Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

combining declared value on multipackage order?

Hi all.I'm getting ready to list an item that will most likely have to be shipped in multiple boxes and I'm trying to determine the shipping cost. I started with ups shipping calculator and theres a part for "declared value". The total order will be ...

Can't I create just a shipping label but not pay for shipping?

If memory serves me--and it occasionally does--some time ago I wanted to print a shipping label only from the shipping screen, but not pay from PayPal. I just wanted the label showing my return address and the buyer's address with the barcode. Then I...

Help: Page crashes when I try to print shipping labels

I have tried three different browsers (Chrome, IE, Firefox) and have tried printing/reprinting labels through both eBay and Paypal and have encountered the same error no matter what. When I try to print ot reprint a single label I get this error mess...

I was a Top Rated Seller for years, now eBay has taken that away because of the USPS - leaving

I live near a primary sort facility of the USPS, and I always drop off items first thing in the morning. The Monday after Veterans Day I dropped of quite a few packages that sold over the weekend, well within my 1-day shipping promise. The Post Offic...

Unable to find eBay refund

Unable to find eBay refund.I recently purchased a small item which, upon receipt, was identified as being conterfeit. The seller has, apparently issueda full refund, with eBay advising that payment has been made to PayPal account used for original pa...

seller claims they never received return item, but tracking shows "delivered"

I purchased an iPad case from and within a month the stitching had come undone and thus the case was no longer able to stand. After contacting the seller, and some back and forth messages, they agreed to replace it if I shipped the defective item bac...

Free shipping

Hi,Do you think free shipping will increase the sales? But, what happen if the buyer doesn't like the order and wants to return it (not my fault)? Do I need to pay for the returning shipping fee?Thanks for your time.

Resolved! Accidentally closed return case before getting an item

Hello, I need help with a little problem. So my father bought an item from China through Ebay. They sent a wrong item to my father so he contacted the seller. Seller said that they will send the correct item (its about 25€ so they didnt want him to r...

Ship Only to Pay Pal Address?

So I am looking at an item. It says they only ship to verified paypal addresses. Is that allowed?

Resolved! how to create and email a return shipping label to buyer

Hope I don't sound to silly but I have to send a buyer a return shipping label and I have no clue how or where I can create and send it. Can anyone help me? I've searched eBays how to do stuff section but cant find a link to do this.

usps tracking labels

Hi everyone, I've been using paypal to create my shipping label for quite some time now and noticed that a tracking # is already included when you purchase a label. I just bumped into these recently: https://store.usps.com/store/product/shipping-supp...

Shipping Policy Question

Is it possible to sort active listings by shipping policy? I have several policies and I need to search for all of the listings that have one particular policy because some of them need to be switched to another policy (but not all of them). Thanks!

Package returned, wrong address

A package has returned a couple of days ago, a note on says "unable to forward, return to sender". Tracking says that the buyer moved without providing a forwarding address. Do I wait for the buyer to reply to the message I left him? Do I cancel/refu...

Resolved! eBay gave me a refund after I already got one from the seller

Hi so I want to start off by saying I already spoke to eBay and they this, but they weren't very clear on how this would settle itself. Me and the seller agreed on a partial refund, she refunded me through eBay once she received the item and eBay sen...

Automatic Returns - buyers can now return used items

Unless sellers have free returns on their listings, buyers can purchase an item and use it or wreck it and return it for only a 20% restocking fee. They can even send it back missing parts and still, only a max of 20% if that is what your restocking ...