Shipping

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Why does eBay always side with the buyer when the Post Office destroys an item?

I am a victim of theft. Buyer claims some items were broken; 48 HOURS after receiving them. Neither I nor eBay really knows what happened to said items in that time. How do we know the buyer isn't lying? They provided vague "evidence" of damage, yet ...

Buyer bought and paid (Paypal) for my LOCAL PICKUP ONLY item. Buyer sent a REQUEST TO CANCEL

Buyer bought and paid for my LOCAL PICKUP ONLY item, and paid via PAYPAL. The buyer is several thousand miles away from my local area. Buyer now sent a REQUEST TO CANCEL because they misunderstood FREE LOCAL PICKUP as "FREE SHIPPING". What can I do n...

Resolved! buyer broke taillight and now wants refund

First time after many years that I am dealing with a new buyer on ebay. He bought one of 2 taillights I had. I had photos that both worked fine. Other buyer got his, perfect and no problem. This guy after having it for a week says it does not work. H...

UPS to "upcharge" rates for Black Friday and Christmas deliveries

Latest news about UPS and FedEx -- UPS will "upcharge" rates specifically during the Black Friday and Christmas shopping seasons. From what I hear on radio news reports, UPS intends to increase the cost of sending a package during the period immediat...

USPS Automatic Package Verification?

So the USPS will begin checking evey package for over or under pay on the shipping? How will that show up on my account? Will it show up on Ebay account or Paypal?

The HELP center doesn't help!

So I order this item for my dad and it doesn't arrive yet after almost 5 months and already exceed the estimated delivery date. So Idecide to go on the help center and try to fill a request but it says they cant find the item I need help with even wh...

Resolved! Seller Shipped Heavy Item By Media Mail - I'm Charged USPS Ransom To Get Package

Last week I purchased from a eBay seller that sent my item as Media Mail when it wasn't. And fudged on the weight. The package was really over 7 pounds and printed out as 3 pounds. On arrival I owed $25.75! Grrrr.. I paid for it. Not sure if I would ...

Resolved! Item not received, can't open a refund request

I ordered a T-shirt all the way back in March, it said that it should arrive till the end of June, when I checked in in June it then said that it should arrive till 31st of July, well it hasn't arrived and the seller deleted his/her account, on top o...

Changing Handling Time vs. Hiding Listings While on Vacation

I am planning to go on vacation for 7 days in September. I have a Premium Store and plan to use the vacation settings while I'm away. I have been advised to hide all my listings during my vacation so buyers cannot purchase while I'm away; however, I ...

Resolved! help seller sold me an item infested with roaches,eggs and mites.

item was listed as for nonworking for parts but seller did not describe it had bugs in it. one of the mites bit my family member. i took pictures and everything. i sealed the box back up so no more can escape. how can i get a return i heard ebay migh...

Resolved! Need advice how would you handle a returned package as buyer moved - left no forwarding address

Sold an item on July 1 - shipped (priority mail)to address furnished by eBay on July 2. On July 12 Post Office returned package to me with note: "Return to Sender - Attempted - Not Known - Unable to Forward - Return to Sender". I sent an email to buy...

Ebay won't refund

Hey there. What should i do. I bought and item, and suddenly Ebay send me a message that the item i was looking for is gone. I had paid, But not the seller and the item is gone from ebay. Can't even find my item on my buying list. And now i asked for...

Item marked shipped, tracking shows not shipped

I ordered a PS4 on August 2nd, seller left positive feedback. August 3rd it was marked shipped and provided tracking number. Tracking only shows the label has been printed and hasn't changed at all yet. Seller hasn't replied to my message. What shoul...

Vaction Hold late shipment

I have a question for those with ebay stores. I put my store on vaation hold following the instructions on the ebay help page http://pages.ebay.com/help/sell/placing-store-vacation.html As noted, I cold hide the items or leave them active and put a m...

buyer will pick up-shipping not needed

I have an item sold but the buyer dioes not require shipping. He is local and we can meet on a determined date. His payment included the shipping charges. Can the shipping charges be removed or do I do a Paypal refund after the item is picked up?