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Seller claimed item was defective, but they broke it. Suggestions?

I sold a magnifier. Buyer received it and claimed it was defective, that the battery cap wouldn't stay on. I accepted the return. When I got it back, they broke the cap or switched it for the broken one they had. They said they had one of the same mo...

Ebay app not automatically entering tracking info

I always print labels from my phone. It automatically inputs the tracking number. For some reason starting last night it stopped doing that. I had to go back and retrieve the tracking number from the PayPal transaction and input it that way. Help!!

Delivery Attempt- Awaiting Pickup?

So I have bought 2 things that were supposed to arrive on the 26th. Still haven't recieved them yet and the final update on the tracking for them both is ' Delivery Attempt- Awaiting Pickup. What does that mean? That's the first time something like t...

eBay provided a First Class return label for an item weighing 21 oz?

Seller approved a return for a pair of jeans and I was issued a return label by eBay. I printed the label they provided and it turns out it's for USPS's First Class return service, which this item's too heavy to qualify for. I don't think I get charg...

Resolved! Case on Hold???

Hi Fellow Ebayers! I just opened a case to return an item to the seller. The item is supposed to be in excellent condition, however it is NOT. AND it is missing items and accessories that were supposed to be with it as shown in the pictures AND descr...

eBay and their rules

I'm so tired of eBay saying I'm shipping late when the Post Office dosen't show up 2 out of 6 days. The little contracted post office we decided to start closing at 3pm. I went there on the 25th and drop all my items off. They got scanned on the 27th...

Types of items that attract sketchy buyers ... I think it's time for a change

Anyone have any advice on how to handle my problem? Anyone have success dealing with EBay regarding suspect buyers? Here's my rant ... Every time I encounter a suspicious buyer saying something doesn't work or is not as described, and wants a refund,...

Need advice on returns

Greetings, I am a somewhat fairly new ebay seller from 2016. I just encountered my first request for a return. I sold a TEK Truly Ergonomic Keyboard for 199.99 few weeks ago. Today the buyer requested a return - stating Reason:Doesn't fitComments:Key...

Campy pista wheels seized

Hi everyone. Been on ebay as a buyer mostly back in 05 i sold high end track bikes('89 mint cinelli super c, keirins, eddy m, pinns) the reason i list some is not to be a horses patoot but to ask what percentage of sellers have ethics on ebay these d...

USPS lost my first class international return

I bought a $175 pair of shoes from a seller in Korea. I paid around $20 to have them shipped first class international, and they arrived a month later, and didn't fit (were way too big), so I sent them back for a return through USPS ($22). It's been ...

Fed-X postage paid and packages were stolen prior to being picked up by Fedx. How to get refund fedx

Shipped Fed-x and the2 packages were stolen, never shipped. no tracking. How would I get a refund on this waisted postage paid. I already refunded the buyers in full! Please advise! TY in advance!

Resolved! How I can get cancel my order and get refund due to unexpected import charges?

There is such case: Before all there is link to item http://www.ebay.com/itm/GoPro-HERO5-Black-Edition-Action-Camera-Camcorder-32GB-Deluxe-Accessory-Bundle/122517093213?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649 And I am from Israel M...

first class postage: can anyone answer a few questions?

??s - i appreciate your answers!1) you can ship a first class package up to how many ounces? when does it switch over to priority?2) does it matter if it's in a padded envelope or small box?3) how can you buy postage online? i dont think USPS sells i...

Ebay has confirmed that Shipping calc. is GROSSLY OVERCHARGING customerd for shipping

I noticed yesterday (after numerous emails and phone calls from upset customers) that my Calculated shipping chargers have DOUBLED. For example, shipping a 75 pound box to Zip 90210 cost $93 last week, today ebay says that same item cost $198.60 to s...

I recieved a defective item and returned it, upon recieving item seller lied about condition.

I recently bought a $220 laptop off eBay. When I tested the laptop I discovered that it partially worked, but it had an issue with the motherboard. So, that day I packed it up and shipped it back to the seller. The seller recieved the item and claime...