Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Free Shipping and Combining Shipping

Hello...I haven't received a reply from an earlier post...It seems that my preferences are not working. When a buyer purchases an item even if it is free shipping and they want to purchase another item..I offer combined shipping for $3 for each addit...

eBay Global Shipping Program mixed up my orders!

I shipped a package to UK, it ended up in Canada. My buyer in UK received the package intended for Canada. . So the packages got crossed up at the Global Shipping Program. I seem to be getting the run around when I call eBay. My UK buyer opened a cas...

Resolved! How to Appeal

So my situation is as follows:- Purcahsed a laptop battery on eBay- Get the battery, DOA, confirmed to be battery, contact seller, they reply back within 12 hours, they send me a new one- Second battery doesn't have the same issue as first, SEEMS to ...

Resolved! shipping cost

Can I still ship Parcel Select if my listing says expedited shipping? I didn't realize package would be oversized so will be a lot more expensive than I had planned, and buyer already paid for shipping based only on weight.

Unable to report

I have been waiting for the purchased item for too long. I've contacted the seller via 'contact the seller" option, he promised to refund, but no goods, no money refund. Quite long time I saw that item is in transit, but now I see it shows that the i...

global shipping

I sold something to Israel which is an eligible country but I can't get a shipping price

seller issues

GT08 Bluetooth Smart Wrist Watch GSM Phone For Android Samsung Apple iOS iPhone( 322034705517 ) Purchased the above item, followed instructions scanned qr code on my phone received message "files are corrupt" contacted seller. Was told to factory res...

I am no longer receiving commercial plus discounts on ebay shipping labels?

up until Oct 1st I was receiving commercial plus pricing on ebay labels. It says here:http://pages.ebay.com/usps/USPSsavings.html that ebay top-rated sellers and sellers with an average of 300 or more transactions a month are supposed to get commerci...

TIRED OF EBAY'S STUPID "Not Received" policy!

1. BUYER chooses CHEAPEST, and SLOWEST, shipping option I offer - 1st Class Mail.2. EBAY! EBAY! Promises the buyer it will arrive in 3 DAYS! - no freaken way!3. Day 3, buyer files a "item not received" complaint! That is total BOLOGNA! This is a low ...

Resolved! i did not get my refund

i brought a samsung s7edge from better4u66 item number is 122509336733 and the phone wasnt working so i return it and they received it on 9/27/17 i still didnt get my refund can you help me please i payed for it 499.00.

Where to make inquiries

I wanted to contact eBay because I did not receive all of the items, but I have not been able to find a place to contact. Where should I write an inquiry?

Resolved! Package Shipped Priority International From U.S. To Australia > Question

I shipped a package by USPS *priority* international to a customer from the U.S to Australia.The package was shipped on October 3, 2017. It is now October 17th. The USPS tracking still shows Los Angelas, CA Customs Clearance as of October 4, with no ...

Will ebay enforce postage refund for SNAD item?

I purchased a camera lens from an international seller, and the item is not as described (SNAD). The seller approved the return. But I got this message from ebay: "[SELLER] let us know that they can't buy a return shipping label for you to use for [I...

Resolved! really suspicious buyer activity

Not sure how to handle this or if handle it at all?? Had a buyer that claimed package when broken through shipping and refunded money back. When asked condition of box shipped in, refused to email or answer at all. OK, package was sent priority mail ...

"Seller indicates Free Shipping" but "Cancels order because of shipping problems"

The order should be flagged by the computer, and not processed. Because, PayPal usually is involved and a lot of resources are invoked to purchase and subsequently the same occurs for crediting that transaction also. Not to mention the time for the o...