Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Refunding

I need help. I ordered item and it was late. Late a lot. I opened a request and seller asked to wait a lill bit more. Meanwhile the item came. But it was damaged. So I asked a new item. And they told me that they had sent a new one. And that was thre...

Ebay's Fedex account number?

So I purchased a fedex label from ebay, I do not have a fedex account. Shipped item, buyer requested fedex to change shipping address, buyer not home for new address, 5days to pick up which he never did. Package returning to shipper. Heres the proble...

INR Case - Help! Is this a scam?!

Sorry if this is a bit lengthy, but I would love to get some thoughts on this and all this information is pertinent. I sold a BNWT leather jacket (Item #: 172838654830) to a buyer on 9/29. This buyer has been a member since 2016 and has only two revi...

Priority International…Automatic Insurance Up to $200 or No???

So, I see online that Priority Int'l includes up to $200 insurance at no extra charge. But when I went to print my ebay label to Japan and it says: "You may purchase insurance coverage up to $5,000.00 at the Post Office.Insurance coverage varies by c...

Global Shipping Program

I had a order for $15 go through via the global shipping program to Canada. I charge no shiping as it is built into the price. My buyer gets charged $14.62 for shipping. I called Ebay, they said that the charge is for the shipping from the shipping c...

Ebay stopped writing me emails

A while ago Ebay stopped sending me mails to my account, check the filters of my mail and nothing comes out there. So I do not get sales information or emails with user information.What can i do?

This guy wants to return an item because he says "not working" doesn't mean "broken". UNBELIEVABLE

On ebay 263217343427, is this guy's complaint below for real or is this some type of joke?? Here's what he wrote: No where in the description does it say BROKEN: "I am selling my Dell M6600 laptop. You get just the laptop, one battery, and that is it...

Local Post office

I am at my wit's end dealing with our local post office.When my regular post man is away,his substitute performs so badly I sometimes wonder how he keeps his job-when I schedule a pickup,he would not come to the door,if it is pickup in the mail box,h...

USPS package delivered to and signed for by someone else?

Hey guys,So I bought a MacBook Pro 13" Bundle on eBay and the seller went through a lot of effort to answer my questions about it and send it out to me asap. I was waiting at home today before I left for class and had a notification on my phone sayin...

Resolved! How I can to prove that item from seller is bad to ebay ?

I got not working battery for my notebook. Battery is not charging. How I can to prove that it is truth to ebay resolution center if seller sad : "We are not responsible for postage (return and re-send)" . ?

Buyer Cancled Order

So a buyer bought an item from me and I shipped it out yesterday so it's on its way to buyer. He messaged me 5 mins ago saying he wants to cancel his order. What do I do?

I inadvertently shipped two different items to the wrong Buyers

I sold two similar items a couple of days apart but mixed up the shipments to the two Buyers. Once I realized my mistake I asked each buyer to send me a return request. Both sent the return request, but only one returned to incorrect item. The other ...

Is there a way to request a partial refund through eBay?

Kind of a unique situation for me. I bought some computer stuff on eBay recently, and when they came in the mail I realized the seller had sent me the wrong item. I messaged him, he said yes it was his mistake and he mixed up my order with someone el...

Retracting a partial refund offer

Having a nightmare with a member who I am guessing is a serial returner/ abuser of the money back guarantee.Background:Sold a high end travel case. Didn't have best offer option but she pestered me for a few days for a discount, I added best offer an...

What do I do?

I sold an item to someone at the end of September and promptly mailed it to them. It was brand new, never used, still in the box. They immediately, upon receiving it, claimed it was defective and rudely demanded a refund. I accepted the return and wa...