Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Return item delivered seller doesn’t refund

I didn’t get the refund by the timeline. Seller doesn’t reply email. Return page says ask eBay to step in and help, but I cannot find any button to click in.

Packages haven't shipped out

So I recently bought 3 things. 2 flash drives and some pesticide. I bought the flash drives on the 22nd and the pesticide on the 23rd. Now I get that a good amount of the companies closed during Christmas, but I figured that since Christmas was 2 day...

Return of perfume

Buyer wants to return a bottle of vintage Chanel #5 perfume that I sold which was never opened. She says it does not smell like it should. It had all boxes, etc. Wondering how I should proceed with this. Should I give her a total refund? It's a rathe...

New twist tro MBG

Interesting new twist to MBG. Buyer purchased an item from me which has NO RETURN policy. After that he open a reuest to return item for reason "Ordered by mistake" and specified that he ordered item he doesn't want need Return was AUTO approved by e...

EBay's forcing return's

As a seller, I have a case of a buyer not paying attention to what they are buying and oviously not looking at the listing photos. They then open a return case because the item was not what they expected. Of course they want me to pay for return ship...

Anyone had multiple packages lost this year?

An off the wall question but it seems this year we have had more packages lost by usps than in multiple years combined. I've had to open several insurance claims this year and have had to eat replacement of several smaller items shipped first class w...

Using SAL shipping method for a videogame console

Hello. I am a new seller in eBay from Japan. I am selling a PS4 console, but there is a buyer who wants me to ship it by SAL method, although I think EMS is best and secure. Also he wants me to mark it under 50 dollars. I am posting this because I am...

Late Scans but I shipped on time

I just realized some very disturbing news on how Ebay penalizes us. I have very high volume sales and up to $12,000 each month. I have one day handling as I can't support my family with anything more due to them taking 30% if I don't offer this. It's...

Wrong Shipping address problem

So bought an item from china turns out the seller messed up the address, i live in californa its now its in transit to a destination, who knows where. What i want to know is what are my options can i cancel the order and get a refund.

Paid for an item, not shipped, no response from seller

I won a bid for an item on December 21 for a Christmas gift. The seller was offering free shipping and shipping was scheduled to take a week. I sent a message saying how I was hoping to get it in time for Christmas, and would be willing to pay extra ...

OUTRAGEOUS SHIPPING CHARGES !!!?????

Is this seller nuts or what? Every item he is selling (over 25) is being shipped for THOUSANDS OF DOLLARS. What's up with that? Brand New C $210.28 Buy It Now +C $1,888.72 shipping Free Returns 5d 5h left (Wednesday, 13:15) From United States

Seller says shipped, then says something wrong with product, then says I applied to cancel order

Hi fellow eBayers, I bought a product, received emails that seller received payment and *shipped* the item, then got an email that they found something wrong with the stock and will refund my purchase price. Then they said I applied to cancel the ord...

Resolved! FINAL VALUE FEE ON FREE SHIPPING?

Can some explain to me why i was charged $2 final value shipping fee when i shipped for free?My stars this is crazzzzzy!!!!

Return for item bought as guest not using paypal

How do I return it? I’ve got to the page where it says I’ve opened the return case, but then it says go to PayPal. I used debit card buying it.

EMS Package Processed Through Facility in NYC for 1 week Options

Hi, had anyone before dealt with late EMS (Express Mail Packages) or maybe even lost?I shipped internationally (from Bosnia and Herzegovina) to the United States, and it entered on December 16th the US, (Processed through our facility in NYC), but st...