Shipping

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Buyer return multiple items but didn't put the expensive one back in display case

Hello, I am having problem with this buyer who bought multiple items from me and now returning some, but one item (a large 46 carats natural opal)is very expensive and was in a display case. I wrapped that opal with the case very carefully with bubbl...

The day Ebay asked me to commit a felony!

Today I recieved an item in the mail that was broken by the customer. I asked for an appeal having all the documentation proving the item was fully functional and packaged properly. Ebay refused my appeal and told me to bring it to the USPS office an...

Final Value Fee on Shipping ?? This is even legal??

It's so hard to make any money on ebay anymore !! Not cool ebay !!

30 Day Return Idea

For all sellers frustrated with having to cowtail to the 30 Day Returns.Here is what I did with all my listings:"Return in original sale condition only. New items must have attached Tags. May require photos of claimed damage/defect. If asking for a r...

Problem with Combined Shipping

A buyer requested to do combined shipping on two items. I sent them an invoice and somehow it showed them less than what I put. I couldn't ship the items because it wasn't enough for shipping. I sent them a new invoice and they now says it shows even...

Shipment appears stuck at USPS facility per tracking.

Hi All,I am new to this, if anyone can please help it would be greatly appreciated. Long story short, I bought an item (Buy Now) in the end of June (2017). It said it was to be shipped from "Granite Falls, NC." I saw no tracking info for 2 weeks unti...

Resolved! Refund process

Hello I am trying to get a refund for an item that I didn´t get. I followed the directions below but when I go to case details there is no "respond to case" link. What can I do ??? Details on how to escalate your case: Follow the Case Details link be...

usps,what the hel- does this mean,still waiting for my package

Held at Post Office, Retrieved from full parcel locker

When Do I Give the Buyer a Refund On a Package Delivered Damaged?

This is my first time ever filing an insurance claim with USPS and I would greatly appreciate any help. The package arrived on Friday to my buyer with one item broken. The buyer requested a partial refund and to keep the undamaged items, but I felt l...

Can I ship by UPS instead of USPS?

I ship most of my items via USPS since it's typically cheaper. But I sold something today and because of their location (it's a commercial address), it ends up being way cheaper to ship by UPS. UPS would arrive on Thursday, USPS would arrive on Wedne...

Is there a way to save old shipping label receipts to my computer?

Is there a way to save old shipping label receipts to my computer? I know it may not be necessary, but I'd like to have them for my own record keeping. I haven't sold much on ebay, and only started using printed labels a couple of weeks ago and I'd l...

Undelivered invoice with a miscomputed shipping charge

This is a real weirdie.After my last batch of auctions ended I was unable to check my messages for a couple of days. When I returned to them there were three messages waiting from the winning bidder on one item. He wanted an invoice, and by then was ...

Return Item Scam

Has anyone had this experiance. I returned an item and now the seller is trying to tell me I shipped back a different item and doesn't want to give me a refund.

Trying to identify those clingy interior poly mailers the book sellers use. Any clues?

I buy a lot of books on eBay (I also sell some). Most of the times when I buy books, they come in a cling-y lined poly mailer that helps keep the book - especially paperbacks - stiff so it's less likely to get bent and take damage in shipping. I want...