Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Over weight package delivered USPS 1st class

I received a package today from a seller. He used Stamps.com to ship and he sent it 1st Class, declaring the weight to be 15 oz. I weighed it on my scale as 1 lb 3 oz. I don't care how he shipped it as long as I received it but, as a seller, I'm wond...

Resolved! Buyer claims package was not delivered & opens case 2 months after delivery

Sold a bicycle wheel on 8/27/17 for $305 plus $30 for shipping. Shipped via USPS Priority mail the next day and the tracking number shows it was delivered 8/24/17. Flash forward, on 10/23/17 I get an email that the buyer has requested a refund claimi...

International PMI

I printed a Priority Mail Int'l label today and it was only one form. Guess the 4 part form is a thing of the past? Anyone else see this?

Returns, Buyer Remorse and restocking fees

We sell electronics, this category is unforgiving and has a minimal margin when a product has been opened and used, so we must charge a restocking fee. Over the last month, as eBay updates the returns and develops what they feel is "Amazon" like (i.e...

Resolved! Buyer abusive, threatens and then leaves negative feedback.

I have had 100% feedback over more than 700 listings, but now have a buyer who is abusive and left negative feedback even though I gave a full refund. He said I was trying to steal his money even before I had a chance to refund and threatened to "sla...

is this something new

ebay says print shipping label,,.,even though not paid.,.,i'm on cloud nine but was it always that way,.,,seems stupid to me

why is usps putting us zip codes when it's going international?

i shipped a few things to germany, for instance, and usps tracking says package "on 'it's way to South Carolina" when it's supposed to going to a city in Germany. I printed the mailing label through Paypal so what is the issue? what do I do? Buyer is...

shipping shoes

hican i ship shoes in a poly bag or do i have to ship it in a box (new shoes in the original box)

returns

I try to return a cell phone that I got like 7 months ago and stop working without reason,and the cellar is not answering my messages and not way how to contact with ebay by online,very disappointed that ebay do not take responsibilities of businesse...

ITEM SOLD AS NWT AND WAS RETURNED AS "DIDNT FIT' BUT RETURNED WITH NO TAGS

I sold a New with tags item and buyer filed a return as " Did not Fit "'. Not a problem as i accept returns on all of my listings, the problem was they returned the item without the tags. Now my item is useless and i cannot sell it as new. The worst ...

Resolved! Paid for an item and few days later sellers store has been deleted ? HELP !

People please tell me. I paid for some car radio and 1 day after i paid sellers store has been deleted. Fun fact is that in those 2 days when i was watching that product, seller sold over 200 pieces of it . 2 days after my payment i recieved mail fro...

Opened a cancel order per buyers request, he opened a case. HELP?

So a seller ordered a small box from me and then said that it wasn't what he thought so he wanted to cancel the order. He already paid. So I opened the cancel case. He told me that he couldn't accept to cancel the order until I sent a refund through ...

Question about exchanging an item for customer

This is the first time I have used the "exchange an item" option with a buyer. A very sweet older man bought a dryer control board off of me. The day he recieved the board, he called me and told me he ordered the wrong board, BUT we have the correct ...

Resolved! Broken item, seller doesn't want to accept my return

Hello! Two weeks ago I bought a used but in working conditions laptop. at the beginning the seller was replying my messages on time. Then after I payed, he didn't answer me. The seller took almost a week to ship the item. He didn't update anything re...

Buyer Claiming Damage After Shipping Item Out of Country

Hello. I have a buyer who is claiming that an item arrived damaged and wants a refund. The buyer had me ship to an address in the US (the address on the ebay order), which was a service that shipped the package onto Saudi Arabia. I'm witholding judge...