Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Buyer wants a refund before receiving item - nonmachinable envelopes

I sold a choker for a few dollars last Friday evening and shipped on Saturday morning since my buyer needed it ASAP. I wrote in the item description that shipping would be free and untracked. I've sold over a dozen chokers and shipped them in stamped...

Resolved! Undocumented fungus in Lens. I filed a SNAD and Ebay closed the case against me. What to do?

I bought a camera lens from an Ebay seller recently. Here is the description:“Canon 24-85mm lens for digital SLR camera. In a very good condition, no scratches or dust. Selling with 3- 67mm filters for this lens UV, polarizing and warming filter as w...

I sold a listing broke during shipment - buyer refuses to give package for claim

Hi everyone - I sold a listing with figurines. I packaged them very well - but one did not make it - it broke. I insured the package. There is no doubt the insurance claim will be paid because I packaged them very carefully. The buyer is refusing to ...

Resolved! Global Shipping Program

I have an item going out to Canada. After the buyer pays, it says nothing about the global shipping center. I checked the settings and I am enrolled in the program. Does anybody know anything?

Ebay Global Shipping/ Best Offers

If I use Ebay Global Shipping, and I accept a 'best offer' from another country... does it automatically process through EGS or am I stuck doing all the shipping work?

Isn't a seller required to either send a return label or have eBay issue one for SNAD?

Son in Law purchased a bluetooth earpiece thingy which supposedly came with a charger. Came without. He messaged the seller who sent him an RMA number but NO return label. I guess the seller expects him to pay to ship it back. I advised him to open a...

Stuck in acceptance for a week

I had ordered something on sunday. Tracking says it was accepted on monday, no movement since. Any thoughts, what should I do? I have no expected delivery date.

Lowest Possible Shipping Cost?

Short version. Seller sent me a wrong item (probably grabbed the wrong one off the shelf, they look identical but have different electrical ratings). I sent an ASQ asking about it. Did not ask for return or exchange, just clarification. Did not open ...

Received a Counterfeit item

I received a counterfeit item from a seller and has been trying to open a request or case in ebay to no avail. It is just a constant loop to contact seller (which i did) and I read that if seller does not respond in 3 days I can have ebay to step in ...

Resolved! Buyer wants to return Item after 41 days of receiving it.

Hi, I have a buy that looks like got a buyers remorse. He left me positive feedback "Great seller fast shipping" but now he is claiming that the used item is making noise and is worn out (aka. not as described) The pictures that I had on ebay were fo...

Customer gives ME money to ship item???

I have been an eBay seller for some time now and this just recently occured to me as I had to make some large purchases in life. As a seller when I'm requesting for the buyer to pay for shipping, that shipping fee comes to me through PayPal. Why does...

Resolved! Buyer wants me to hold from shipping while they "figure out a good address to ship to"

Item sold for $460. Shipping is $125 - it's big, heavy, and delicate so I had a custom box made.Buyer has not yet paid. Immediately messaged me after the auction end: "Hi, I’m traveling for work in the next several weeks. Can I ask you to hold off on...

Global Shipping Program

HiA seller from US has enrolled on the GSP but one item doesn't show it. So I contact him as I'm interested in the item and he confirm me that he amended (one hour ago) the listing adding the GSP option. Now, if I look at the particular item on the m...

Bought a counterfeit item on accident - PayPal is making me PAY to send it back

So I ordered a moncler and when I recieved it it was obviously fake. I opened a dispute on ebay, but the seller would NOT respond to it, only message me directly. They even admitted that it was fake. Called ebay and they said I had to wait a week for...

Return shipping back costs more than the item

I bought a pair of sunglasses for 15 euros. They arrived with one nose pad bent badly. Messaged the seller he sent me some youtube video on how to fix the sunglasses. That didn't work as the metal of one nosepad seemed to be shorter and the sunglasse...