Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Return and request for refund

Hi,I bought 2 electronics boards from a selling out of Hong Kong and the board was not functioning and i have shipped it back asked for replacement or refund. The items are currently at Fedex deport as the return address and phone number is not conta...

Shipping Item Without Packing Material

I have a buy that has told me to ship his items in a box with no packaging If I want to save on the cost of shipping as he "does not care if the items are damaged" and is "Just using them for parts" Will I be held liable if ( They will get damaged) t...

Best offer accepted based on zip code and shipping information changed resulting in higher shipping

I accepted an offer based on a nearby zip code but when I printed the label the shipping information changed resulting in a substantial differnece in shipping cost. I felt I was deceived by the buyer. Is this something that happens often with buyers ...

How to resolve a issue?

How am I suppose to resolve a issue with a item I purchased that is brand new but doesn't work when the seller is unavailable for the next 4 to 5 days?

free shipping ?

I see sellers selling cables and other items for $1 and give free shippingwhen I ship something like that as a seller it cost me $2.70 (now raised to $3) to ship since these items are too large to ship as cheap first class (over 1/4 inch thick) they ...

USPS Returned Item I shipped, Buyer did not pick-up at P.O.

Hi all,please i need help.I sold item for 25.99usd - shipping free.Today after 40 days i got that same package back.When i checked USPS Tracking® Results it says that was Unsuccessful item delivery 3 times and after that Addressee advised to pick up ...

Learned something new today

Even though you opt in for GSP the buyer can bypass that and request you ship directly. eBay rep told me 1. If u honor buyer request and send an invoice with shipping quote u automatically opt out of GSP. 2. If you don't want to opt out of GSP you do...

I cancelled a transaction as a seller to refund the money but already shipped the item

Hey everyone, I rarely sell anything on ebay. This would have been my second item ever. It's a playstation 4 console, games, controllers and charger. Long story short, I didn't bubble wrap the console. I realized the mistake after I arrived home from...

USPS didn't scan my package

I dropped off a flat rate envelope at the counter of the USPS office in our town. I had already paid postage/adhered label that I printed from Etsy. The amount on it said $5.95. The guy behind the counter said that was wrong... it should be $6.65. I ...

Free Returns

How are sellers offering "free returns"? When creating the listing they just click "Seller" pays return? Or is it done through site preferences?

Resolved! My policy states "no refunds, no returns", will I get a deficit if I stick to it?

I sold 3 Tommy Bahamas and 1 Uomo 100% silk shirts in one offering. It worked out to like $5.00 a shirt. It's clearly stated that I accept no returns. Buyer says "Shirts are to big even though the size on the tags are usually the size that fits." If ...

Length of time to wait on a return

How long do you have to wait on a return. I sold the item to a buyer . They wanted to return the item and have not sent it back. The item was sold on Sept 8th...how much longer should I wait ? I have contacted buyer many times no communication back a...

Resolved! Shipping a 10x13 poly mailer under 13 oz do I need measurements?

Hi, I am new to shipping and want to start shipping clothing (under 13 oz) in Poly Mailers (I got some that are 10x 13). I have been sending everything in USPS Priority padded flat rate evelopes, but shirts under 13 oz I thought i could ship cheaper....

RETURN track

I sent the item back to the seller. It tracks well using usps, but I entered the wrong track on the eBay return page, and can't change it. It says that this track already exists in a system, please enter valid track.

Second query on same item for refund / return - No Joy from Seller or ebay

Hi, I bought an item and was delivered very late. During this period, I initiated a query/dispute to which it was closed because I got the item very late. When I finally receive the item is was broken. I then raised a second query / dispute. The sell...