Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! seller from china insulted and threatened me

i bought an 8$ item from China, when i received it, the item was different color. i askedthe seller to resend me the color i requested but he refused saying i need to return it. i checked the price of the shipping, it cost 9.8$ to send it back to chi...

Resolved! Buyer demands return/refund

Before I approve this, I would please like some advice. I listed an item, a Zune player, as Brand New, opened. I bought it new, and it was sitting on a shelf unused for 10+ years. According to the buyer, there were videos and music on it when he turn...

Can U open a return request on "For part not working?" item if it's different from seller statement

I bought a camera on here, item was listed as "For part not working". In description, seller said the main lcd did not work, but top lcd work, sale is final.I message him asking if camera still taking photo, he said yes, also he emphasize that it's n...

part for lexus gs300

i bought a screen display for my lexus gs300 details below. the part was not suitable for my car although the car model is correct. 06-07 Lexus GS300 GS350 GS430 OEM Screen Monitor Information Display 86111-30400 Seller:vns4lessAmount:$150.00Quantity...

ebay Return metrics are...well...irrational

I have 19 returns...somehow, 15 count.There are 4 with reason given as "Changed mind". OK...that makes math sense.Also have 5 with reason given as "Ordered by mistake". That makes NO sense in the equation.NEITHER is my fault...why don't BOTH come off...

So who fixes this?

I keep on top of my dashboard and I have a shipment from the first of the month (holiday) that says the tracking was uploaded on time but the post office didnt scan it. Package purchased late on the 1st (friday). Monday was a holiday so it shipped th...

GSP claims items restricted, keeps items

I've had the GSP keep two of my shippments, claiming a restriction without citing any rule or law being violated. Buyer was refunded, but my payment stayed. One buyer was very upset that they did not get the rare item. Is the GSP a scam to grab shipm...

problem with the shipping method

I bought two things from ebay and I accidently put in the wrong post code and instead of landing in Penaang it has landed somewhere in Sarawak, Lahad Datu. My concern is, when the delivery agency saw the address which clearly states Penang, why is th...

Open a dispute

HI It has been a month and has not received the item, plus the tracking number is incorrect Item number 302427000105

HELP! Buyer requesting return of new/perfect item they now claim is "damaged"

I have been selling on eBay for 8 years, and have never had an issue until last week... I sold a brand new, with tags, pristine condition designer bag to someone. While the auction was occuring the person who ended up buying the item contacted me a c...

City's are showing up spelled incorrectly and can't change address!

Having a big issue when trying to print a label. "San" will show up as Sn and the city name ill be spelled incorrectly. Had 2 cases of this in the past day and it will not let me update address. Please Fix!

ebay error message when voiding shipping label

In setting up a new thermal printer, I accidently paid for Priority Mail Express instead of Priority Mail. When I was voiding the label, I put in a message to the buyer, explaining the situation. ebay would not accept the message, stating: "HTML tag ...

Resolved! Buyer Has A Habit of Saying Items Arrived Broken

Hi, New to selling but the few items I have sold, I've had a positive expierence. I sold a Fiesta gravy boat and the buyer first didn't pay and had to be reminded and finally sent in payment 3 days later. Then buyer states it arrived broken in half. ...

Resolved! package delivered! but only the ebay global shipping centre

Bought a fresh pair of headphones from the UK; seller send them as instructed to the ebay global shipping centre. It arrived there 2 days ago so my ebay account says: package is delivered.Since I'm not from the UK, nor my shipping address is I beg to...

Worried about this international transaction - please tell me I'm paranoid!

Hopefully, I'm just being a worrywart, and it'll be fine, but I just want some feedback. Last night, I sold a vintage camera. It sold for way more than expected - $500 - although I didn't think I'd get much for it, because even though the lens is qui...