Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Getting back My returned Item

HiI live in Stockholm SwedenI ordered à very expensive item through eBay. Unfortnately because of ramadhan the seller delayed shipping it. Therefore by the time it arrived in Sweden I was abroad. Now that I came back I contacted the Swedish post Offi...

Resolved! Return Request

HiI have received a returns request for a set of second hand headphones that the buyer has admitted worked perfectly for a month then stopped working. I know they were fine and as the buyer has admitted they were fine for a month do I have to issue a...

seller page was deleted

Hi,I brought this Item under a guest account. I brough a similar figurine from my ebay account (which is under the same email and card number used to to buy this item) and recieved an email saying this item was listed by an unauthorized 3rd part and ...

New shipping rate tables tool is live!

Was there an announcement that I missed? In the Spring Seller Update, we were promised a new version of the shipping rate tables, and it seems to be up and running. We can set up multiple tables with specific shipping costs to specific states, and ma...

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How to Upload Return Shipping Label?

How do send a buyer a return shipping label? Thanks.

Do I get my Paypal and Ebay fees back if a buyer does a return?

Do I get my Paypal and Ebay fees back if a buyer does a return? I just sold an item for about 350. If they do a return because item doesn't work, of course I pay the return shipping but do I get my Ebay and Paypal fees back? Thanks.

Shippo

Anyone using Shippo? Did not know they exsisted. Looking for the good, Bad and Ugly..

USPS APV Program - What account do they credit / debit and how long does it take?

I've tried to find this on the board, but have not been able to. If I ship a package that weighs less or more than the printed label states, how does USPS make a charge or refund ? Do they do it right away, or wait until the end of the month or a spe...

Resolved! Priority International Tracking Question

If you ship USPS priority mail international, do all counties show tracking all the way til delivered?I know that there are countries that have first class tracking/delivery all the way. Those are the only ones I ship to now. But would like to add co...

Just bought 2 labels and both tracking numbers have already been used.

So i just purchased off of Ebay a label to ship an item internationally. It went through and the label printed fine but the tracking did not upload like it usually does. I went to type it in manually but got a notice that the tracking number was alre...

How do you deal with stolen packages

Haven't had this happen before as a seller, but a buyer said his package I sent him was most likely stolen (tracking said it made it to his front door) I realize I'm on the hook here and have to compenstate the buyer, but where is seller protection i...

Heads up -- a new label problem!

I print my labels through eBay and use bulk shipping. This morning none of my international sales had the tracking numbers automatically added. These sales then showed as "sold " but not shipped. The payment went through fine and I was able to print ...

digital file purchased is no longer available

I had purchased a digital book file back in February and had issues trying to access file, the forgot about it. now that I needed to go back to it, the file is deleted, seller is no longer registered as ebay seller so i basically payed for **bleep**....

Buyer asked for return: Return reason: Just didn't like it

I have a return policy of buyer may return items for any reason. I have this one buyer who wants to return a reusable grocery bag. She opened the return as "Just didn't like it" so she is paying return shipping. When/if I receive it back do I need to...