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Buyer has filed a item damaged after 3 weeks of delivery, package was forwarded by Third Party.

So buyer purchased a Television (Original manufacturer packaging) and was delivered by UPS three weeks back. (I had taken insurance for the purchase amount). Buyer has raised a item damaged in shipping claim today and shared pictures of repackaged it...

International purchase, sealed collector's item, customs

Dear ebay members, I'm a novice and would like to expand my collection; about to have my first international purchase on ebay, so pardon for the question: how do customs handle such item? Would they "butcher" it, tear original seal, unbox and repack?...

May Have to Neg Seller with 100% Feedback

I bid and won an auction from a seller last Wednesday. I paid immediately, and the payment has since cleared through Paypal, but I have not heard from the seller at all. After waiting a couple of days, I sent her two messages back to back through the...

Bought something from China, order was incomplete, now what?

I bought 2 items from China. They arrived but there is only 1 so it is incomplete. I have already contacted the seller asking about missing item. They were under $5 total so if I tried to open SNAD as normal and the seller insisted on return for refu...

Ebay Shipping Discount

Hi! I always receive a shipping discount when I make a sale and purchase the shipping label through Ebay but noticed today that I wasn't receiving one. Has something changed? Thanks!

Need advice on a return

Around a month ago I wanted to get my mom better cell phone for mother's day and found a seller with 100% positive feedback selling a Galaxy s5 listed to be in great condition with a charger included. The phone came and seemed to be in good condition...

Change Return Request to Partial Refund

I accepted a return request from a buyer but now she wants a partial refund instead. How do I change the return request to be partial refund? I can refund her via paypal but don't want to leave the request open for possibility of her returning the it...

Resolved! USPS Postage in Listing and Invoice Are Not The Same?

I have a postage scale that I've tested against my Post Office. It is accurate. I listed an item which had been packed and accurately weighed. I input the package's data when I created the listing. eBay listed the shipping cost as this: $6.52 Economy...

Buyer hasn't picked up from post office

As the title says, buyer wasn't available to accept the item as it was signature confirmed for a graphics card that was sold. Item shipped from ny to CA. It now rests at post office waiting to be picked up. I sent a message or two and am sending a fi...

Not as described, poor packing, over-charged shipping, eBay help to get refund - still rate seller?

I bought a CPU & "stock" cooler. Arrived in a paper(?) USPS bag with CPU out of its static protection & padded bag, loose in the larger bag. Stock cooler was some cheap knockoff. Seller said no returns but allowed it anyway. Unfortunately, seller did...

Feedback

I had an item listed as Seether Dvd's unknown to me it was originally sold as 2 DVDs and two CDs.Buyer pitched afit contactedcontacted EBay .I offered refund if he shipped it back ,he said no he lived in Columbia.He contacted EBay they gave him his M...

Resolved! Buyer opened a return request after nearly 2 months of the item being received. What to do?

I have a no return policy on my items and I sent a man in Australia 2 items (one package) about two months (55 days) ago and it was delivered 45 days ago. The transaction was fine, but then I got a notification this morning that the buyer opened a re...

Package damaged in transit

I have a buyer who received a Priority Mail package wet and smashed. The shoes I sent were not damaged by the smash and though they were wet, I don't believe they were damaged. The buyer was also unhappy because she says the shoes look worn on the bo...

Shipping note

Why does eBay put reminders under sold and paid for items as to when to ship by? I am a big boy, I can figure that out all by myself!

entered wrong zip code to ship item at USPS kiosk???

Hi, wondering if anyone knows what I can expect to happen in this situation. I sold a couple items to different buyers and used an automated USPS kiosk at the post office to pay for the postage to ship them. For one of the packages, I entered the wro...