Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Need help with returning item, is seller trying to trick me?

I bought an computer mother board (110 usd) on ebay, which is defective. I contact the seller for a refund. He tell me he doesn't accept a refund but he will accept the return, check it, and send me a new one if it's defective. But my mother board is...

Resolved! GLobal shipping program seller wants Express mail

I have a potential buyer from a foreign country asking me for an express mail shipping price on an item I have listed. I use the Ebay global shipping program for foreign deliveries. How do I answer a question like this? I checked the shipping details...

Shipping cost paid by Buyer lowered after Invoice sent!?!

I had a strange occurance this evening. An Auction was won by a Buyer and and Parcel Select was selected for shipping and shown on the Invoice (to be sent) for over 6 bucks. I packed the item and realized I could save the Buyer some $$ by switching t...

Resolved! Buyers' returns becoming "case closed without seller resolution"!!!!?????!

Buyer bought something then had buyers remorse and asked me if it's ok to return the item (they pay shipping because it's not SNAD, and also, they don't get refunded original shipping on a Free Shipping item - so there's no reason for me to scam on t...

Shipping to APO

I changed my shipping address to APO for both ebay and paypal... and u noticed very little ships to my address. This morning everybody ships to my address? Is there is a period of probation after changing the address? Or what exactly happened?

Seller won't cancel order

I bought a charger at 8:45pm and paid for it. I asked to cancel at 9:04pm because I later realized it wasn't an original Apple charger. The seller said it already shipped at 9:51pm and refused to let me cancel. I contacted them twice with no response...

Put package in box without label

So i made the mistake of putting a package in the box at the post office without a shipping label.any help on how i can retrive the item?would they have to open it to make sure i know whats in it?also do they pick up on sundays at the post office cau...

Is the return request not working?

I have opened a return request on 08/08/2017 for an item that arrived damaged, but when I view the return details the photos I attached do not show. Also when I go to the resolution center it does not show up in the resolution center as a case is ope...

BUYER BEWARE on Returns - Seller Posts Fraudulent USPS Tracking #

Beware of criminal sellers who post a fraudulent USPS Tracking number to eBay on your return item page while sending you an actual USPS return label via email outside of the eBay portal which is then untraceable through eBay. Seller reports that you ...

Resolved! Returned for additional postage

Hi guys so it's my first time shipping a package and I'm new to all this shipping stuff. I printed the shipping label off ebay without changing the correct weight and when I got to the usps she said my weight was off but still charged me and said "ne...

Lifetime Warranty - Seller unresponsive

I NEED YOUR MAIL ADDRESS TO RETURN YOUR DEFECTIVE PARTS AND SEND ME A NEW PARTS THIS WHAT I NEED ... BIG-BIG SALES Order status: Paid Paid $41.15 with PAYPAL on May 12, 2017 15:06 PDT Estimated delivery: Tue. May. 16 - Tue. May. 23 Tracking number: 1...

Global Shipping Program - Invoice

Hi, I'm currently dealing with my first international order through eBay's Global Shipping Program. The buyer (from Singapore) has purchased five items from my shop and would now like to send him a combined invoice for all the items to save on intern...

Authentic jewelry and seller stating it is not. Have video of it all. What do I do?

combining 2 different orders to the same buyer

A buyer has bought 2 different items, but not together, so there are 2 shipping costs. She wants them shipped together.I have not printed labels yet. How can I put them together. so I can mail them together?Thank you!

Shipping changing from calculated to free. Check your listings.

Has any one else had their shipping change from calculated to FREE? I just had a buyer purchase an item and it was set to calculated shipping, but it did not charge the shipping cost. When I went to check the listing it was changed to free, which it ...