Shipping

Forum Posts

Sorted by:

Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

'Expedited Shipping' via Priority Mail, but seller waits 5 days to ship it?

The item was two pillow covers from Pottery Barn, with USPS PM being the only shipping option. Fine, I can handle that. Nothing needed to be made, nor even wrapped to protect against breakage, so presumably the seller would simply fold 'em up, box th...

How to combine shipping after 1 item is paid

I couldn't find the answer to this question.i have a buyer that just bought and paid for an item. Now she has a second item she wants to buy. I told her to buy it, not pay and ask for an invoice so I could deduct the shipping. She wrote back that eBa...

Cant pull my order in Resolution Center

I haven't received my screen protectors since 5 months. My order was placed March 14th 2017, its more that 5 months the seller keep on saying its coming from China. I want to contact ebay, but can't search my order on Resolutuion center Nor in the co...

seller didnt ship, doesnt reply to messages, i cant find a way to contact ebay (live in Europe)

bought item on 1st march. estimated delivery extends up to May. so i think seller intentionaly didnt ship and hopes to surpass paypal protection time. (60days?) then he gets to keep the money. ebay choked all the ways to write them or chat with them....

EBAY DOESN'T CARE ABOUT SELLERS OTHER THAN HOW MUCH THEY CAN CHARGE US....CROOKS

JUST GOT OFF THE PHONE WITHA REPRESENTATIVE. I DIDN'T REALIZE THAT ACCEPTING A RETURN MEANS I HAVE TO PAY FOR IT EVEN IF ITS THE SELLERRS MISTAKE TO BUY. I TOLD THE SELLER THIS RIGHT AWAY AND HE AGREED. I WANTED TO CORRECT THIS AND THE SMUG REPRSENTA...

How do I charge my restocking fee for a return requested?

It's been awhile since I've sold on Ebay and one of the things that has changed is the restocking fee. Today I recieved a "Return Request" from my buyer stating that she changed her mind and no longer wants the item. It is within the return timeframe...

Seller cancelled his refund

I purchased an item on 7-29-17, it was marked ad "shipped" without a tracking number. After a week, I contacted the seller about it, no response. Then I opened the case, the seller issued a refund. I saw a Paypal email about the refund and then click...

Buyer wished to return item....

I refunded buyer too quick and now the buyer decided to KEEP my item and the shipping $ and $ of item. I am so furious!! I did the right thing, and the buyer decided to take advantage of me, not knowing all the return policies:(

Buyer can't send photos of damage

She keeps trying but it always sends me as "taken with I phone" and no photos. I have checked on my tablet, phone, computer...that's all it says. How do we fix this?

Global Shipping Programme in Czech Republic uses DPD and it's very problematic

Hello, Ebay UK Global Shipping Programme local delivery company in Czech Republic is DPD. With DPD in Czech Republic it's NOT possible to change delivery options for packages originating from abroad (probably a limitation of their IT system) ... thus...

Shipping

The shipping company left the package in a trash bin and now the package is in a landfill. I am not sure what to do becuase it is not the sellers fault or mine. What can I do? The shipping company took a picture that he or she left it in the bin.

Return of defective Cell Phone

The LG V10 cell phone I purchased failed within 45 days of purchase. They have a 14 day return policy. The phone can not be repaired. It was sold as Manufactuer Refurbished, tested and fully functional. The processor has failed and I have been advise...

buyer ''received damaged '' 1/18 scale car

gentleman apparently has a damaged 1/18 scale car . i sent a perfect car and that is what was shown in pix in listing . now a month later he says i should accept car back and refund money . he also says a small part was missing although the car was i...

PoStage Paid LOST INDEFINITELY on Multiple Packages Erroneously Logged 'UNDELIVERABLE AS ADDRESSED'?

More and more often nowadays I'm experiencing eBay orders I dropped off at the post office dissappearing into the USPS system as 'Undeliverable as Addressed'. I've never received any of those undeliverable packages back, despite return address always...

MAILING IN HURRICANES

Little pointer for those of you that ship USPS and use plain paper labels with sticky back adhesives. When shipping into the rain, throw a piece of clear tape over the bottom of the barcode where the tracking number is, and even over the buyer addres...