Shipping

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Buyer asking for a refund from Global Shipping program

I have a buyer that purchased an item through the global shipping program. It turned out to be defective. Do I just refund the order through Paypal? I can't find where else to refund on ebay. The buyer has not initiated a formal return but I don't re...

Customer Claims Never Recieved Package?

Hello, I had a message from a buyer (with 6 feedback) claiming they never recieved a package and asked if I had insurance on it. I shipped it first class USPS & didn't buy additional insurance. The buyer paid $14 total for the item. The tracking says...

Seller says close paypal case for refund because funds are tied up until I close case

Seller sent refund email from ebay, no paypal email saying refund happened. Opened paypal case (couldn't through ebay because it showed return completed), and seller says I need to close the case so they can send refund because funds are being held w...

This is Why I Do Not Like USPS - JUST A RANT

This is the link for my item:https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tLabels=RN369246580GB It has not been updated since 05:51 a.m. - it is now 12:16 p.m., and I called to see if I could go and pick it up, because if i...

smederevac.71-1 Enthusiast

The seller does not receive the item even 5 days after payment, does not respond to the messages. What to do?

Buyer insisting on partial refund, won't accept returning item.

I have a customer who i sold a part to and he says its defective but will not return it. Ive offered to pay for shipping and everything and he insists he wont spend any more time and he just wants a refund. Obviously i need my product back but can't ...

US Customs tape

US Customs has two types of tape, opened and examined.Which one means the contents were confiscated, and the other repacked?

Conflicting info on open return

So a buyer opens a return request today, Sept 14th. I accept it immediately. The return details says they need to send the item back by Sept 21, but on my open returns, there's a column that says "refund due date sept 18-17". That's 4 days from now! ...

Resolved! Received Payment, but Buyer is in Hurricane Area

I received payment from a buyer who is in Miami-Dade county, which was recently affected by Hurricane Irma. I sent the buyer a message via eBay asking if they would like me to ship it to the address listed by PayPal or to a different address. How lon...

Bought item from India, shipped via India Post but tracking doesn't work

I bought a set of replica armor from a seller in India almost a month ago now and while they have provided a tracking number it doesn't work at all. The tracking number is as follows... Tracking #: 2CV234455666INCarrier: India Post The seller isn't r...

No item recieved, and no conntact from seller

Need help with this situation, so i ordered item on may 12th 2017, still havent recieved it even though seller messaged me that it will arrive 2 months ago, and now i am unable to see that item in my ebay history and with that i am unable to conntact...

Item won, payment not received, sent emails with no response.

Item was won on my sight, but payment has not been paid and its been two weeks. I have sent two messages to her with no response. How long do I have to wait before relisting?

My purchises

Hi I have Items canceled for delivery and I would like my money to be refund as soon as possible. I was loged as a guest bying two items I would love to have my money bask as soon as possible even that I even didnt recive this Items. I was using Payp...

Item never arrives and traking number is not valid

In my 5 lasts transactions from China, items never arrives and sellers refund money but, I think that these sellers receive money for 3 months and earn interest and then return the money without ever sending any product. is very suspicious. someone k...

Return Request Cannot Be Processed

Hello, I opened a return request for an item, and susequently closed that request shortly thereafter. I still need to return the item (it was not received as described in the auction), but now eBay won't let me proceed with reopening the request I cl...