Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Returning an item, how to get return label?

I bought an item that was completely not as described. I offered to return it but the seller said I could keep it and he would send me a refund. Well, nothing happened after 2 weeks. So I opened a Return Case through ebay with the reason "item doesn'...

Resolved! This Can't Be How Returns Work Now!!

Buyer decides to rerturn item, as is her prerogative. The first clue I see is that this message appears: "The buyer (redacted) is returning Vintage Mixed Set of 4 Aluminum Measuring Spoons. Per eBay's policy, this return has been automatically approv...

Shipping and terms

I sold about 16 years ago and want to start selling some of the things around my home. After extensive reading on eBay and USPS, I still don't understand a number of terms. Such as:Free economy as found in listingsFree standard " " "Free expedited " ...

Ebay Returns and Getting Past the Stigma of the Negative Experience

My most recent, in fact my only, major discrepancy within my 12 years of being an ebay member occured November 17, 2017. I will do my best not to share every minute detail as this experience had quite a few of them and I'd like for anyone who may rea...

Return Shipping Label?

EBay states that they'll automatically send me a shipping label to return this item, but they haven't. Been looking and the site only says to find the label in the Resolution Center, but I can't find it anywhere. Could someone link me or help out?

Fed Ex Residential surcharge

Where may I enter the $3.45 residence surcharge so that the buyers are charged that amount when electing to use Fed Ex? The surcharge in most cases exceeds my discount and my Ebay fees have gone through the roof since I started to offer this option. ...

Buyer Partial Refund after closed case.

I have a buyer open a case asking to return an item and refund that i had posted "no returns". I offered a partial refund (i don't want the item back). He declined my offer and we had to let ebay decide. Ebay sided with me. Now the buyer is asking fo...

Rturning an item

I bought an item and it was beautiful but the item started getting black, I contacted the seller and told about itHis response to me was to go have the Jeweler spray the ring with Rhodium which if I might add is the price of the rings. That's not all...

Ebay Seller support is the WORST!

As a seller and a buyer I have to say Ebay has slid down the proverbial toilet and now I am seriously evaluating taking my business elsewhere. I hope that Ebay is taking note of this since a lot of sellers are now looking for alternatives far more se...

How do I get seller to pay return shipping?

I bought an item that the seller described incorrectly. Basically the listing tittle and all text was for one item and he sent me a different item (bait and switch). It's an individual that doesn't accept returns but I know they will have to if I ope...

International shipping glitch

Is anyone else having a constant international shipping glitch? All of my listings keep defaulting to sell in the USA only. I literally keep going to bulk edit, change to international shipping worldwide with my set shipping table (NOT global shippin...

Resolved! Shipping USPS Regional Rate Box C

USPS has discontinued the regional C box. However I have some of the boxes. Am I allowed to use this box and use regular non-flat rate priority calculations? It seems silly to send boxes to a landfill when it can be used.

Should I expect FedEx quotes on eBay and FedEx.com to be the same?

I have seen commentary here that the discounts I see for FedEx quotes through the eBay label-purchasing process should also be available directly on FedEx.com, for the same FedEx account. So far that doesn't seem to be the case, the FedEx.com quotes ...

USPS denies international claim

HelloIn September I purchased stamps online for about $800 from a seller in Germany.The seller send the stamps by registered insured mail.I received the package partly opened, with a UPSP notice of apology for the damage.When I opened the package, ha...

USPS no longer offers 1-5 day standard shipping?

I went to the post office today to ship a package that sold on ebay with an advertised shipping level of "standard 1-5 days" as per ebay's offered choices. I clearly asked for standard shipping when I brought it to the counter. On arriving home I saw...