Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

eBay Won't Create International Shippers

I've been battling this issue for about a month now. When I select multiple orders (both domestic and International) eBay will not create shipper for some or all of the international orders (domestic are always fine). It will instead give me a messag...

Is it Ok that Global Shipping Center holds the parcels more than 20 days ?

Is it Ok that Global Shipping Center holds the parcels more than 20 days?UPAAA000000249530674UPAAB000000243316907

Tracking global shipping once international

Hi, I've ordered something to be shipped to me (in Denmark), and it was sent via Global Shipping Programme. I have the tracking number up until it left the UK, but I haven't been updated with a local tracking number since it left the depot... Does an...

Creating Shipping label, unable to print from app

Hello! I am unable to create a shipping label from my mobile app. I used to have the option available, however it's not longer there. Additionally when I try to ship via the website, it automaticly brings me to UPS. Is there no longer an option to sh...

help guessing HK tracking number letters please

an HK seller gave me an 11 digit tracking number which is missing the first two letters (I assume it ends with HK) Which can those be? EE and RR didnt work. Asking cause the seller is ignoring me and i need to know if the parcel is lost or not ASAP.

The salesperson deceived me

Hello, I have problem with seller . In april 2017. i bought replacment screen for my mobile phone "Sony Z2". I did received item but it was demaged. So I opend refund case on May 4 2017. and seller () promised me to send a new screen on my adress if ...

Curious how many sellers pass along the shipping discounts to buyers???

I've been giving discount to my buyers, but I'm seriously rethinking that option. Do you, or don't you? Pass along the shipping discounts to buyers?orPocket those savings to help alleviate some of the expenses with selling on ebay?

Buyer Requesting Return now no contact

I have a customer who purchased a new item and recived it Nov 4, The custormer requested a return and although i was no comitted to ok the return i did so anyway. The item was to be returned by 11/14 and has not even been shipped back. The money is b...

Best way to handle return request?

I sold a car taillight. It was clearly listed in the title and listing it is for the right passenger side. Got a return request, stating something is wrong with it (Of course), so I would have to pay shipping. $12 item plus $8 shipping is involved he...

Where do label billing records reside for UPS labels purchased via eBay links?

I can't find them in my UPS account, and unlike the FedEx labels purchased through eBay, they aren't on the eBay site that I can find either. The PayPal record for the purchase doesn't show any eBay-linking information, but fortunately has the tracki...

buyer want a refound

More than one month ago I sell some trousers. Now buyer want a refound because it has a hole. I do not belive it because I now what i shipped. But however I offfer him a refound but when he will ship the item back and I get the item, then I do a refo...

delay in ebay ruling

Hi Two days ago I opened a case on an expensive electronic item that didn't match the description, and I heard that they already made a ruling in my favor today. But the strange thing is ebay haven't yet notified me of its ruling. I called ebay three...

seller didnt ship my item

Hello!what should i do if seller didnt ship my item within two weeks, no respond from seller as well. I ordered quarto board game. I payed over the paypal

Confused on refund... Help needed please.

So I bought a New 1 TB Mushkin Triactor 3D SSD. When it arrived it did not work. Seller accepted return, but this is where I'm confused and I feel it gets interesting. I paid with Credit Card, fyi. I shipped the package out the very next day. (1) Upo...

Resolved! USPS sent package to Guam instead of Michigan?

Ok, so I was just checking on package status on a shirt i just sold a few days ago. Estimated delivery date was 2/16 to Michigan. Tracking now shows package is in Guam!! What the heck usps??? Has anyone ever had this happen or seen this on tracking? ...