Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Seller shipped used Fedex SmartPost instead of listed method - SUPER Frustrated

I orded this Tuesday, hoping to have the phone by this Saturday. His listing showed Expedited, so I messaged that or priority was fine since we are literally a few states away. He said he would visit "UPS" to ship.The estimated delivery date is NEXT ...

Resolved! Question / Policy for forwarded addresses

hello, i only ship within the US (48 states) and i recently had a sale where the buyer said it wasn't received. it was signed and delivered but then i found from the buyer it was a forwarding address to then go to another address overseas. i had anot...

Package refused...what do I do?

Hi everyone,I checked in on a package that was sent out Monday to make sure it got delivered (USPS). Under tracking information, it says the package was refused. No word from the buyer. Could it have gone to a wrong address? I printed out a label fro...

Christmas Cards (PLEASE READ)

OK, I will do my yearly hop up onto a soapbox. You all know I am a mail carrier, right. PLEASE PLEASE PLEASE put your return address on your Christmas cards! I shipped 6 cards off to dead letter yesterday because the addresses were years out of date ...

fake item - seller not responding, ebay staff unable to reach

I have bought a remote control key for garage from seller seems like a excellent feedback seller, actually i have already bought one other remote almost 3 years ago from same seller, however, when i received the item, i took it to test it instantly, ...

DHL tracking shows in ebay the packages tracking, but says "Not Found" on DHL website tracking

Why does ebay show the tracking of my DHL package that I purchased, and doesn't show it when I search for the tracking of it in the DHL website? When I search the tracking number, in the DHL website, it does not show tracking, it just says "Not Found...

Resolved! Automatic Acceptance for Returns and Bad Buyers

Right after automatic acceptance went live, I had a buyer request to return an item. She stated in her request that she had worn the item that I sold new with tags. If I would have had the chance, I would have refused the return. I received the item ...

Return closed after case?

I just wanted to get rid of a brand new iPad I had won (no Apple products in my home) so I sold it here and the buyer (from Ukraine... a red flag I know now) asked for a refund saying I sent them a used, broken iPad. I opened a support case and they ...

My theory as to why USPS tracking is so inconsistent

Mind you, the following may be tongue-in-cheek, but it may also be scary-close to the truth:USPS tracking runs on a 1960's mainframe computer.The tracking software is on a set of punch cards.The tracking-system supervisor, an avid poker player, insis...

Is anyone else having issues with USPS?

I posted a question on this forum a few days ago about USPS. I ordered this $20 necklace on Thanksgiving and it still has not arrived. The seller did ship it and provided a tracking number. The seller shipped it the day after I ordered it. I have bee...

Foreign Buyers & Sellers and Circumvention...

Recenly I've noticed a trend where buyers and sellers are based in foreign countries but have confirmed addresses in the US. As a seller we restrict sales to the US because we don't want to get involved in the extra effort and expenditure of shipping...

problems with Global Shipping Program - i am lost

Item seem to be shipped, but stuck, dont know what to do. in ebay there is no option to ask a question why it is like that. and over 1,5 months of shipment stuck, i wonder how to get refund. it seems that my case is looping btween seller, ebay and sh...

Resolved! seller not giving refund for returned item

I purchased a replacement motherboard for my sister's laptop from XXXXXX. It stated it was used but in excellent condition and worked 100% carefully checked by technicians before removed from working laptop. When it arrived I installed it and the key...

How does an Ebay Case work? Seller refusing to Refund Stolen Item

Back on November 15th I purchased a "new" phone from a seller for around $700. I could not get the phone to activate with my sim or with the IEMI. I took it to multiple carriers in the mall because the phone was "unlocked". Each carrier gave me paper...

Resolved! Seller will not give refund.

I purchased an item that arrived not as described. I contacted the seller and they agreed to a return and payed for the return shipping. I shipped the item back with their label on November 6. I still have not received a refund. I've been contact wit...