eBay

AN APPEAL ON THE CASE OUTCOME

I had a buyer say that I didn't describe the item correctly ( an old fountain pen). It was a damaged pen to begin with and he wanted me to share in the cost of buying a new cap for it. The damage he described was so small that you could only see it w...

Buyer claims package not received but delivery confirmation says it was delivered.

I had a buyer claim non delivery after 2 weeks from shipping date. Tracking shows that the package made it to the customers local post office but was then forwarded. After checking into it, I found that the customer was the entity that put in the for...

overseas return tracking problem

I shipped a package to Israel,it took 2 months to arrive.Buyer then claimed INAD and open a case with Ebay.He returned the package from Israel and Israel post office tracking shows it has been delivered,but I do not have it.The RETURN status in MY EB...

Seller sent me a return label with the wrong addresses, and I have no option to ask ebay to step in

Hi, I purchased something from a seller and recieved an item that was different from the one pictured, so returned the item. The seller approved the request (which REMOVES THE ABILITY TO ASK EBAY TO STEP IN AND HELP), but sent me a shipping label tha...

Can a buyer keep an item if he claims it's not as advertised and has his $ back. Says Ebay said so?

First Class International prices

Twice recently I've had unhappy customers request order cancelation without paying, because they were unhappy with the cost. Both claim they've recieved packages from the United States that were significantly cheaper.Most recently, a 6-ounce large en...

over paid shipping

i was charged $5 over for some comics thats seller turners36 sold me .... he charged me $8 for shipping but used media mail which any seller knows its less than $3 will ebay get me the over charged $ from shipping or will they force the seller to pay...

Buyer sent back item after I denied the return request.

I clearly list my items with no returns accepted. This one buyer bought an item and she did not realize it was the wrong part she needed. So she requested a return, I denied it and she sent it back anyway. I contacted eBay and they said I do not need...

FedEx Smart Post

I just discovered that USPS will accept FedEx smartpost pkgs. I assume that this would be nationwide, but can only vouch for the 5 offices near me. Until 6 wks ago my closest PO would not do this and about a yr ago my rural carrier scanned some and t...

not offering combined shipping

Good morning all, i've been trying all morning and called customer support as well and they couldn't help me either. Trying to figure out how to process shipping an item that we can't offer combined shipping on? It's a large item that has to be in it...

Printing shipping labels on reciept printer?

My fiance and I both have ebay stores on the side and we're tired of cutting labels out of 11.5X8 paper, especially since most of our packages are small. 4x4x8 is a large package for us. We don't like the expense of using stick on labels and the prin...

UPS and eBay discounted rates

I listed and sold a somewhat heavy item. The buyer cose to have it shipped UPS. I click on the "Print Shipping Label" and find that UPS requires me to sign up.No problem except the discounted shipping rate doesn't apply for 3 days. I offer one day sh...

Shipping notifications on calendars

I'm constantly getting notification of purchases that are expected to arrive at my home. These show up on my iphone in the calendar. I don't need this information; I work out of my home, so I'm already there anyway. I get 2 or 3 items a day, and all ...