Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Hold for pickup for priority package after it was shipped?

My seller shipped an (expensive) Priority Mail package to my house, and currently it's in transit. Should arrive tomorrow. Is there some way I can have the package held at the post office? I'd rather pick it up myself than to have it sit on the porch...

Delivery in Kazakhstan

Hi! i purchased the goods on Ebay 18/12/17. it is shipped on 20/12/17but, from 21/12/17 I do not see the update tracking. goods does not leave LA for a week. help me, please, to whom to contact and where to find the location? @Arrived Shipping Partne...

Question on exchanging an item

I recently purchased an item on eBay for around $300. The item was not as described, and the seller has agreed to exchange my item for a similar item. I am completely OK with that, as I have purchased from the seller before and they are trustworthy w...

Seller canceled order and cancelled refund. What to do?

Item was paid for and deducted from my paypal. Seller canceled order and refund. What can I do?

Local pick up = Free shipping?

I've been selling walnut lumber. I have quite a bit of it for sale so I offered local pick up in case some one wants to buy a lot of it or is close. A new buyer has bought one piece. He's from six states away and choose local pick up. He paid the amo...

Label Print Error 10027 anyone else getting it???

We're having trouble printing your label.We had a problem retrieving the label. [Error: 10027] Why does this happen so often? I tried printing in Firefox and in IE but no go. This should not be happening. Why can't they get this error fixed?

Refund for item and postage to return item requested from buyer

Customer bought my wine glass, then requested another photo of it standing up which I sent. Then asked how tall glass was and I apologized for not adding it to my original post. I shipped the item to her and today she is requesting a refund including...

Sellers lie on customs forms

What does a buyer do when sellers lie about the value on customs forms and customs start to get suspicious? Two sellers I bought from lied on the forms (I only found out once customs sent out the note), claiming the value is 0.100 and 1.00 (items, ro...

ebay holiday hours?

Is ebay closed today? Need to speak to a customer service rep about my recen purchase.

Resolved! Getting a refund - Faulty item. Help Please!!!

Hi,I purchased a pair of earphones for £37.99 on 23rd March 2017. They stopped working on 12th December 2017 but under my Purchase History and More Actions, there was no facility to instigate a return or refund. I have sent 2 e-mails to the Seller an...

2 Negative feedbacks due to postal error!

Hello. A customer from japan complained about an item. I have a 100% hassle free return policy and told them if they returned it I would refund them and also reimburse them for return shipping (as I always have). They returned the item on the 1st of ...

Resolved! How to ship items from Russia to buyers by GPS?

Hello everyone, I'm a seller from russia. I've just started selling on ebay. I searched a lot about my problems but unfortunately can't find anything. Please guide me axactly with how I can send the items that are sold from my city in Russia to the b...

Item shipped late

I ordered an item sometime in November, but was only shipped five days in December. It doesn't have a tracking number so I can't find where it is. When should I contact the seller about the item/refund?

Global shipping - INR dispute

Sold luxury boots to France via ebay GSP, status delivered 12.14.2017 after attempt/storage. Buyer opens paypal dispute INR, did not contact me through ebay. Experienced sellers any advice please?

Global Shipping ripoff

First problem I have had with Ebay, this ripoff called Global Shipping, paid seller $80US for postage to Australia, then my Paypal account gets charged another $29US by Global Shipping. Amazon is looking a lot better.Legally they state "After you've ...