Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Money Back Garantee period for items without delivery date

What is the Money Back Garantee period for items sold without the estimated delivery date?If it is the 30 day period, it should be counted starting from which date?

usps international shipments going to same zip code in the united states

I've had a few do this lately. Right now I have 2 that keep going to the united states and not to their respective countries. examples. This should go to columbia zip code 054040tracking UA923648861USIt is going to Winoski, VT 05404 this one should g...

Buyer wants full or partial refund for late shipment, what should i do?

A couple of weeks ago someone purchased make up from my store. At first i printed a ebay label to send the item but i soon voided it and (regretfully) sent the item with stamps only so obviously it didnt have tracking. The package arrived about 5 day...

Ebay USPS shipping rates are terrible

You know it's bad enough that Ebay charges you 10% on the shipping as well as the item. Well guess what I just discovered? Ebay's rate for shipping a $1500 Priority Mail item across the country to New York is about $34 with insurance and signature. M...

Refund to buyer for over payment in combined shipping.....but no refund from ebay for me?

I am so fed up with this.I do have tons of buyers that purchase multiple items and then make payment right away without waiting for a combined invoice. I understand that they would like to make payment right away so that items can be shipped the same...

I paid to send 2 pair of boots back and seller will only refund one......

I sent 2 pair of boots back to the seller in the same manner that seller sent them and the tracking number is stated on both pair but seller is claiming they only received one pair! eBay has made it so difficult to contact them that I am now out mone...

Buyer refused shipment Due to COD?

HI, IM not new to eaby at all but this is the first time this has happend. Buyer bought some books from me. I shipped media of course. Buyer claims postage was due and demanded her money back asap or she will "leave you know what". I called the post ...

eBay Labels Insurance - Destination Country is Not Supported By ShipCover

This place is falling apart. Noticed this while printing a USPS Label this morning. Don't use ShipCover, and only take advantage of free USPS Insurance (except on very rare occasions), but there it was. This is a domestic shipment from California to ...

Cancelling an Order

Recently a family member made an accidental purchase by buying something that was incorrectly listed and she thought it was something that it wasn't. She realized the mistake before the seller shipped and requested that the seller cancel the order be...

Ebay Global Shipping Program FAIL!

After a long time of being nagged (by various ebay marketing efforts) to use the Global Shipping Program, my first time using Global Shipping Program ENDED in FAILURE.The item arrived in Kentucky and was rejected.Response from GSP was item can't be s...

reffund/ frozen updates / item delivered / extortion

The buyer requested for a reffund , saying that theres no tracking update.. I need to payback the money.. I ve contacted the USPS to find out wheres my package. They answere me after 2months That buyer received the item, they've send me a copy of doc...

Package "lost" collected USPS insurance then package got delivered (5 weeks later)

I sold an item to a buyer. After 4 weeks it wasn't delivered. I filed an insurance claim with USPS and surprisingly was paid within 7 days. I then refunded the buyer. A week later (yesterday) the package shows up. LOL! Anyone know how to return the i...

Sellers Who Ignore Return Request

I very seldom have to return something I have purchased, but, twice in the last couple of months I have purchased an item that I was not happy with. So, since the seller does say they "accept" returns, I have issued a request to return. Seller does n...

EBAY TRYING TO FORCE ME TO GIVE FREE SHIPPING?

A customer of mine got a mysterious email from eBay which told him that because he had ordered more than ten items from me at once, he was entitled to free shipping. I had charged him shipping on the combined invoice of course. It was a large quality...

Who pays the courtesy refund?

Hello,I bought an item but it didn't arrive so eBay decided that I should get a courtesy refund, I got it and finally got the item too so I kept it. I messaged the seller telling him that I finally got the item but he didn't reply I thought he was ma...