Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Delivered to Agent for Final Delivery

Does anyone know what that means?

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Cannot change shipping profile

I have a bunch of shipping profiles. So I needed to hange one, But even though I select the correct shipping profile, it does not stock or take, when I check the new listing, it still has the old shipping profile.

Sold item was stolen AT UPS facility. Refunded buyer, eBay is being dodgy

I don't sell on eBay often but had some old tech to get rid of so I sold a few items at the beginning of the month. I had an Apple TV that was sold, I purchased a UPS label through eBay and paid my local UPS store to pack and ship the product. Out of...

Seller Claims he Got Robbed! I Want a Refound!

Hello! Im here seeking for help. Three days ago i bought some shoes from a seller who runs a store. Today i messaged because he didnt sent my shoes yet, he told me he got robbed and he was goin to refund me should i be worried or should I wait. Also ...

Resolved! International Sales through EIS program

I have been selling through eBay reship hub for years without any issues. Over the past month have shipped to Hong Kong, Japan and Canada again with no issues. However today a buyer in Germany tried to buy and he told me he was blocked. I know that t...

Fedex overcharge on label AGAIN!!!

There was a two week period in April where sellers using Fedex effectively were getting cost adjustments that virtually doubled their shipping charges. Each time a corrected adjustment was made days later. Today I received another of these overcharge...

Buyer provided tracking doesn't match my shipping details

I Just bought a Nintendo and the buyer is already shady been 24 hours seller hasn't been responding. The seller provided shipping info and then didn't respond. The shipping number from DHL when I asked an executive about it they said it doesn't match...

Global Shipping Program - Does eBay monitor quality of service of their (local) shipping partners?

I bought several items on eBay from the UK to Luxembourg via their Global Shipping Program. To deliver to Luxembourg, they are apparently using the following logistic chain: Pitney Bowes > Asendia UK > Colis Privé.Everytime, I receive a notification ...

Where is the package?

Hi, sent the package almost a month ago to the USA from Europe. The tracking says it has been processed through New York facility on 16th of April, and weirdly the next day on 17th the tracking shows it has been found in Great Britain. No new updates...

Post Offices closed Monday, May 27 (Memorial Day)

Reminder: Most post offices will be closed on Monday for Memorial Day. Don't drive to the post office only to find out it's locked and you should have been hanging with friends and family instead. Not like you've ever done that, @mr_lincoln.

Changing shipping

If I list an item listed as "buyer pays shipping", can I include in the description that I will pay the shipping if sells for "x amount"? Or do I have to have the buyer pay if I list it as that?

Blacklisting fake couriers (like sunyou)

It looks like Sunyou is a fake courier used by scammers. Couldn't eBay blacklist them and/or give the buyer an automatic refund when the "seller" posts a (fake) tracking number from sunyou?

How do I dispute rediculous back charges from Fedex?

Ebays pay and print shipping label said it would cost me 28.90$ to ship my package. I paid for it and printed it and shipped it. 2 weeks later they back charged my ebay account over 315.90$. Ebay wont help and fedex is blaming ebay and wont help. Doe...

2 of 5 items broken in shipping

I had an order for 5 Ball vintage jars which I mailed to a buyer locally here in my city. He in turn shipped them to China. I packed the box very well I thought. However when the box arrived in China 2 of the jar's lids were broken. I would like to r...

How to know the shipping system that the seller will use?

When placing an order on ebay:How could I know which shipping system the seller will use? -- I cannot afford UPS for deliveries, since in the event of a return of the package I do not have the means of personal transportation in order to go to the UP...