Shipping

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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

What to do if buyer enters home address instead of business as requested.

Some large heavy items I ship via freight shipping, and it says in description to please provide business commercial address because residential is extra surcharge.I have buyers that constantly enter residential address and then it takes few days for...

Resolved! Global Shipping Program Questions

Hey there everybody.I have just started using the GSP and have a few question in mind I don't seem to be able to find the answers to. 1. When using the GSP, what US location do I specify? The GS center? Or the place from where the item is shipped to ...

returns

I try to return a cell phone that I got like 7 months ago and stop working without reason,and the cellar is not answering my messages and not way how to contact with ebay by online,very disappointed that ebay do not take responsibilities of businesse...

Resolved! Refund & return

I sold a model locomotive for $100.00, plus $9.00 for shipping. When it arrived, the buyer claimed it was broken & opened a return case. The next day Paypal gave him his money back. $109.00. Now he has the locomotive & all of his money.I contacted hi...

WHAT DO YOU DO * ???

I sold a item to a buyer, he paid I shipped WITH TRACKING number, the item tracking number says DELIVERED. The buyer now tells me he did not get the item and has opened up case against me and paypal is now holding my money. What am I to do, I shipped...

Over charged for shipping

I bought 5 items from a seller at the same time. I contacted him asking if he would combine the shipping, his response was "shipping is what it is" then proceeded to combine the shipping without refunding me any of the shipping cost. The total amount...

Resolved! All hail Smartpost insurance claims...

Shipped package via Smartpost (this was my first mistake). Item is damage in transit. Call FedEx, they tell me I'll get it back in a week. I don't. Second call, they tell me that I won't be getting my item back but that I won't be charged for the shi...

E Bay Duty Charges Excessive

Hi all, Does anyone know why E Bay's GSP duty charges are so high? Here's a cut & paste example. Your Offer : US $400.00 Shipping: $57.18 Import Charge : $162.91 (est. based on the seller accepting your offer). The amounts to 40.73% of the offer pric...

Item was not as described

i purchased a swim dress. when it arrived it had not bottom attached whatsoever,so it is really more like a halter top, therefore it cannot be used in public without getting charged with public indecency i contacted the seller who keeps telling me th...

Item delivered to wrong zip code

Hi, I shipped an item domestically more than 5 weeks ago and it was delivered. Today the buyer contacted me and said that they didn't receive the item. The reason for the late inform is that they were on vacation for 2-3 weeks and that the shipping a...

I have documents from USPS confirming delivery, E-bay says it will only accept tracking confirmation

Hello, I shipped an item from Brazil to the US in mid September and the package was delivered 10 days later. However, the tracking hasn't updated since the package left Brazil, and as such the buyer has opened a case asking to be refunded, claiming h...

Himalaya Herbals Cystone 60 Tablets For Urinary

Good morning my order a bottle ofHimalaya Herbals Cystone 60 Tablets For Urinary ...Estimated delivery: Thu. Sep. 14 - Tue. Oct. 17Paid: $ 6.99 I pay with Credit CardOrder since August 28th today is October 19th What's going on? I haven't received it...

"oh darn! I gave you the wrong address"

Ok, so, I've been selling on eBay for about 3 months and never had this problem all my packages always get there. My account is a new (3 month old) account however so I have recently graduated from eBay/PayPal's "funds availability" program, having s...

Out for delivery on the 14th ... still no package. What should i do?

Saturday, Oct 14, 2017 10:37 PMN/ADelivery status not updatedSaturday, Oct 14, 2017 8:37 AMWAIPAHU , HIOut for DeliverySaturday, Oct 14, 2017 8:27 AMWAIPAHU , HISorting CompleteSaturday, Oct 14, 2017 6:31 AMWAIPAHU , HIArrived at Post OfficeSaturday,...

Delivery Date doesn't match order date

I ordered an item on October 4, 2017. My tracking number says it was delivered August 17, 2017. According ebay it is past the 30 day money back guarentee since it is 30 days past deliver even though it hasn't been 30 days since it was ordered. I've a...