Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Question about free USPS pickup

I have been shipping pretty much exclusively USPS First Class Package service through Ebay for about a year. When I print the labels, there is a place to ask for free pickup, which I have been doing with no problem up until yesterday. I received a ca...

Why is my USPS package stuck at JFK Airport?

As the title says. The item is stuck a JFK without further notice. It has been shipped on 27/09 and it reached JFK at 05/10. And there's no update at all ever since. What should I do? I want the item. Here's the tracking number: UA926484654USDATE & T...

Set tax table for Canada

Hi, I am a Turkish seller on eBay.com. How do I set custom taxes for Canada or another country?I went to My eBay > Account > Site Preferences to edit Tax Table but I can only edit tax rates for states of USA. Any help would be great. Thank you. Regar...

Seller refuses to give refund

Hello, I am at a loss. I bought a dress November 14th and it was supposed to be delivered "Estimated delivery: Fri. Nov. 24 - Thu. Dec. 14" once the 14th hit I contacted the seller who told me just wait another week. It will be there. A week rolls ar...

Faulty item and Item was not as described.

I'm from Singapore apparently I brought this "Bosch D7412GV2 Commercial Protected-Premises Control Panel" from a US Ebay seller. What I received was a totally different item "D7412G" an older model (view the image below) What is worst is that the ite...

Seller misrepresented location.

Greetings Purchased a used item via auction for a resonable price from a private individual whose listing said the item was located in Virginia. After I purchased it I got an email saying they work for an embassy in the middle east and that's where t...

Resolved! Global Shipping Program filter

Is there a way to filter out sellers that use the Global Shipping Program? It is a very costly service and I would prefer to block sellers that use the service so I don't see those auctions.Thanks

Shipping fees

Three items bought from the same seller wee shipped as one.Should the seller refund the unused shipping fees for two items?Thanks,Yuriy

Issue with a Buyer wanting another item and giving me a hard time. What to do?

I have a Buyer who claims their item arrived broken. Mind you, it's a $6.25 item that I offered free shipping on. The price isn't the issue, it's how they are acting. This person never opened a claim. They just sent me one message saying it was broke...

Resolved! First class shipping labels

Sometimes I have to ship an item in a small box and it can be a challenge to place the shipping label on the box such that the bar codes are not compromised. I recently received an online order which came in a small cube-shaped box. The box was appro...

Shipping international "Spain"???

Hello, I just started selling on ebay not to ago and I got a mesage from a ebay user today about if I can ship my item to spain? I was wondering what kind of shipping method shoud I use if I want to ship my item international also if tracking can be ...

Resolved! Should I accept a return if it's beyond my return policy?

Hello, I sold a brand new iPhone with a 14 day return policy. About 45 days later I received an email from the buyer saying the phone was having issues. I was able to decline the return and of course the buyer left negative feedback. Would it have be...

I bought an item. but still it was not as described.

I bought a drone 2.5 months ago. The type is Phantom 4 Pro.However, I found the machine is "Phantom 4 not Phantom 4 Pro".The package has shown "Phantom 4 Pro Sticker". However, The machine inside the box is Phantom 4.It already past 2.5 months. I thi...

Buyer would like to return item; I sold item with "no returns" accepted

Buyer purchased an item and claiming the sizing is that for a child (it's not but that is not the point). I sold the item under the conditions "no returns accepted". However, I want the buyer to be happy and not leave negative feedback. Under the cir...