Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

dont let returns affect you!!!

I will start off by saying, I hate returns. So, This customer offered me a best offer for 66 dollars on a 100 dollar camera, he goes on this tangent about how it’s a gift. Being nice I decide to take it. Him being only one state away it took a day to...

eBay Seller charges for USPS Priority Mail but sends package FedEx SmartPost .

eBay community: Here is my question : I purchased an item at auction. There was a separate charge of $69.25 specifically for USPS Priority Mail. The seller instead shipped the package via FedEx SmartPost and it arrived numerous days later. When I ask...

Resolved! Package stuck in transit... How long should I wait before requesting refund?

I recently purchased a pricey item from a seller. He provided great customer service and shipped the item the next day. The item was due to arrive between dec 2nd and 6th. It was marked as in transit from the 3rd to the 5th. It updated every morning ...

How to Ease Your Life With Shipping Labels with eBay Bulk Labels

I thought I had a great system for doing shipping label with eBay's Bulk Shipping page, till I started getting more and more orders per day, and then the process sort of broke down because of how long it took to add the labels to the boxes because I ...

shipping at a later date during christmas

how do I change shipping to be a week later during christmas

“Global Shipping Program” you are not going to believe this one!

Sold an item to a buyer in Israel. Item was lost in shipment (really only delayed in customs). Buyer opens case and ‘Global Shipping Program’ takes care of it!Sold an item to a buyer in Germany. Buyer sends a msg stating the item was ‘broken’ and wan...

Seller Ratings and USPS Shipping

With the new requirements for Sellers to retain their high ratings, you must meet certain requirements for shipping packages and for tracking to meet requirements. I am having a problem with USPS not always scanning all of my shipments so invariably ...

Buyer opened case INR but tracking shows it as being delivered called eBay will not close case

Called ebay to get case closed tracking shows delivered. Person open case the same day tracking says delivered by the USPSTold them to contact there postman/postwoman or there local post office since the tracking # shows the item being delivered at o...

No tracking information!!

Droped package off at post office Saturaday morning, and their still is no tracking information Tuesday morning. How am i supposed to show proof of delivery (a return) with no tracking info? I don't trust the seller to tell the truth about receiving ...

Seller refuses to accept return for defective item

A buyer said their item was defective, do I have to refund buyer even if I do not accept returns?

Being Scammed by Seller

A couple weeks ago, I purchased an expensive watch bracelet. I spent $600, which is a lot of money, but a great deal for this item (I haven't seen anything else in that range). Anyways, it shows up and is definitely not authentic. So I request a retu...

Drop-shipping an item - long shipping estimate

Hi all, I just sold an item that I was planning to drop-ship and was anticipating it would ship within a few days. I didn't think to check beforehand but regardless, I got word from the vendor that they expect it to take 15-20 days before they ship d...

ISC New York

Pkg inbound from Japan been at ISC NY for 6 days. Is this delay normal, given the Holidays?

I Wish We Could Use This Policy as eBay Authenticate Does

I wonder if we used their policy for our return policy they would allow it? They won't. "If the returned item is not the same item as the one sold, not in the same condition as sold, or the eBay Authenticate tag has been removed or otherwise damaged,...

Insufficient Address

I have bought from a seller on the 5th on December and the seller contacted me saying that he received the item back and had the notice “Insufficient Address” what do I do? I had my apartment number first, then my street name, then my apt number.