Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer abuse

Does eBay track the number of returns that individual buyers request? If so, can the sellers view those numbers and block those buyers? It is apparent that buyers can, and do, abuse the return system by requesting refunds on items that cost less than...

Delivery issue

My shoes were expected to ship on September 18th, and it is now the 19th. USPS says the item is "preshipment" Should I wait to make a statement of not getting my shoes yet, or should I contact Ebay, the seller, and USPS to see why my shoes are delaye...

HELP!!!!!!!!!!!!

Good Afternoon, I'm from Brazil , my son is traveling in the USA and wanted a Playstation 4 Pro . I went to the ebay site and made the purchase with a seller. he had 693 positive recommendations and top seller logo. I bought it on september 10th and ...

Best way to ship refrigerator magnets?

Hello all. I'm curious what others do when shipping refrigerator magnets. The largest magnet I have is 4x2, and max weight is 2.2 oz. Thickness is somewhere between 1/16 & 1/32 of an inch. Selling price will be between $3-$6. I assume that a standard...

Resolved! How Do I Issue a Full Refund After Shipping Label Has BeenCreated?

Hello,I printed a shipping label before I read a message that the buyer wants a refund. When I go to: "Manage All Orders - eBay Seller Hub" and look for "Cancel Order" and then on the cancellation details, I get: "This order can't be canceled. You le...

USPS Priority mail not tracking. Dropped off at THE UPS STORE.

On 9/18/17 at 8:10am, I dropped off two packages at THE UPS STORE. One of the packages was for UPS and scanned into the system. The USPS Priority Mail (EBAY) package going to Idaho wasn't scanned in all day/evening on Monday when picked up by the USP...

On Time Shipping Scan Pacific Time?

I know the first scan has to be by the end of the day within your handling time but is the cut off midnight in my time zone or Pacific time zone? I thought the PO clerk scanned both my packages today but the reciept only shows one so I'm hoping the s...

Resolved! This is what a USPS employee told me

USPS employee saw me coming in with 12 X 12 X 12 x 2 boxes under 3 pounds with shipping labels printed through Payal and made the comment "don't use blue receptacles for those size boxes( out in front of Post Office) because they can jam the receptac...

Getting sqeezed out of ebay via rules.

Well, I'm sure most of you feel it.Your only remedy is to charge more, about 20% - 30% more but that is if anyone is finding your listing to begin with. It's bad enough that there are 'how to get your ebay item for free' posts on the Internet.Of cour...

Bad Tracking Number. Fraud??

Hello, long time buyer. First time poster. I recently purchased some Gucci sandals for my girlfriend from a seller with a decent rating. Ive contacted the seller multiple times with no response, I purchased the item on Sep 11. It was marked as shippe...

Resolved! When the Ebay definition of "Used" conflicts with Seller's statements.

I often buy used electronic test equipment and lab equipment. The Ebay definition of "Used" states:The item may have some signs of cosmetic wear, but is fully operational and functions as intended.In many Ebay listings, Sellers will list the item as ...

Buyer wants a return because I shipped him what he did not want but bought

I sold someone 2 DVD's for Windows 7 OEM without a key as described.The buyer put in a compaint saying "defective" and so Ebay wants me to pay his shipping back.In the description the buyer says he is mad because I sent him only the DVD and he throws...

Resolved! How to ship oversized item

Greetings I have a 124 x 10 x 10 in item to sell. It is oversize. What is the best way to ship it? I saw someone selling similar item at abut 250 with free shipping so wonder how that is possible. When I tried fedex calculator it gave me minimum 1000...

Buyer Expects Delivery Within 3 Days

I have a buyer who purchased an item yesterday on BIN. I saw this morning that she sent me e mails last night as well as 1 ebay message saying she is leaving on a month long vacation in 3 days and needs to have the item before she leaves. I'm in WI. ...

International shipping specified when I created item but didn't show.

I am ebay.ca member I this was my first item for auction. I specifies free shipping for Canada and a set price for shipping to US but the US option does not show now that the item has been listed. I try to add the US option now and it will not allow ...