Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Does eBay Labels provide tracking for all USPS options?

There is a huge savings between using USPS First Class Large Envelope ($.98) and USPS First Class Package ($2.61) for a 2 ounce item that fits in a very small 4x8 envelope. I am looking everywhere on eBay's pages and they say, "tracking will automati...

Ebay seller wont accept item back when guranteed for 30 days?

I boght a dashcam on ebay that i cant use because it constantly reboots and i cannot set it up to work properly. I messaged seller a million times about the issue and his replies were just telling me to read manual one again which i did like 20 times...

Buyer wants a refund after 4 months after EBay resolved it in my favor 2 1/2 months ago.

I sold a jacket to a guy, July 16th, 2017. He never emailed me about any complaints, just filed a dispute for a refund, saying "item not as described", on August 29th, 2017. Don't know what took that long either. Anyway no communications, and did not...

Resolved! no refund?

Ebay sent me the wrong item. The same day I informed them I wanted to return it. They replied: no refund for this item. It was their mistake to send me a different item. What am I supposed to do now?

Item not received

To whom it concerns HelloI have talked to to seller about opening a claim for an item not received 401423676913.I have looked everywhere but can't find out where to do that.Friday the 10th of October I got a message saying that the item was delivered...

Actual Return Address of Sender Must Be Included in Package

Merchants must have a responsibility with UPS & as responsible sellers to include on packages their actual & verified shipping address: Emergencies such as wildfires warrant such need! Buyers must maintain verified shipping addresses; likewise, selle...

returned?

I opened up a discussion on returning an item but didn't return. Now it's not listing as purchased. How can I correct this? I want to review the item.

Incorrect International Calculated Shipping

eBay once again is calculating international postage incorrectly !!!!!!!!!! They are charging for First Class Letter Rate rather than FIRST CLASS PACKAGE rate. IDIOTS running eBay. WHY CAN'T THEY FIX THIS !!!!!!!!!!!!!!

How can I contact ebay about an "old" case?

Short story: Did not receive the item from a large China dealer. Two times I have contacted the seller, and each time they claim that they will send again. The last time I in addition asked them to confirm the address they're sending to. The reply wa...

REACH out question in regards to buying & shipping???

Dear Community In need of some help with 2 issues, my have been a member since 09 and have over 500+ purchase items with feedback score @ 100%..... 1) Issue #1, on my last 10 purchases, probably 4 to 5 packages have been a no show my $$ was returned ...

Resolved! How do I return a counterfeit item without paying restocking fee?

The seller sent me a clear counterfeit and I'd like to return it, but the seller has a 10% restocking fee on their listings. If this was a case of me not liking the item, I'd be fine paying the fee, but as it's a counterfeit I think I should be exemp...

Item Supposedly Damaged During Shipping?

Long story short, sent someone a perfect-condition item.They then message me claiming that a small cartridge (about thumb sized) that was in a bubble wrap container, and also wrapped in at least 3 layers of tissue paper “split down the middle”. They ...

Resolved! I have opened a case but suddenly the case is closed without giving me the item or any refund

I have opened a case a month agoI always contacted with the seller via messagesBut suddenly my case has been closed by ebay.com because of not getting any response from meI still don't get the product neither any refundwhat should I do now..??Please ...

eBay sides with buyer

I sold my favorite paid of shoes on eBay and buyer paid $280 total. (Louboutin). I have pictures of how I sold and mailed shoes. She opened box and her her new puppy got ahold of them. She is claiming I sent them that way. I did not send them like th...

Tracking scam?

I just bought a product from a seller that has mostly good feedback, but some pretty negative feedback as well (around 97% or so). I thought I'd test my luck and I bought the product anyway.Well he shipped my item out yesterday, and I decided to chec...