Shipping

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Resolved! Fedex: Shipping appliance in its own box?

So I'm selling a small kitchen appliance that I bought years ago and never opened. It arrived to me in it's own package wrapped in thin plastic with the labels attached to it. I now understand why it arrived like that. The dimensions of the packaging...

Received my cancelled order....

Long story short. I got my refund. I cancelled the order because the seller promised expedited shpping but the item was never pickup at all for 5 days. I told the seller that I would esclate the issue to ebay and to request a refund if my order hasn'...

Resolved! Additional postage due for return label

The USPS is trying to charge me additional postage due for an item I sold that is being returned to be with a return label printed from eBay. I could be wrong, but I think I remember reading a comment from an eBay rep in another discussion that menti...

Seller has relisted an item I purchased but did not receive. Delivery confirmation was required.

International purchase. Listing states all deliveries require confirmation. Tracking says item was deilvered back to seller and was accepted. Seller refused to reimburse and is now relisting item. eBay system making it difficult to revist this claim.

unscheduled USPS mail pickup batched along scheduled mail

If i schedule a USPS pickup and get more sales the day of, will the postal carrier also pickup my new unscheduled packages if i leave them with the scheduled ones?

"Seller has not specified postage costs to your location"

Recently I have had several buyers messaging to say they cannot purchase items as eBay is giving them a message saying "Seller has not specified postage costs to your location". I have triple checked the listings and the postage settings are all corr...

Purchased item not found

Hi, I had reported a purchased item not received. The seller messaged me that the item is in transit and due to weather is slightly delayed. I replied that I understand and wanted to see what was going on because I am not able to track the item. I st...

Store on vacation mode, have 2 buyers who have not paid. Will this effect my late shippment rating?

I am a top rated seller with 1 day handeling. I just put my store on vacation mode because I am going to Vegas for a week starting Saturday. I have 2 buyers who have still not paid for their items (it has been a few days and one has already turned in...

shipping label

I don't know if this is the right location for this, but it's the closest I could find.I have a couple of free items that I want to ship to a previous buyer.Is there a way to create a shipping label without a sold item?Thanks,Gerry

Where's the "ask ebay to step in" button on a return?

I received an item used and not tagged with original tags that had been listed NWT, so I did a return request. Seller accepted, sent return, and it was received. Still no refund sent. Today is the day Ebay says I can ask them to step in and refund my...

Resolved! I didn't get my item yet.I want refund.

Resolved! Serial Return Customer

Hey guys, I have a serial returner customer and as much as I hate to do this I am going to block any future purchases from this person. No problems with returns but when they start doing this more than 2 times I feel I need to keep that inventory for...

How long does it take for Ebay to step in and help for a return request?

Return request was started 7/10/17. In two places there are two different dates for Ebay to step in on a return request. One says by July 13, the other says after July 14. Currently there is no button to ask Ebay to step in and help. Which date if ei...

frustrated seller, eBay does not protect sellers

Are any other eBay sellers as frustrated with eBay return policy and seller protection (actually lack of) as I am? I recently had a used item returned to me that wasn't the item that I shipped out, the buyer returned his old defective item to me inst...

return label

I sent the wrong item to a buyer and they don't want a refund. I am sending them the right item but how do I issue a return label to them to send back the wrong item?