Shipping

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Resolved! Return Due to Manufacturer Defect

Everything I sell is brand new in manufacturer's packaging. I don't sell used items or "factory seconds" or anything of that nature. Everything comes straight from my distributor to me, and then straight to the customer. A customer has contacted me s...

Resolved! ebay Global Shipping Program

Hi, I'm writing this article from the UK. Can any sellers who ship internationally using the ebay Global Shipping Program (GSP), please tell me the advantages to you, 'the seller' of using this system? I ask this because I've been purchasing from the...

Guaranteed Delivery vs. lost in transit

How does Guaranteed Delivery work when the package is lost in transit, or ripped open and the contents removed before delivery?Since eBay policy is that both are the seller's fault, the seller gets socked with a "late delivery" defect, as well as the...

stop printing shipping labels if you aren't going to send it out that day

Seriously. There is nothing more irritating as a buyer than seeing "This item has been shipped" and the status reads "The seller has provided a tracking number. The tracking status will be updated once the shipment reaches the carrier." all night or ...

Return Shipping Costs

I have just bought a second hand generator of 1.5kW from a seller on ebay but it is not even powering a 300W driller. I have requested return and the seller accepted but the issue is here.From his house in UK, the item was delivered to a hub in Londo...

who pays for return shipping cost

I purchased a set of specialized tools, and when the package arrived and I opened it up, the seller had shipped me a completely different set from what I had purchased. The tools come in a blow-mold case and are sealed, so I understand how the error ...

Resolved! Return request. Where is it?

Hi, guys! I'm new here. I succesfully returned my purchase to seller and he send me in pm this: "Could you please use the return request?" I don't understand where is this option and what I need to do now. Help, please!)))

refund

What is a seller to do when you have said "no refund" in your ad still the buyer wants one?

I am getting a weird message when attempting to print shipping labels.

Invalid reprint request. Mismatching Partner User ID Has anyone else gotten this message? I tried using a different browser and clearing my history but am still having the same issue. Any advice would be greatly appreciated.

Is it customary to not refund original shipping cost on a return?

I'm a seller who just received my first return request. I don't accept returns, the buyer acknowledged this and asked if she could return a dress because it doesn't fit (I do post measurements in every listing). I immediately accepted the return requ...

Buyer closed account after beginning a return

Hey guys, been selling on eBay for years and this is a new one for me. Buyer messages me back and forth to talk about a jacket I'm selling. They're asking basic questions, such as measurements and how it fits etc. Buyer purchases said jacket and asks...

Lost, stolen, vanishing, disappearing package!?

I'm a seller who is new to eBay. I had a customer purchase a Motorola radio and for whatever reason he was displeased and wanted a refund . I just so happen to have a second one. So I offered to replace it and he said he will do that. So I refund mon...

Damage item returned in damaged box

What happens if a damaged item returned arrives back to the seller with more damage? I had a computer damaged in shipping due to the incorrect box being used. The very box the UPS store told me I needed. Anyway UPS said the box was crushed. I can und...

Item Not Received Case - Tracking says "Notice Left (No Secure Location Available)"

Hi - Don't have time to post more about this right now, but I did want to get this information up and viewable for sellers who might find themselves in a similar predicament : Long story short I had a Buyer file an INR case due to the Postperson not ...

Resolved! Tracking not being updated - How to contact USPS?

Created shipping label and dropped the package off on the 26th. It has been 2 days but the tracking still says "Shipping Label Created, USPS Awaiting Item". Should I still wait or contact them? If contacting, how do I talk to a human since I keep get...