Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

How the heck do I file an insurance claim?

I've looked all over for this answer but can't find it.I've flied insurance claims before but ebay must have changed the way you do it since I last filed one.It used to be that you started they process by going to the shipping labels>more actions>cre...

Non-US Buyer won US only shipping item, won't respond to messages

I'm not sure what to do about this buyer. He won my US-only shipping item and his profile says he is based in Singapore. I messaged him asking for a US address and he didn't respond. A day later he sent a request for an invoice asking that I "tell hi...

Return for refund

Hello everyone...Maybe someone can answer Question.Yesterday(27th of July)I received message from buyer wanting to know if she could return for refund(I have buyer pays for return shipping) but before I could answer she had gone to eBay for return. I...

I bought an item and the seller wont reply

I bought an item on Monday but the seller still has not shipped the item. (Today is Friday) and he/she wont return any of my messages. I check their account and theyve been a long time member so I dont see any reason as to why he/she woud be scamming...

Resolved! How to process a return

Hi! I've been selling for awhile now and just received my first return request. The buyer asked through Ebay messages to return a brand new in box laptop that she's having issues with. She opened it and turned it on and is saying it gives her a messa...

Global Shipping Program does not show up

PLEASE HELP: As a seller, I'm still having trouble with the GSP. I've checked and re-checked to make sure I have all of my preferences right, but not all items I list come up as have GSP available. What do I have to do to make sure all of my items ha...

Keeping an item + refund

I sold a large Broadway poster. The seller messaged me explaining that the poster was bent upon arrival (with photos, it was bent in some areas). I immediately apologized and told them to open a return so I could issue them a full refund for their pu...

I want my item, but seller hasn't shipped

My seller hasn't shipped my item. He said he will sometime, but he is 5 days past when I paid for it. I don't want to get him mad sothat he doesn't ship at all... I REALLY want it. So how can I entice him to ship it ASAP?? I actually paid for the shi...

Seller claimed item was defective, but they broke it. Suggestions?

I sold a magnifier. Buyer received it and claimed it was defective, that the battery cap wouldn't stay on. I accepted the return. When I got it back, they broke the cap or switched it for the broken one they had. They said they had one of the same mo...

Ebay app not automatically entering tracking info

I always print labels from my phone. It automatically inputs the tracking number. For some reason starting last night it stopped doing that. I had to go back and retrieve the tracking number from the PayPal transaction and input it that way. Help!!

Delivery Attempt- Awaiting Pickup?

So I have bought 2 things that were supposed to arrive on the 26th. Still haven't recieved them yet and the final update on the tracking for them both is ' Delivery Attempt- Awaiting Pickup. What does that mean? That's the first time something like t...

eBay provided a First Class return label for an item weighing 21 oz?

Seller approved a return for a pair of jeans and I was issued a return label by eBay. I printed the label they provided and it turns out it's for USPS's First Class return service, which this item's too heavy to qualify for. I don't think I get charg...

Resolved! Case on Hold???

Hi Fellow Ebayers! I just opened a case to return an item to the seller. The item is supposed to be in excellent condition, however it is NOT. AND it is missing items and accessories that were supposed to be with it as shown in the pictures AND descr...

eBay and their rules

I'm so tired of eBay saying I'm shipping late when the Post Office dosen't show up 2 out of 6 days. The little contracted post office we decided to start closing at 3pm. I went there on the 25th and drop all my items off. They got scanned on the 27th...

Types of items that attract sketchy buyers ... I think it's time for a change

Anyone have any advice on how to handle my problem? Anyone have success dealing with EBay regarding suspect buyers? Here's my rant ... Every time I encounter a suspicious buyer saying something doesn't work or is not as described, and wants a refund,...