Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Package Shipped Priority International From U.S. To Australia > Question

I shipped a package by USPS *priority* international to a customer from the U.S to Australia.The package was shipped on October 3, 2017. It is now October 17th. The USPS tracking still shows Los Angelas, CA Customs Clearance as of October 4, with no ...

Will ebay enforce postage refund for SNAD item?

I purchased a camera lens from an international seller, and the item is not as described (SNAD). The seller approved the return. But I got this message from ebay: "[SELLER] let us know that they can't buy a return shipping label for you to use for [I...

Resolved! really suspicious buyer activity

Not sure how to handle this or if handle it at all?? Had a buyer that claimed package when broken through shipping and refunded money back. When asked condition of box shipped in, refused to email or answer at all. OK, package was sent priority mail ...

"Seller indicates Free Shipping" but "Cancels order because of shipping problems"

The order should be flagged by the computer, and not processed. Because, PayPal usually is involved and a lot of resources are invoked to purchase and subsequently the same occurs for crediting that transaction also. Not to mention the time for the o...

shipping costs

Do other sellers measure size of packages or just go by weight to calculate shipping costs for Priority Mail?

Has anyone tried printing postage directly on polybags?

I'm always looking for easier, more cost effective methods of shipping. I usually use half-page labels for postage, but sometimes have trouble getting them to stay stuck to smaller sized polybags with all the curves. etc. Adding lots of extra tape to...

using postage paid return label outside of ebay

just bought a power pack with a defective switch. I notified seller, and at first, he wanted me to return at my cost. I reminded him of ebay's doa/not as described, and he emailed me a postage paid label, from vzwpic.com, not thru ebay messages. At t...

Shipping information changes on it's own, I have to pay the difference I lost money.

Anyone else experincing this? This is the 5th time for me that Ebay has changed the shipping weights and sizes after the item sells.It goes to some mysterious default size and weight. The buyer pays what he or she is indicated to pay but it isn't wha...

Incorrect Item Location

I bought a spa machine from a seller that said he/she was a USA based seller and the item location was Miami, FL. It was shipped from Venezuela and its been at their local Fedex facility for about 10 days now. I contacted numerous representatives of ...

Seller refuses to refund returned item.

Bought defective kitchen cabinet handles from . She said return them. Took photos and sent back with tracking. She acknowleged receipt but refused refund unless I first gave her good feedback, fixing my factual negative. No refund. She has the money,...

Package Returned Address - e Unknown Don't know my next step

My package to buyer (envelope really) was delivered on October 5, 2017.I received the package back today October 16, 2017 and stopped by PO to ask what the PO marking (ANK) meant. Address not known. Someone at the address or somewhere marked that the...

International shipment mis-directed to US zip code ?

The past 3 weeks I have had two international items shipped, one to Chile and one to France, where the USPS has sent it to a US zip code, not to the country. In both cases, it first went to the Chicago USPS international center, then was sent to a US...

Resolved! is it possible to not use the GSP and use USPS First-Class package international?

the item only shows International Priority Shipping. how do i change it to USPS First-Class package international? and also without the Global Shipping Program? i messaged the seller and he says he has no control over it?

Resolved! Seller paid shipping but not for 'envelope'

I'm sure this has been asked but I must not be searching with the right terms. I offered an item for sale with shipping paid by the buyer, I used E-Bays 'print shipping label' to purchase First Class Shipping. The user paid but when I went to the Pos...

The seller does not answer and don't return money

I have some trouble with the seller "all_mostbest". He does not answer the question, my ítem haas not arrived, they don't want to give me the tracking number or the money back, and Ebay website doesn't let me to start a case, the options that they sh...