Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Freightos

FREIGHTOSHello, did I understand correctly that applications like freightos are used to find carriers? Cheaper than UPS or FedEx, on Alibaba suppliers only have these carriers

Chinese freight forwarder

Hello, how does a carrier comparator work?I would like to send parcels from China to FranceAre all the carriers in the world listed on all platforms and are they all the same rates?What is the role of a platform?Do I have to register on the platforms...

Resolved! Handling Fee question

Hello! I am pretty new, so sorry if this is topic that is talked about to death. I just read another form from a few years ago and still have some misunderstanding on how Ebay charges a handling fee. I use USPS ground advantage for some of my card li...

Customer requests priority shipping to Australia

Curious if anyone has experienced this before.I have a potential buyer in Australia that is requesting a group of photos to purchase "for Halloween" and they want them to be shipped priority...which is close to $80.I'm a little apprehensive about doi...

Seller declared incorrect value and export reason on return label customs invoice

Hi, I'm going through the return process for an item shipped from Japan (the product images were fake and the item was missing the majority of pieces). The order total was around $220 - the seller sent me a return label including a customs invoice wi...

shipping charge

Listed a box of books which weighed 8 lbs. 3 oz. It was calculated shipping using Ground Advantage. The box sold and the buyer paid $7.34 for shipping. When I went to print out the ebay shipping label, I used 8 lbs. 3 oz. as the weight and Ground Adv...

Buyer starts a item not received but the tracking shows item delivered

A buyer won several auctions paid right away then wanted to cancel 2 days later package was shipped .Then I receive a item not received notice but the tracking shows received.What can I do?

eBay return labels how to deal with insurance claims.

So what's the process ? Talking about USPS. But info on FedEx could be nice too. Id expect they are insured as they use services that include insurance. I don't feel we file like a label we buy for outgoing.

shipping issues

Hello, I purchased an item on eBay and had it shipped to a PO box from a courier service that I use for purchases in the USA because I live in Ecuador. The tracking shows the package was delivered to a warehouse, but it hasn't arrived to the courier'...

Change Bulk Shipping Printer Settings

Is there a method to change the printer settings for bulk shipments w/o a pending order?I saw the method posted here on how to do it while you are creating a bulk label. But I'm not finding where the setting is to change it proactively.I purchased a ...

Fedex - Wrong Dimensions on their part

Hello, I sold a package that measured 30x7x1 (metal sign) and weighed 2.5 lbs. I dropped it off at my local Fedex. It got delivered and all was well until I got a Fedex payout for $290!! It was supposed to be $16.01 when I printed the label. The dime...

Stamps.com issue: Postage price won't get updated unless I change weight or dimensions

Hi, I am wondering if anybody else is having the same issue ever since stamps.com changed their theme recently. So I am having issues when I print the same weight and dimension items in orders. I usually line up the same price tier items such as 4, 8...

Buying from Canada

Came across a Lufton cookie jarMonkey chimp chef item number H7794From Canada. How can I purchase this product from CANADA from living in the states?

Why using FedEx is a bad idea

Besides the hellacious things you can see them doing with packages in Youtube videos, even at their best they suck, and would-be buyers know it. Anytime I have a choice I buy from the seller who doesn't use them, even if it means spending considerabl...