Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Asking someone to buy then send it to you?

Is there any policy to this? There's an item that I really, really want but the seller (who is based in the UK) only sells to within the UK, while I'm in Australia...was wondering if people have bought something through a middleman before, or would i...

Resolved! I have fallen victim to the "spoof package" or "same zip code" seller scam. What now?

The seller (2 feedback) sold an item at a price about 15% lower than the second cheapest seller. I paid $140 for the item. The seller shipped the "item" (likely an empty envelope) to my zip code with priority overnight express Fedex. The item would h...

Boots purchased and not received

I had put a bid on a pair of boots. Seller never responded. Until after the time frame ended. They said my offer was too low. I came back via email with another offer. They agreed and I paid by PayPal. They no longer have responded and gave me no tra...

Buyer claims package was delivered without item inside

I have a buyer that has opened a case for an item missing or damaged for a full refund. It started last week with her claiming it was not delivered and accused me of sending it to another address. I checked the address I sent it to and the tracking n...

Resolved! Didn't receive refund from the seller

Hello all! I need some help here, would appreciate any suggestions. Case: I bought a LCD screen in July and the screen came defected. I was in touch with the seller and they said they will send a replacement. I waited for last 2 and half months and s...

Resolved! question about return protocol

I had a buyer open a case that something I sold didn't work. It was new in the package, but she showed me it didn't work. I told her there was no need to return the item, I would just issue a refund. I did it, opened and closed the same day. A few da...

Resolved! Customs form help.

So I just sold something that apparently is going to an army base, and when I went to print a shipping label...I was told I had to fill out a customs form. I have never had to do this before so I am a little worried that I might screw it up. Do I hav...

Seller doesn't ship to Australia

I purchased some wii controllers from the US for my son through a Buy it Now price. My son said that they shipped to Aust, but they don't. So I can't pay for it, so my eBay says I have unpaid items. I have requested payment instructions from seller b...

Resolved! Item Not Recieved, Could this be a new scam?

Item WAS NOT really received, but tracking appears to say it was delivered. I have had this happen twice in the past 6 months and got to the bottom of it with the postmaster and eBay refunded me. I have another one now and I believe I just figured ou...

Dummy package mail fraud

Hello Friends, We have been victimized by what appears to be a Dummy Package Scam involving 3 cell phones purchased on Ebay and paid for via PayPal. Neither Ebay nor PayPal gave more than a cursory review of our filings and rejected out of hand our c...

Image of Priority Mail Commercial Plus shipping label

Hello! Can any one of the Top Rated Sellers be kind and post an image of any Priority Mail label with Commercial Plus pricing they have printed directly through eBay recently? Thanks, baypari

2 boxes both returned " Receiver didn't want, Refused delivery"

I sold multiple items to one buyer over a week period When she was done I combined shipping of I believe its 12 items ito 2 large boxes she paid and asked meb to hold shipping a week. So I did one box came back because of my mistake on the lable I no...

Receiving a refund to PayPal, but no PayPal linked to Ebay account?

So I recently purchased an item, and it was found that it was sold by a fraudulent seller. After contacting Ebay about it for a refund, they said that the refund was credited to my PayPal, but the problem is I didn't have a PayPal linked to my Ebay a...

Buyer payment refunded by eBay before delivery time reached!

hello, why eBay refunded Buyer payment by closing case before delivery time reached? "Request reason : Item not received" delivery country - South Africasale and payment date: 09-Oct-17 postage date: 10-Oct-17auction link:http://www.ebay.co.uk/itm/26...

Resolved! How long does INR case stay open if they never claim thier package?

buyer opened INR case a couple weeks back. International Tracking shows they have made a few attempts last month to deliver it unsuccessfully from his local Post Office yet buyer hasnt made any effort to pick it up. Buyer hasnt responded to any of my...