Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Sending a package to a different address than the one that is registered on the buyers Paypal

Yerterday I sold an item to a buyer in Canada, the buyer has a postal address registered on Paypal, nevertheless in the shipping center they told me that DHL can´t send packages to postal adresses, it has to be a physical address, so I can really shi...

Notice Left

Hello everyone,I recently purchased a $42.05 dollar gift from Japan for my son (which is already at my local area), and a notice from USPS has been left on Dec 13 when I was at work and my son was at school. The gift is expected to arrive between Dec...

Has any seller here lost an INR case after posting delivery confirmation/signature?

So my dad actually told me a story when we were sharing our eBay woes. I know he used to be a powerseller on eBay a long time ago when I was younger. He told me he rarely uses eBay now because a year or two ago he had sold a type of iphone (I don't k...

Shipping Options removed from listing!

The shipping option was removed from my auction, but not by me! I did edit the auction by adding additional pictures, but at no time was the shipping option changed! This is alarming as my auction is to end this evening and it now states that it is, ...

Buyer changed address on return shipping label

Is this a new SCAM? Buyer asked to return a purchase and asked for a pre-paid shipping label. We purchased a Priority Mail shipping label with tracking from the USPS Website and e-mailed the USPS label PDF file to him. He removed my address and photo...

No refund 2 weeks after returning item. What would you do?

Long story short, I purchased an item that was listed as "brand new", but there were hairs in it (it was a flat iron for the hair). I contacted seller, she apologized and said it was a floor model, and I could send it back if I'd like. I sent it back...

returns

Hi, I sold an item in June 2017 and now the person wants to return it saying they just opened it and it was the wrong item. Her reason is grieving for her dog. I really need some advice on this one!

Arrives before Christmas

Thanks so much eBay........ My listings now say that right below where you bid. It ends tomorrow on the 15th. I have a 3 day handling mostly because if they pay on monday, I can schedule a pickup Tuesday and it will be scanned in on Wednesday...... A...

Resolved! Shipping label won't print due to error: "Street address may not exceed 40 characters"

Ship Label won't print due to error: "Street address may not exceed 40 characters" . I verified buyer (in Mexico) is exceeding 40 characters +8. Item and shipping are paid, but attempts to communicate w/buyer have failed to get response. I'll give it...

Resolved! International Shipping and Exclusions List

Good morning, If i choose "no international shipping" on my listing, do I still have to fill out exclusions list? I get messages from buyers in other countries with offers, but I only ship domestic. Thank you. Cristina

My experience with global shipping return request "changed mind"

Im posting this experience for others that run into similar situations and also hope to receive further insight from other sellers who are experienced with this. So far in my research I dont think Ive found a GSP shipment discussed, that was returned...

Yaesu 5R, sold sent w/insurance. Buyer requests return, says LCD broken. What are steps I must do?

This is my first experience with this. I need someone to tell me what to do step by step, please.I sold A Yaesu 5R radio, packaged it very well wrapped in bubble wrap, tape, and sealed in a box. Buyer messages me, says they received the radio, but it...

Deception from the seller

I ordered my product on December 1, by the 8th I noticed the seller had printed a shipping label but it had never been picked up. I asked the seller if he had updated tracking info he said it was shipped on the 4rth. On monday the 11th I told him I h...

Timeframe Of Buyer Returning Item Question

I have a buyer that is suppose to return an item by a specific date. I was wondering, if I don't receive the item by the set date, does eBay close the case automatically or can I close it manually without penalty?

How long for package to be returned by Pitney Bowes?

I sent a package to the GSP distribution center in Erlanger, KY, but the package did not have the reference number on it. The buyer then decided they didn't want to use the service AFTER the package was already shipped there. How long would Ptney Bow...