mailed it to them. It was brand new, never used, still in the box. They immediately, upon receiving it, claimed it was defective and rudely demanded a refund. I accepted the return and wa...

Cannot send USPS International First Mail Package Registered. The system in CA cannot accept it.

Do you have similar problem? Trying to ship some during days at USPS locations.

Why its time to Leave eBay, 2017 Fall seller

After 15 years small time buyer/seller its been a pleasure.I've met the finest traders large and small.The new user agreements (sellers mainly, buyer too) have put us into catch 22's.clearly exceptions are being made for big sellers, and the little g...

Return and request for refund

Hi,I bought 2 electronics boards from a selling out of Hong Kong and the board was not functioning and i have shipped it back asked for replacement or refund. The items are currently at Fedex deport as the return address and phone number is not conta...

Shipping Item Without Packing Material

I have a buy that has told me to ship his items in a box with no packaging If I want to save on the cost of shipping as he "does not care if the items are damaged" and is "Just using them for parts" Will I be held liable if ( They will get damaged) t...

Best offer accepted based on zip code and shipping information changed resulting in higher shipping

I accepted an offer based on a nearby zip code but when I printed the label the shipping information changed resulting in a substantial differnece in shipping cost. I felt I was deceived by the buyer. Is this something that happens often with buyers ...

How to resolve a issue?

How am I suppose to resolve a issue with a item I purchased that is brand new but doesn't work when the seller is unavailable for the next 4 to 5 days?

free shipping ?

I see sellers selling cables and other items for $1 and give free shippingwhen I ship something like that as a seller it cost me $2.70 (now raised to $3) to ship since these items are too large to ship as cheap first class (over 1/4 inch thick) they ...

USPS Returned Item I shipped, Buyer did not pick-up at P.O.

Hi all,please i need help.I sold item for 25.99usd - shipping free.Today after 40 days i got that same package back.When i checked USPS Tracking® Results it says that was Unsuccessful item delivery 3 times and after that Addressee advised to pick up ...

Learned something new today

Even though you opt in for GSP the buyer can bypass that and request you ship directly. eBay rep told me 1. If u honor buyer request and send an invoice with shipping quote u automatically opt out of GSP. 2. If you don't want to opt out of GSP you do...

I cancelled a transaction as a seller to refund the money but already shipped the item

Hey everyone, I rarely sell anything on ebay. This would have been my second item ever. It's a playstation 4 console, games, controllers and charger. Long story short, I didn't bubble wrap the console. I realized the mistake after I arrived home from...

USPS didn't scan my package

I dropped off a flat rate envelope at the counter of the USPS office in our town. I had already paid postage/adhered label that I printed from Etsy. The amount on it said $5.95. The guy behind the counter said that was wrong... it should be $6.65. I ...