Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

The BUYERS Post Office is closed.

I've looked all over and all I can find is how eBay is protecting sellers in the path of Irma. I have a package to ship. The BUYER'S post office is closed according to the USPS site. Obviously I won't ship it. But, how does eBay protect ME from a lat...

User avatar by Trailblazer
  • 1327 Views
  • 38 replies
  • 0 helpful

BULK SHIPPING IS NOT WORKING

eBay Customer Service is confused because it turns out there are TWO issues affecting the ability to print shipping labels right now. One is an error that allows the label to be purchased but it doesn't print on IE browsers. Supposedly they fixed tha...

Suspected fake tracking number.

I agreed to refund a buyer once I had received the return of the item. I was given an eBay tracking number but it isn't showing any tracking information other than the date it was generated. I haven't received the item and cannot get any information ...

User avatar by Enthusiast
  • 259 Views
  • 3 replies
  • 0 helpful

Resolved! Disappointed with the seller,

I HAVE NOT RECEIVED MY ORDER!!! I'm quite upset and disheartened and I want my refund. To some it's just a few dollars, to me it was a product I tried and was working for me and wanted to order more, and anticipated having it sooner than later, still...

Return Policy on eBay

Let me share my little eBay story It doesn’t meter if you have your own return policy, to eBay your return policy means nothing. If buyers don’t want to pay for shipping, they simply lie by opening the case and say that item is not as described or da...

User avatar by Scout
  • 770 Views
  • 23 replies
  • 0 helpful

purchased computer cpu is defective

What if I purchase a CPU for a computer I am buildingfrom an eBay seller that doesn't accept returns. Withina few days of receiving it I determine that it is defectiveand not working. What if anything can eBay do for me? How would I goabout contactin...

User avatar by Pathfinder
  • 1002 Views
  • 5 replies
  • 0 helpful

Please Help Me Understand What this Means..paypal dispute

"Dear xxxx,We’ve completed our review of this case. Due to the unique circumstances, we've decided to refund the buyer at no cost to you. Your account won't be debited and the case has been closed." Background: I am pretty new at selling, and have so...

User avatar by Adventurer
  • 1328 Views
  • 10 replies
  • 0 helpful

Ebay Return policy

I use the Ebay 30 day return policy in my store, because I feel if the customer doesn't like the item then they should have the opportunity to return it under the impression they will pay the return shipping. Last week, I had a guy return a gun holst...

One day shipping has me needing to ship the following day?

For a while I was using One business day shipping, and it was usually no big deal. I had everything out in the mail the following day, sometimes the same day. But recently I noticed that when I sold something, my sell page would say "Ship by Wednesda...

User avatar by Adventurer
  • 603 Views
  • 14 replies
  • 1 helpful

Resolved! Handling Times on a Multi-item order

Hello all, I just received an order from a customer outside my country and they are using the Global Shipping Program. They had purchased a total of 3 items from me - 2 normal in-stock items and 1 pre-sale item. On the in-stock items I have a handlin...

User avatar by Adventurer
  • 445 Views
  • 5 replies
  • 0 helpful

Need some questions answered.

Buying and selling plus feedback: I usually just buy from a seller who has an item that I want. I do not sell at all, only buy. I like the "buy it now" instead of bidding. However, I bid once and got an item. It was never on "my Ebay" page of shippin...

User avatar by Adventurer
  • 169 Views
  • 2 replies
  • 0 helpful

Resolved! Accepted a return on Sept 8th. Question about buyer being in Florida area.

First off, not that it even matters in the Ebay world, this buyer was very nasty to me when he requested the return on Sept 7th using bad language, etc. When I tried to work with him as far as offering suggestions as to why his item wasn't working. H...

User avatar by Trailblazer
  • 1157 Views
  • 59 replies
  • 1 helpful

CANT TRUST SHIPPING ON EBAY

I have come to the conclusion that you cant trust the shipping on Ebay so I no longer will be buying anything here but unfortunately it cost me $20 dollars in a lost package to find out. What happened with me is my seller made a mistake in my address...

Resolved! Buyer's address undeliverable

so I have a buyer who ordered an item on sept. 1st . I shipped it same day and usps tried to deliver sept. 5th, but then tracking says Undeliverable as Addressed. on sept 8th a retern to send was opened and I recived the package back spet 11th, and c...

Issue a return

My buyer has contacted me and asked for a refund. She says that the bag isn't the same size as described. It clearly states in the listing that I don't offer returns. So what should I do?

User avatar by Enthusiast
  • 208 Views
  • 2 replies
  • 0 helpful
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