Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

HELP! Buyer requesting return of new/perfect item they now claim is "damaged"

I have been selling on eBay for 8 years, and have never had an issue until last week... I sold a brand new, with tags, pristine condition designer bag to someone. While the auction was occuring the person who ended up buying the item contacted me a c...

City's are showing up spelled incorrectly and can't change address!

Having a big issue when trying to print a label. "San" will show up as Sn and the city name ill be spelled incorrectly. Had 2 cases of this in the past day and it will not let me update address. Please Fix!

ebay error message when voiding shipping label

In setting up a new thermal printer, I accidently paid for Priority Mail Express instead of Priority Mail. When I was voiding the label, I put in a message to the buyer, explaining the situation. ebay would not accept the message, stating: "HTML tag ...

Resolved! Buyer Has A Habit of Saying Items Arrived Broken

Hi, New to selling but the few items I have sold, I've had a positive expierence. I sold a Fiesta gravy boat and the buyer first didn't pay and had to be reminded and finally sent in payment 3 days later. Then buyer states it arrived broken in half. ...

Resolved! package delivered! but only the ebay global shipping centre

Bought a fresh pair of headphones from the UK; seller send them as instructed to the ebay global shipping centre. It arrived there 2 days ago so my ebay account says: package is delivered.Since I'm not from the UK, nor my shipping address is I beg to...

Worried about this international transaction - please tell me I'm paranoid!

Hopefully, I'm just being a worrywart, and it'll be fine, but I just want some feedback. Last night, I sold a vintage camera. It sold for way more than expected - $500 - although I didn't think I'd get much for it, because even though the lens is qui...

Just got scammed

I just got scammed. I ordered a samsung s8 Plus from the seller and when I received the pckage, it was a battery pack. I tried to contact the seller he said that it's not the item he shipped. I opened the case tho. I tried to contact the seller again...

Resolved! Sold item to US buyer but is being returned from Korea

I have just recently processed a return that is starting to raise some red flags for me and want to make sure I am not being paranoid. I sold a high end polo shirt (Burberry Brit) to a domestic buyer and shipped it to the east coast. The item was rec...

Resolved! Return tracking number

So finally after all the years I have to return an item. I talked to the seller, opened return request, got prepaid label and drop it at the post office. So far so good. Now I am trying to mark it shipped but I get " this tracking number already exis...

The new shipping defects and policies faulty??

Hello, I'm having trouble with these new policies for shipping, I've never had problems with the old system. This new system has many flaws this is one of a couple that I can think of and is my most common. Many of my customers pay for my items immed...

Resolved! Seller claimed shipped but didn't actually

Ok so this is kind of confusing but bear with me. Apparently the seller's wife was supposed to ship the item, but forgot. The seller marked the item as shipped. Earlier today he told me that his wife had remembered she hadn't shipped the item. He apo...

Very Poor Ebay customer support and sides with the lying seller

Thought I'd share how ebay really is in favor of the seller.Bought a built computer. Messages went back and forth between the seller and I. Promised me a bunch of things. Here are two of the main things that really got to me. -Will open the return po...

Can a mail service charge fee for accepting USPS packages

We have a store which handles USPS,UPS,Fed Exp shipping,starting May 2017 they start charging a fee if you drop off packages.I understand with private carriers ,you can do so,but I thought one is not allowed to charge a fee for USPS shipments,>Should...

dont understand how to contact ebay

hello,i am trying to contact ebay for getting a refund and because the seller has disappeared from here i cant reach ebay support.how can i talk with them and get my money back? thanks

Resolved! International Shipping

I am not on Global shipping. Buyer wanted to know if I ship internationally. I said that I do not ship overseas. BUT he bid anyway. Auction ends shortly. What happens if he wins the bid?