Shipping

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Sent wrong item

I bought this shelf from liquidation_king2014 and paid for it. They refunded my money because they didn't have the black one that I wanted. BUT then they send me the chrome shelf that I didn't order. I've been tyring to get a return label from them s...

Is free shipping on ebay is truly free?

Hey, i am a new member on ebay and i want to buy stuff, but i found that shipping cost is free by saw the "shipping free" mark on it. is it really mean free shipping?, and i dont have to pay the shipping cost and taxes?,

This is why I stopped listing with free shipping

Buyer chooses return request reason : Doesn't match description or photos (note: this choice prevents buyer from having to pay shipping ) Reason for request : Doesn't work or defective (note: this choice prevents buyer from having to pay shipping) Re...

How can i add important info on a case i opened and declined refund offer?

I purchased 2 items from the same buyer but paid for them together on paypal. i received the items but they were not the correct cell phone batteries that were advertised so i contacted the seller & all they want to do is give me a partial refund & l...

Can't print shipping labels

I also can't print shipping labels since yesterday. I used to get the "open label window" and then click print from that screen. Now I am not getting that "open label window" box anymore. I click the print postage blue button but nothing happens.It d...

Shipping overdue notice when store is on vacation

This is my first time posting a question so please forgive any clumsiness. My store is relatively small, by eBay standards, but it's doing well. I travel regularly, up to two weeks at a time, and I put up a vacation notice (with clear information abo...

Not waiting for / using ebay return shipping label can cost a buyer - ebay will not cover costs

Returned an item to a seller - the seller had sent the wrong item. The seller and I had agreed to do an even exchange for the correct item and send me reimbursement for the return shipping since it was his mistake. I sent the package back right away,...

bathing suit returned without sanitary liner

hello, I sold a bathing suit that was brand new, with the sanitary liner intact. The buyer waited until almost 30 days to open the return. I allow returns, but specifically told her that it must still have the liner (thusfar none of my returns have c...

Resolved! Painting Costs $500 to Ship? How to Ship a Painting, Thanks!

Hi There,I'm truly hoping someone may have some feedback on the following situation. I have a painting to sell that is large, but not gigantic. It measures approximately 44" inches square. It turns out that the USPS can't ship it due to its size. I w...

A scamming seller protected by Ebay

So I received a non working counterfeit product. Seller promised to sent a replacament which he never did. Eventually I opened a request for a full refund. Ebay set multiple deadlines for the seller to respond and he never did. From Jun 10th the case...

Seller rejected refund claim & Ebay closed the case, but just received proof item returned

Hi All, Hope I can get some advise on the following issue... 1. I made a request to return an item (the part does not fit my car)2. Made the request to return the item on 5th May 20173. Seller approved the request and furnished a return address4. I a...

Seller asking me to change my feedback

Not sure if this is in the right section, but I'm just looking for some opinions/correct information. I recently bought a tapestry from an Indian seller and when I received it I realized it was much smaller than the dimensions in the listing, smelled...

Won't Use FedEx for Shipments anymore

After multiple shipments that wound up costing 50% higher than what the eBay system showed it should clost, I will never use FedEx again. The buyer pays a certain amount and when I get the bill from PayPal, I wind up losing money on the transaction d...

eBay closed a case in my favor but then refunded the buyer

To make a long story short, nearly 3 weeks ago I sold an item. A day after the buyer received it, they requested a refund stating that the item was damaged. Even though I state that I don't accept refunds I know how things really work on eBay and acc...

SNAD Return...Contact Seller First?

I haven't done a return in forever, so here is my question: Do I contact the seller first via ebay messages that I want to return an item and ask him to issue a return label? Or do I go right to filing a return request via ebay? In case of the first,...