Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Returns

Hi!!Quick question as I've never dealt with this before. I recently sold a hardcover notebook planner for $15.99. Brand new perfect condition. I definitely don't want to argue over that amount but would just like some feedback. I packaged it very wel...

NAD claim filed...closed because of buyer remorse. Negative feedback?

I'm very confused. A buyer filed a NAD claim on a Marc Jacobs bag I sold, she didn't like the "design" of the zipper closure on the bag. I responded through ebay and the claim was closed due to money back guarantee not covering buyer's remorse, which...

LOST MONEY

Hello, I didnt receive an item so Ebay replyed they returned my money to my Paypal account however I dont have Paypal account and dont know how to claim for it since the item is over now and I haventfound any way to claim. Tks for your support.

Resolved! Finding a cheaper way to ship

Hello--I'm a seasoned buyer on here but new to selling. I have sold about 5 things so far, small items, and have found shipping to be my highest expense. Some of my items I ship are so small they would fit inside a regular postal envelope; however, I...

Buyer claiming laptop was urinated on and wants a return.

Had a Asus G751jl laptop sold for Parts not working and accepted a best offer from the buyer. Was supposed to be the laptop only but buyer convinced me to throw in memory and aftermarket powersupply. Shipped it priority mail and buyer has had it for ...

Resolved! Late Shipment Ding for Re-sent Item

Recently I made a silly mistake. A buyer purchased two bandanas (same kind) from me in two separate transactions. I thought that perhaps she had just added the second as an afterthought. I looked at the addresses on each order: same first name, same ...

Resolved! Made a stupid mistake- did I lose my money?

Hello, Sorry if this is the wrong board I'm very new to eBay in general. So I made my first purchase over a week ago. Yesterday I noticed my shipping info wasn't exactly correct. I specified my Country, State, City, Zip code and home adress, but negl...

Resolved! Is brand new merchandise covered by manufacture's warranty?

If a buyer purchases an item listed as "brand new," is the merchandise still covered by the manufacture's warranty?

UPS Saturday Pickup?

Does anyone know if UPS Saturday pickup costs more? Also, is it reliable? If they do not come, I will be screwed, because I am moving Sunday... Likewise, can I just have them come Monday, and change the delivery day to a week later? That way there is...

Package Not Delivered And Returned to Sender

Hi, this is the first time I am using eBay, I bought an item that I never received it. The package never got to my door and I didn't get any notification to it pick up from the post office. The package arrived in my city but it was never delivered to...

Resolved! Lack of Full Disclosure of Excessive Restocking Fees

I am trying to call attention to what may be a loophole in eBay selling rules that allows shifty business practices by seller(s) with respect to restocking fees. I have been looking unsuccessfully for how to get this addressed by eBay and ask for you...

RESOLUTIONS-CASES NOW BEING OPENED BY FOREIGN EBAY ENTATIES

RESOLUTIONS-CASES NOW BEING OPENED BY FOREIGN EBAY ENTITIES?? I have a case where a buyer in Germany (we are USA) said they did not receive the item, provided tracking and CALLED eBay who found in our favor FINAL DECISION and closed the case. Three d...

International Freight Shipping Option removed by eBay

eBay rolled out their new web platform over the last few months (year). I miss the old platform but there are many aspects on the new platform that I am learning to like. One of the things that happened on the new platform that I don't like and can't...

Resolved! Return item after Ebay has closed the case?

I'm kinda new to ebay and not sure how to proceed... I bought a clothing item in size medium from an ebay seller. The item I received was a size small (NAD). I followed the prompts and requested a return. I got no response from seller after several d...

I sent a box of books and the buyer said there was a dress in the box. Wants a full refund?

I recently sold 66 books to one buyer and sent them in 3 boxes via media mail, with tracking and insurance. The buyer emailed me today and said they received one box and it had a dress in it, not the books that they ordered. I sent it media mail and ...