Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

guest account/returns

Hi - I bought something in a guest account I now want to return. I contacted the seller but the message would not send until I deleted my email address. I have not heard back from the seller yet - do they have my email address so they can respond? Th...

Shipping: printing label vs carrier acceptance

Can someone please enlighten me to the difference between the length of time it takes to print a shipping label vs the length of time it takes to deliver item to the carrier. See issues (2) and (3) below.I am wondering what does eBay track, or what m...

Item not received case lost

I was recently told by eBay that as long as the tracking says the item is delivered I do not have to worry about losing any cases as it will automatically be closed in my (sellers) favour.Hmmm, not so! I just lost another case where the tracking says...

Forwarding issue as a buyer, bought something pretty expensive and super annoyed.

I'm not sure what happened exactly since this is the first time I've come across this issue. Basically I ordered something and it was going through the shipping process normally and was making good progress toward my residence until it hit a USPS cen...

Resolved! Seller wants twice as much for shipping

I won an auction of an item I usually buy that way. International shipping always costs the same. Now this seller wants almost the twice of the amount for the shipping. I tried to explain step by step with screenshots how to get that price but she ju...

GLOBAL SHIPPING PROGRAM

There should be more upfront honesty about this program. I live in Canada and once made the error of buying something that was listed under this program. At least at that time, the full cost of this program was provided, alneit somewhat buried. In Ca...

Shipping calulators estimates vs actual shipping cost.

Hello,I created a listing for an item and offered UPS, FedEx, USPS and local pickup as shipping options. During checkout the buyer paid $250.00 plus $52.89 for UPS Ground shipping as the speaker weighs 40 lbs. (Also puchased a 4 year extended warrant...

Order hasn't arrived, and I can't start a new support ticket about it.

I placed an order that had it's last day of ETA a week ago. The problem is, I can't contact about it to eBay staff, because I placed the order as a guest user, and if I log in I have to select an ordered item to make a new ticket about (and I have no...

Not sure what to do

I ordered a scrapbook I need for a project on 8 November. I did not receive it on the 13th like it said so I filed a not received case on the 25th because honestly I am not very happy and I wanted a refund. The seller replies to the case and says tha...

WINIT is NOT carrier but Forwarder

As such, sellers should not be allowed by ebay to list WINIT as a 'carrier', or the number they provide as a 'tracking number' as it is clearly not one as it does not track.WINIT itself provides a page-long "Please Read" describing themselves as a fr...

Resolved! No communication between eBay US and eBay Italy sites

My items are listed on the eBay US sight because I live in the USA. A buyer from Australia used eBay Italy to purchase one of my items. I shipped the item out and tracking shows it bouncing around US until finally started showing "in transit" a few t...

Potential Scam. New to eBay, Need Advice

I am new to selling on eBay and recently sold an Xbox One with the buy now option because I needed the money ASAP. I checked on the payment, and it said the funds were not available due to a dispute. It claims he is returning it because "it didn't po...

Free shipping

For the past week or so, I enter "free shipping" but the actual post shows "Calculate". I am shipping nearly everything via USPS Media Mail, which is a flat rate based on weight. And I try to edit something already posted, but it continues to show "c...

BUYER purchased wrong silverware pattern and I ended up with a defect on my account

I had a buyer purchase some silverware that was clearly labeled and photographed but when the buyer received the silverware, it did not match their pattern.They were very nice and asked if they could return it and I agreed but somehow I ended up with...

INR case

So we shipped some items to PR after the storm knowing it was going to be a long delivery window.We even shipped priority mail.Long story short we have 3 cases the buyer opened and won and then the item was delivered.We have a few days left to appeal...