Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How to file an insurance claim when the buyer won't send pictures of the damaged item

How does one go about filing an insurance claim for an item damaged in transit when the buyer won't send pictures of the damaged item. USPS tells you to hang on to the item and all the packing materials for inspection. They request that you provide t...

Resolved! Item packages very tightly damaged caused when opened

Hi, I'm relatively new to eBay and had a bad experience/ situation go down earlier. I purchased the first four seasons of the simpsons and got my box today. I was relieved to finally get it since it's being sitting for two days because of it being Su...

Global Shipping Program - US to UK shipment

Hi,I'm an eBay user in UK and purchased an eBay item from a seller in New York who has shipped it under the Global Shipping Program to UK. Its my first time using the Global Shipping Program so not 100% sure how it works. The seller has given me a UP...

When does ebay refund my selling fee?

If an item is returned, how do I get my selling fee back from ebay? Cancelling is no longer an option, it's been refunded. Sizeable selling fee, how do I get it back? thank you

Returned item that was purchase ebays desision to refund when i have a no returns before purchasing

If I already shipped and spend money to have an item shipped and clearly have a no returns accepted before purchasing from me and eBay gives the buyer a full refund and return of the item purchased from me maybe new to eBay feel that Susan fair cuz I...

item cannot be unlocked

so i bought a phone and the imei is listed as "stolen". seller won't return money because they say they are third party. send messages to ebay and no response and it has been a while. that's bad customer service. any suggestions?

Resolved! postal insurance

Hi, I've just started listing some auctions after several years of not, and I cannot find an option when I'm listing the auction to add insurance. Thanks for any help. CHG

I'm the seller - package returned as undeliverable - what to do?

Item was shipped December 8 via USPS with tracking and insurance. On December 27, I received the package back. It looked like someone tried to write 'full' on the label and that was the only indication as to why it was returned. Looking online at tra...

Resolved! Продавец исчез

Оплатил товар . продавец отметил как отправленный не предоставив потверждения и исчез с ебея . что дальше делать? ждать конца указаного срока доставки или сразу подавать на возврат денег?

Resolved! Sellers flaunting 30 day ebay policy

Hi there. I have now experienced a couple of times, and most recently clearly fraudulently, an abuse of the 30 day feedback and assistance policy. In what appears to be an attempt to avoid negative feedback as well as the intervention of ebay in disp...

Can I use the same tracking number if I combine shipping?

I sold two pair of jeans in separate listings to the same buyer. Can I combine the shipping and use the same tracking number, or should I just send the jeans separately?

Item not recieved

I ended up in a unique situation. I purchased item on ebay. A day later item was listed as shipped. Expected delivery date 12-27-2017. Item never arrived and after checking shipping data it seemed to have been stuck in limbo somewhere. I let seller k...

problem with delivery my goods went to the wrong state

I ordered and payed for some dishes that the tracking number showed was delivered to SC instead of to me in WY What do I do now?

Buyer states recieved wrong item

A buyer bought 3 items amiibos and states he received 1 item a funko pop. Now I originally thought maybe I mislabled packages so I ask what pop he received. The pop he said he received is a pop I never have owned or listed. I ask how could I send you...

newbie in buying, Need help

Hi, Im newbie in ebay and i bought an item. The item didn`t arrived when the date was set so I asked for refund. Two days later seller said that he sent another one to me and i hsould arrive before christmas. 'i was like Ok and so now christmas ended...