Shipping

Forum Posts

Sorted by:

Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

did not received item

hi, i did not received my item, but i did not know the end date of complaint is passed. any chance for me to make report and get refunded?

Resolved! Software that cannot be activated

I bought software (used) recently, and until installing it, was unaware that I would not be able to register it because I wasn't given the serial number. I found out the SN is sent to the original buyer via email from the software company. I have ema...

Issues with safe delivery of my Ebay packages - need advice

As a buyer, I am pleading for Ebay lock-boxes being installed in some stores, locations, etc. to have a much safer alternative for "ship to a home location". Or even a ship to a PO box might be a safer alternative (at least for me, based on my most r...

Item Return Assistance

Hello eBay community, I recently sold a tablet a little over two weeks ago. A couple days later, the buyer opened a request to return the item stating that it had a couple dead pixels and asked me to pay for return shipping. I had briefly tested out ...

Seller sent fake tracking number?

So I accept the return, the buyer gave me a tracking number and I searched the number on google and it says Notice Left (No Authorized Recipient Available) then says the customer requested Redelivery Scheduled on July 8th (I didn't request at all). T...

Resolved! Shipping restrictions for matches?

I have several cases of collectible matches I would like to sell. Some are in little boxes shaped like spark plugs and others are the more traditional match book styles. They wouldn't be of much value if the matches were removed or altered. I also ha...

Item not shipped, seller says it's out of stock

So, I need advice. 7 days ago I bought and paid for an item and the seller marked it as shipped. Today I get the message the item is out of stock, offering a refund or the same item in a different colour. The item I bought is still listed as availabl...

Buyer put wrong address. Wants to get it reshipped. How should I go about the fees and shipment?

Buyer put in a wrong address. USPS couldn't deliver b/c "Insufficient Address" and now I'm waiting for it to be returned to me. Buyer wants item to be reshipped and is fine with paying for shipping again. How should I go about the situation? I don't ...

My purchase wont be delivered in the 45 days I have to file any claims if I dont receive it

I dont know what to do, I bought a virtual pinball machine, I had bought one from another seller over a year ago and that 1 took 1 month to receive, this one Im told will take about 48 days from the purchase date. What if he doesn't even send it? Or ...

Buyer saying mint condition game arrived with broken box?

Hello, I am new to ebay and sold an item for £40 that was in mint condition. The customer received the item with pictures of the box being slightly damaged on the side. The item was posted in perfect condition as advertised. I have apologised sincere...

Does ebay delay tracking for first items?

I shipped my first ebay item last Wednesday. When I look at the tracking information, it just says "USPS in possession of item" from the day that I shipped it. Since then, I have shipped two other items, both of which have additional tracking info an...

Resolved! Buyer Feedback-Don't know how to ship to Canada

I had a buyer who is in Canada purchase some items from us, but left feedback stating that I'm the only seller he had to pay duties and tax from and I don't know how to ship to Canada. I shipped it as the following, 1st Class Package International (3...

Buyer unhappy with state of package arrival + item description

I just heard from a buyer who bought a plush toy from me. It was shipped late because I had to open a case for them to pay finally. The box was one of the USPS priority shoebox boxes they provide.The box appears to have gotten really messed up along ...

Can't adjust shipping weight?

I am attempting to sell a few computer keyboards. The 'new' ebay interface has a much simpler page for creating listing. What's crazy is that it is not saving the dimensions I enter for the shipping size.One keyboard I entered as 22"x10"x6" to ship; ...

Why is ebay sending a USPS label for a return?

If I ship an item out FED EX and the customer returns the item (SNAD), when I approve the return and include a label, why is eBay sending a USPS label instead of a FED EX label like the item was originally shipped?