eBay

Item arrived broken and seller refuses refund

So ordered a large appliance (fried ice machine), it arrived broken and very poorly packed, had peices of 1/8" wood held to the sides with straps and random staples and called a "Crate". Opened it up and it looked fine, plugged it in and you hear lou...

Buyer Paid Calculated Shipping did not apply to my invoice

I sold an item and the buyer paid $9.09 for calculated shipping through USPS. I decided to ship FedEx because it was safer for the item and faster for the buyer. The estimated cost was $15.27. Instead of (15.27 - 9.09) showing up on my invoice the fu...

eBay automated dispute handling is stuck

I can't get eBay to respond outside their automated pages, so I'm posting it here:On july 8 I opened a request on "didn't receive the item". I send a message to the seller. eBay said if seller doesn't respond by July 14, they will step in. The seller...

getting a refund

Can you help me?I bought something on eBay on Jun 15, 2017.I really wanted to cancel an order before shipping, but they said they can't.SO, I have to receive it and return it.I opened the return and later, eBay sends me to return an item by Jun 26, 2...

Free Shipping Item Returned as Undeliverable

In May, I sold a bandana but it returned in the mail about a week later marked as "not at this address." I immediately contacted the buyer and attached a picture of the returned envelope. And I got no response from the buyer. In the meanwhile, he pur...

Accept or Pickup? What?

Yesterday I went to UPS to deliver an eBay package. Now today the eBay tracking info says "picked up" 8 hours ago and then 2 hours ago it says "accept or pickup". Should I be worried that they didn't send the package like I needed them to? Or is this...

Why is FEDEX not an option when using ebay bulk shipping to do a combined shipping order?

Amazon Prime Free Shipping

Dear eBay, What is being done to help us Sellers combat Amazon and their free Prime Shipping and free shipping over $x amount> My sales have been taking a dive because of the competion on Amazon and their free shipping. You know for a fact that us Se...

What am I doing wrong?

Okay so I keep getting marked really low on my Seller Dashboard monthly review.... in particular, "Tracking uploaded on time and validated" area... in fact, on my tracking report, it shows that all of my transactions haven't been uploaded with tracki...

Fedex would not deliver because of damage

I purchased an antique framed print (1930s ocean liner Brenen) on eBay for $350.00 and it was shipped by the seller on FedEx.FedEx said it was damaged in shipping and would not deliver it to me. FedEx said they would send itback to the seller. The se...

Returns

I have been asked to except a return because Shoes don't fit. I listed no returns on the item. Do I have to honor the return. If I have to honor the return she paid the original shipping cost , do I have to refund the shipping cost or just amount for...

New 2017 Fedex Calculator Wrong - Overestimating Cost

I realize Fedex changed their dimensional weight equation and prices have gone up. But many of my Fedex calculations through ebay now show a ridiculous increase. I checked the amount listed by ebay against my Fedex account. In many cases ebay is calc...

Buyer wants to return item

A buyer who bought an item from me wants a refund as they claim to have not received the item. They are from Germany and bought the item on 7th June. They have opened a case in the reolution center. This is the first corrospondance i have had. Are th...