Shipping

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What to do if the buyer asks for the goods to be sent to another address

Hello. Yesterday I received payment for the goods ($ 70). After that I received a message to send the goods to a completely different address. I checked the buyer's account in PayPal and this address is not confirmed (although the address is the Unit...

Request for address change after package has been delivered.

So a customer placed an order for a product and after the order has been delivered, sent us a message asking why we sent her order to a different address. She gave me a address in the email that did not match what was on the order. I told the custome...

Didn't receive an item

Hello guys,I bought a wrist watch over few months ago.This watch was with a camera but didn't a smart watch.Then I Received it.However the camera was broken and I received only a normal watch.I paid 15$ for it.then I received a broken watch and I can...

I got screwed

I ordered a birthday present and it did not arrive within in the time promised. I tried to cancel order but ebay said it was out for delivery. It arrived eleven business days past delivery date and of course after birthday celebration. I returned ite...

Was charged restocking fee for item that did not work.

We bought a TV, which arrived fine, but when we set it up, the TV did not respond to the remote, making the TV unusable. To be sure that the problem was with the TV, we first tried new batteries in the remote, then tried to use the WiiU as a remote, ...

As a seller, using Ebay shipping address different from Paypal is OK?

As a seller, using eBay shipping address different from Paypal is OK? For security, I want to use PO box as a shipping address. If I use PO box as shipping address, eBay and Paypal still do seller protection?

Can I report this buyer? Or will it make things worse?

I've scoured the boards but can't find any post specific to my situation and would appreciate any input. I sold some vitamins with the expiration dates clearly listed in the description, now she opened a refund request because she doesn't like those ...

Global Shipping Program countries

Does anyone know why the GSP list of eligible countries does not match the countries listed in the shipping detail of my auction? I have my settings set to use GSP and an interested buyer is in South Africa which is on the list as well on the updated...

Failure of USPS Tracking? Package Delivered to USPS Not Shown as in Transit

On Monday, 7/10/17, I created a USPS shipping label for Parcel Select Post using the eBay portal. I hand-delivered the package to the post office, and a clerk took it from me and placed it in one of their big bins. Since I don't often use the USPS, I...

Refund of defective item

The seller will issue a refund but said no need to return the item because they don't have a replacement. How do I request just a refund without shipping?

Resolved! Buyer wants a refund but doesn't want to return item

I have a buyer who messaged me saying that they did not want the item anymore.I told the buyer to send a return request but said he did and got a charge in the return that he does not want to pay because it is too expensive. He proposed me that I giv...

libro no recibido

el 12 de este mes debi de haber recibido el libro Memory from mind to moolecules siin embargo no lo he recibido hasta la fecha presente. Ahora se me indica que debo esperar hasta el 21 de julio , me parce mucho tiempo. Es que existe una manera de com...

Resolved! PLZ HELP with return to a nightmare customer.

HI, I am a new seller and I have custmer who baught and paid for an item and once he recived the item he contacted me saying that the item is fake and not as discribed, I responed and let him know where in the describtion does it state that the item ...

Buyer said I sent the wrong item and is asking for a refund, but something is odd...

Okay, I understand that the feedback on this thread will probably all be along the lines of "Give them a refund, and them move on" which is probably what I will be forced to do, but this case in particular is really bothering me. So first of all, her...

buyer wants to return an opened item...

So I am now facting this situation,I sold a brand new CD covered in a paper slipcase last month,and the buyer of it just now messaged me saying that he opened it, finding out the jewel case inside is broken (and also CD insert with some printing grea...