Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

late shipment tracking report

So basically I ordered a t-shirt via EBay and the order was to be shipped from China to Sweden so the ETA was over a month. I didn´t care about tracking or anything until the day after the last ETA day (today). I´m a mailman myself so I know how easy...

Buyer requested return/refund but hasnt returned the item

Hello,A buyer opened a case were he want a full refund. I accepted it and requested the return of the item. I also provided the buyer with shipping info. That was on 9/15/17. As of 9/20/17 the buyer hasnt shipped the item back. No tracking # has been...

Resolved! returned to seller without tracking number. Ebay says I'm on my own

So am I out of luck? seller has not responded to any of the emails Ive sent. Ebay intervened and ruled in my favor. However, I returned item to seller before they ruled on it and did not get tracking number. I told ebay that and they said i should ha...

What if item stops working?

What happens if an item stops working 2 weeks after i recieved it?

Using UPS over USPS..........WHY?!!!!

In my years using eBay I have found that any seller using UPS not only pays more for the shipping.....which is generally passed on to the buyer......but it takes a lot more time for the delivery. USPS First Class is less expensive, costs the buyer le...

listing fees

I would like to know why Ebay says that Sellers listings are FREE then have 'listing fees' and also they miscalculate postage so that I had to pay more than was agreed upon for products I shipped out to a customer. It is a big disappointment to me so...

Fedex Store - Delay In Shipping

I dropped off a package at my local Fedex Store, Saturday morning, and absolutely no activity whatsoever until Tuesday. At the same time a package was dropped off at my local Post Office, and by Monday it was already delivered. The Post Office shows ...

changing shipping amount on an invoice

Hi All, thanks in advance to what i'm sure is a simple solution that I just can't seem to figure out - I tried contacting ebay but have had no luck getting through and the return call thing seems to be a scam... I accepted an offer and agreed that sh...

Resolved! When a buyer lists a camera as "NEW in the BOX"... and it isn't...

Just had to rant a bit - I ordered a supposedly "New in the Box!" Canon camera from a seller with 100% rating. (I have 100% rating too for buying/selling). I figured it was a safe bet - although, I'm always happiest when a seller doesn't just use the...

USPS Informed Delivery scans mailpieces with no tracking

I logged in to my USPS account this morning to see what it was all about and there were black & white scanned images of my regular mailpieces, bills, birthday cards from family members, etc.. No images for packages, at least not yet for my area. But ...

Resolved! Help with return shipping tracking code!

So, I had opened a case with ebay over a seller due to false info on the item I bought. I won, and then shipped the item back to the seller. Then I accidentally mistyped the tracking code.Will a mistyped tracking code mess with getting my money back?...

How do I send a buyer a return label?

I hav a buyer who wants to return a item. He hasn't filed a item not described, he has requested this through the message system. Is there any way for me to send him a label without him filing a item not as described? TIA.

Item

It's been 18 days since delivery time .seller won contact back what to do know?

Problem in updating my shipping address

Dear Ebay Community, Good Day, i have a problem that i need help in it.when i'm trying to update my shipping address, the ebay is forcing me to chose the recommended address or edit my address which i think is wrong for example. my offical address th...

Seller sent me the address. But it's a very long address. I need help. :((

I am having a problem here. So the seller sent me the address for me to return shoes I bought from their store in China. But, it's a very long address and I don't know how to fill it out. I am going to UPS tomorrow, but I thought Ebay was supposed to...