Shipping

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Resolved! package never arrived

Hi, I ordered an item on November 2016. The item did not arrive. I have contacted the seller many times, each time being promised to be refunded. I want to escalate the problem to Ebay costumer service, but have no option to do so since I've probably...

Resolved! Buyer's remorse, item sent, now they want to open a case.

Buyer sent me a message today asking me to cancel their order because they changed their mind. I responded back that if they had messaged me the night before (they contacted me 18 hours after purchase), I would have helped them, but I had already pac...

Search solution

Another way to communicate with Ebay, other than by calling, as I try to change the shipping address of an article, I communicate with the seller and he does not want to change the address

ROBBED ON EBAY !!!!!!

SO I SELL TWO GEM MINT DANBURY MINT STATUES TO THE SAME PERSON. BOTH STATUES WERE IN THEIR MOLDED STYROFAOM CONTAINER AND PLACED IN THEIR ORIGINAL BOX THEN PLACED IN ANOTHER SHIPPING BOX IN STYROFOAM PEANUTS. THE GUY GETS THEM AND SAYS THEY WERE "BOT...

The buyer didn't want to pick up the item because of customs fees

helloso there is a guy who doesn't want to pick up the item because of the customs fees, today he answred to my messages telling me "oh the company told me that they ship it back, refund me" ... what should i do now ?? is there a way to open a case ?...

Resolved! Buyer sending me back just a part of the items that they won on auction listing

Hello ebay sellers. Maybe you can help me on this matter. A buyer bought a Sunbeam mixer with bowls and beaters. I showed on this aution the whole items as listed together. Buyer won the auction and I had it shipped out by UPS. When the package arriv...

Resolved! Media mail

Can a language course with books and records be sent media mail? Also, can craft magazines go media mail? Thanks.

Canceling an order

I had to cancel a order cause the product i was selling.I thought I had lost it or maybe i accidently sent it to someone else.This was yesterday. Today i found the product and still hasn't heard from the person who i had to return their money. Would ...

The seller opened a case for ebay to remove my feedback

I left feedback for a seller that is selling fake batteries as OEM, this seller open a case that said that i didn't receive the item.the seller provide tracking to ebay and ebay close the case and remove my feedback.I not ipen the case, i only want l...

Seller does not shipp the item, neither answers my emails!!!

I bougt the item on July 8, and send an email to the seller asking to shipp the item as soon as possible.They say they shipp within two business days of payment, usually sooner. He did not answer my emai..After 3 days I asked the seller why he hasnt ...

Shipping Discounts

Can anyone explain why eBay gives me different USPS shipping discounts for the different USA areas?There is less of a discount for the farther shipping locations making it very hard to compete with someone that lives in the center of the USA.I live o...

Avoid eBay purchases at all cost

Returned item per seller instructions, left proof for eBay appeals that the item was returned, paid shipping. 60 for product, 22 for shipping and have nothing to show for it. Product is not being sent back, no refund, eBay's response to appeal. To ba...

Dishonest seller wins case. What are my chances of appealing successfully?

As a buyer first, but also a casual seller in my spare time, I'm aware of the bare minimal protection received by sellers during an escalated dispute. I'm aware that protection and partiallity are almost always in favor of the buyer. I have always lo...

How to re-use (re-seal) poly bubble mailers

I receive a lot of poly bubble mailers in the mail, and I would like to find a way to re-use them for my eBay shipments. The issue is re-sealing them. I tried to put clear packaging tape over the flap (after cleaning the outside of envelope), but the...

Resolved! Fedex: Shipping appliance in its own box?

So I'm selling a small kitchen appliance that I bought years ago and never opened. It arrived to me in it's own package wrapped in thin plastic with the labels attached to it. I now understand why it arrived like that. The dimensions of the packaging...