Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

CAREFUL WHEN ISSUING PARTIAL REFUNDS

I issued a partial refund to someone who was emailing me repeatedly saying where is my money? send my money now o I will ask ebay for a full refund. I went into my pay pal and issued a refund of $75 as agreed. After the refund was issued the buyer th...

Help is needed

The main day!Please tell me what to do, was in such a situation. I bought from the seller fatfingers1964-1 this product: https://www.ebay.com/itm/HORNADY-PACIFIC-DL-366-PROGRESSIVE-12GA-SHOTGUN-RELOADER-PRESS-/263072510337?ul_noapp=true&nma=true&si=z...

Help please thanks

I sold a tv and the buyer said it came in broken. So, I said I would return it after I receive it in the mail back to me. I then received it and asked the buyer for their PayPal. I only refunded them for the shipping because I realized it was past 14...

Can a seller send a return label to a buyer? Do they need to?

I accepted a return on November 6th because I allow returns up to 14 days and this item was not as described. The buyer hasn't returned them yet and now over three weeks later states she was moving and can't find the label to print for the return. Wh...

Resolved! Ebay's Random Rules

We sold a set of 81 books. Big sale for us. 8 boxes to ship media mail. But ebay only allows us to print 5 labels. Why? Some suit felt that 5 labels should always be enough? Oh no, we don't want sellers frivolously buying extra mailing labels! Called...

Shipping label for buyer

Buyer wants me to adjust the rings on her bracelet. She wants me to send her a shipping label using eBay. How do I do this and not generate actions for a total refund?

Resolved! Need advice: Color of item was much darker than pictures, valid reason for return?

I am not new to ebay, been selling since 2008 so I know the rules. I am just curious to get some feedback from this forum on my issue. I purchased this coat believing it was a lighter-medium grey as pictured in the listing. I could see that the selle...

Resolved! A message to all Ebay sellers

Hi ! I admire all sellers, but please be aware that there on Ebay are buyers, as me is, who don't care about shipping costs and prices, rather then be sure to get purchased items and possibillity to track purchased merchandise.I am aware that sellers...

Sellers from China not shipping items

ordered dvr from usa seller, got one that wont work like it should, seller after a few months said would ship a new one from china and it would take a few weeks. has said this several times, now its been over 90 days and cant contact him or get ebay ...

Resolved! oct 2017: package is delayed and will not be delivered by the expected delivery date

Buyer opened a case against me due to delayed package delivery. Paypal funds are frozen/on hold because of the open case. No where in the eBay tracking window does it mention delays as mentioned on USPS site tracking. eBay should be smarter than this...

10 Priority Mail packages from same day stuck in a USPS black hole.

I am stuck in a very unsual situation and looking for advice. I mailed 10 priority mail packages on 11/25/17 and have no updates since 11/28/17. Contacting the local post office was not helpful as the lady said nothing she can do and they are in tran...

list of countries that USPS offers tracking to.

Can anyone point me to a current list of countries that the USPS offers full tracking to? A customs label number is not good enough. I sold an item to a person from France a couple of months ago and when I went to ship it via USPS I was told full tra...

USPS First Class Shipping 4x7 #000 Bubble Mailers

I shipped 3 items thursday. one is #000 and two in #1 mailers. I've never had any issue. This last go, 1 of them items show tracking from acceptance through the process(#1), another started tracking in OR (I live in VA) (#2) and the last item shows n...

When do i freaking when returning an item....

So this past Thursday I returned two items to two different sellers. I sent them through my job because we get a daily pick-up. Anyways, one package has been scanned in, sorted and on its way while the other is still saying that the label has been cr...

Seller sent item to wrong address

I Bought a item with fast delivery. Didn't show up the day it was supposed to show. No big deal busy season. But i message the seller a day later and he told me it was shipped and has a pictures of the box from The front patio view but its not my hou...