Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Sold/Shipped item within US. Buyer opens return and item tracking coming from across the world.

So I sold an expensive item about a month and a half ago to a customer with an address that is clearly within the US48. A month and a half later the buyer opens a case claiming the item is not working (which it absolutely was). I accept the return an...

Fed-Ex label didn't print - reprint will not work either

I purchased a fed-ex smart post label today, hit print from ebay shipping, the page went to a seems to be a problem processing your request page instead of bringing up a label. In the listing, the item is marked shipped and there is a tracking number...

Requesting Partial Shipping Refund from Seller

In nearly twenty years on eBay, I've had something happen for the first time. It was actually a purchase by my wife, not me. But here's what happened: She purchased a vintage wrought iron decorative bench for $150. She checked with the seller first r...

6x9 kraft bubble mailer shipped as First-class Large envelope?

There seems to be a lot of confusion about this topic on the boards as well as at the post office. The item I'm shipping is a small bag of nuts and bolts. I've been shipping them in 8 X 10 kraft bubble mailers with no problem (using extra bubble wrap...

GSP help for buyer

Hello,i recently purchased an item from the US. It was supposed to be shipped through the GSP. I never received an email with the GSP tracking number which I have in the past. The seller added the domestic tracking information which shows the package...

Inaccurate Statement In Listing

Short version, (US based) corporate seller made inaccurate claims in listing. States electronic item can be used with WiFi networking and does not require a hub. Instructions then state to download a program to use the item. That program requires the...

Resolved! Seller refuses to accept return for defective item

Hi, I'm a long time eBay member as both buyer and seller and rarely have issues but I'm having trouble with a seller.Item is a New in Box smartphone.When I powered it up, there is a blue line on the screen that's obviously a hardware issue. The selle...

Resolved! Older Priority flat rate boxes

I have some older Priority flat rate boxes. These are from the days before there were small, medium, and large flat rate boxes. Can I use them? They're slightly larger than the current medium flat rate boxes. Can I use the medium flat rate postage? T...

Package seems to be stuck?

So, I sold an electronic worth about $125 to a buyer in Florida from myself in California. So, no problem I thought, Let me go pack the box and put the label on and all, i've done it a billion times before, and I've never had an issue. So... I Create...

Not receiving a return

I had a buyer who received an album delivery on Sept.28th. Claimed it was warped beyond play. It was sent out in perfect condition. He requested a return on Oct.2. I approved return on Oct.2 and sent a return label. He hasn't sent album back. Now I'm...

ebay customer service against consumer protection laws

Dear all, please take notice that when you buy something on ebay, like car keys, where the sellergives outright wrong compatibility information (keys did not fit to my car), ebay customer service wont help you and is actually violating customer prote...

Can Ebay Remove negative feedback?

Question: I had a customer who decided to wait 33 days outside of Ebay's 14 day return policy to contact me regarding a return. The buyer also admitted that he did not carefully read the description. After explaining Ebay's policy and the fact of his...

Why do buyers have so long to return?

I sold an Apple Watch on Oct 2nd, it was listed as used with photos however the buyer felt that the strap was a little ‘used’ and he’d have to replace the strap. He said he’d accept a refund to cover the cost of a new strap or a full refund. From my ...

returns

HiI bought a product and never received the item and when I contacted the seller, the latter told me that he would send me back the products and that I should wait for 2 weeks. It has already been more than 2 weeks and still I didn`t get anything. Th...

buyer want return label to send back after 30 days

get message after 30 days with buyer saying wants a return label to send back a router that he said arrived damaged I have a 14 day return policy & buyer pays for returns what can I do just a message not a case yet thanks